Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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4.0
#98 of 348 hotels in Singapore
Location
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Strategically located in the heart of the Garden City, Carlton Hotel Singapore offers 940 elegantly designed rooms and suites spread across the Main Tower, Executive Wing and Premier Wing. The hotel provides cosmopolitan amenities such as the Premier Club Lounge, Executive Club Lounge, swimming pool, gym and 13 outstanding function rooms, creating a seamless and enjoyable stay for our guests. Indulge in the finest cuisines at our award-winning Wah Lok Cantonese Restaurant and all-day dining restaurant, Café Mosaic. Relax at Tuxedo Café & Pâtisserie with freshly brewed specialty coffee and handcrafted pastries. Every part of the hotel experience is crafted to celebrate modern Singapore and is dedicated to the comfort of our guests.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in the heart of the city, Carlton Hotel Singapore garners praise for its prime location, allowing guests easy access to transport and attractions. The hotel exudes a quiet elegance, recognized for its spotless premises and comfortable ambiance.
Patrons appreciate the spacious accommodations and the staff's commendable service, often highlighting the efficient check-in and their helpful nature. While some guests have experienced renovation disruptions and noted the breakfast could be improved, the overall cleanliness and room quality often make for a satisfactory stay.
Location
Convenient
Atmosphere
Elegant
Rooms
Spacious
Value
Mixed
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
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I stayed at Carlton for 3nights and chose this property primarily because of its proximity to office and turned out that everything you will need is at a walking distance from this hotel. Check in was smooth and quick. The room category I had was a very basic one with walk in washroom. The wash basin in the room had cracks on it and could be fixed from an aesthetics point of view. The hotel doesn't provide loofah and amenities are of low quality, so i would advise you get your own.
It get very noisy in the night since my room was next to the road(6th floor). In room dining was super quick, however they had difficulty understanding the requirements. However they were kind to accommodate them later. The pastry chef in here deserves an applause as they were truly outstanding.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A great place to spend Christmas. Hotel is in a great central location, close to restaurants shops and MRT stations. The concierge were always friendly when entering or leaving and taxis were always available. Nice modern rooms and a bright reception/foyer. Check in and out were both quick and easy. We booked a club room and were disappointed that we were given a room on 14th floor without a view, luckily we didn't spend too much time in the room. We booked for three adults, the addition of a third bed made access to the desk and easy chair impossible. The club lounge provided a good choice for breakfast, the inclusion of canapaes and evening drinks was worthwhile especially considering the cost of alcohol in Singapore, be warned the drinks were very strong! The staff in the lounge were attentive and polite at all times. Great pool area with a reasonable number of loungers and seating, nice pool bar too although the pool was very cold.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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First time trying this hotel in Oct this year for a 1 night stay. Relatively expensive compared to other hotels, at around $250 SGD for the night (no breakfast) and booked on hotels.com. We requested and were allocated a room at the end of the corridor with a view out over Bras Basah complex. Room was very quiet: not much in the way of disturbances from neighbour noise or outside noise/traffic. 30sqm sized room was fine for this length of stay and is on the larger side of typical Singapore city hotel rooms. Comfortable king size bed. Large bathroom with separate shower and bath, rain shower. Very clean. 2 small bottles of water provided free. TV a little small but worked ok. Small pool on level 5 (didn't use). Efficient checkin and checkout (not too many people in October). Good location near the Raffles Hotel, Chijmes and Raffles City mall. Overall it's a good choice, but I think a little overpriced for what you get.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked a 1-night stay at Carlton Hotel from Klook because they were offering extra perks like breakfast and late checkout till 4pm. However, be warned as the late checkout was not offered willingly. We had to asked for it and were only given a 2pm checkout (which most hotels are offering anyway). The attitude of the front staff was condescending when we tried to ask for the 4pm checkout. We checked out out on Monday which is off peak. It felt like they listed the perk on Klook just to entice guests to book but wasn't willing to actually fulfil it.
Breakfast was also one of the 'extras' in the package. But the quality and service was stripped bare and not meeting the mark of a 5-star hotel. The table was not properly disinfected after the guests before us left. There were only 4 options for breakfast - American, Congee, Nasi Lemak or Vegetarian noodle soup. You are only allowed to have one order and the food was served more like canteen style. We asked for bread and the staff brought out a loaf of TOP ONE white bread that was still in its original packaging. There are plenty of brunch spots in the area so I would definitely not have chosen to pay an extra $80 to have breakfast for 2 of this quality if I had known this earlier.
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Date of stay: April 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at Carlton Hotel Singapore for three nights to explore the city. It was the perfect location, if you like to walk around and see a bit of everything. Right in opposite of famous Chijmes hall with several dining places, it is also nice to get a tasty bite there, before going to bed (a bit pricey, though). The room did not meet my expectations to 100% as it felt a bit too „business hotel like“ and not really individual, although everything was clean and in order.
The staff was extremely nice and helpful. I‘ve been shopping a little too much and needed to buy another bag to check in at the airport. The concierge Ali Aktar made sure to help me pack and seal it in the best way, so nothing could break or get lost. Thank you!
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed at Carlton in their deluxe room for 2 weeks and it was my first experience with the Carlton group. The hotel is very conveniently located in central Singapore, being just a less than 10min walk from City Hall MRT station.
The room came fully furnished with a huge and comfortable bed and all the necessary toiletries such as soap, shampoo, etc. were all provided. The internet speed of the hotel was respectable and was definitely fast enough for me to have my business and meeting calls even from the hotel room. One can also stream YouTube videos will little or no difficulty (as long as you're not going all the way up to 4K resolution).
My stay was comfortable and requests were all very quickly answered and acted upon by the staff. Really want to thank the staff for their professionalism and high standard of service rendered during my stay there, even for mundane requests such as more packets of coffee and green tea for those work nights of mine.
Unfortunately I did not have the opportunity to enjoy the gym and pool during this stay with the hotel, but will be sure to give them a shot during my next stay at the establishment.
The hotel is also situated very close to Raffles Hotel and Raffles Place Shopping Centre for those who fancy a Singapore sling or some of the other food establishments around the area. Other attractions such as fountain of wealth in Suntec city and Marina Bay Sands are also a short walk or bus ride away.
Overall, a great experience and huge kudos to the Carlton team. Please keep up the great work and looking forward to staying there again to enjoy the other facilities!
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Date of stay: October 2020Trip type: Travelled on business
Room Tip:Get rooms that have windows facing Raffles Hotel / JW Marriott for great night views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Day 14 of my stay, one more day to go! Honestly grateful to be staying at Carlton. Room was very clean, with all the amenities I could hope for: good strong shower, comfortable bed, ample bottled water provided and enough room to get 10,000 steps in a day jogging from door to corner of room. For work there is uninterrupted high speed WIFI, a nice spacious desk and chair with a lovely City view, and as a bonus there is a view of the Cathedral for a reminder of the spiritual. It seems the rooms facing other directions have views of other churches. For anyone out of town, the location is fantastic for accessing many tourist sights on foot or travelling further away via the MRT located in the next block.
I am most grateful for the excellent service from the Carlton staff. General manager Darren Ware is a gem, friendly to our group of travellers and listened to and addressed various requests. The chef did a great job preparing satisfying meals that accommodated different restrictions. Other front of house and service staff performed professionally.
I will not hesitate to recommend the Carlton Hotel to anyone visiting Singapore.
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Date of stay: September 2020
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlton Hotel, General Manager at Carlton Hotel Singapore
Responded 1 Oct 2020
Dear Sok_estee, Thank you for taking the time to share your feedback on TripAdvisor. We are happy to read that the team has made your stay experience with us as comfortable as possible and appreciated the team’s service. Once again, thank you for your recommendation and we certainly look forward to having you back in the hotel. With regards, KC Sim Executive Assistant Manager
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From arrival to leaving, everyone was always friendly and helpful. Check-in was smooth and it was great that we had been upgraded to a premier room. It was modern and comfortable with plenty of room for everything we needed for a three night stay. The breakfasts were good with plenty of choice, but sometimes could be hotter. The in-house bar, Joji Bar, provided a relaxing place to have a drink in the evenings with lovely staff. On one occasion it was raining and we were offered free umbrellas by the concierge who could never do enough for us. On our last day, our flights were not until 23:15, but we were told we could store our bags in the hotel and on our return from more sight seeing, could have a shower and change our clothes before boarding a taxi to the airport. I cannot fault the staff or the hotel and would recommend this hotel anytime.
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Date of stay: February 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
checked in time strictly at 2pm and unable to enjoy the "4pm" late check out as well. Check in staff told very cold manner that by latest 1pm need to check out. a little disappointed on this. Complementary room upgrade to Premier with bathtub only after our enquiries and granted. hence felt not very initiative and warm welcome by Carlton Hotel and staff on this late check out and room upgrade issue. otherwise a rather enjoyable 3d2nites stay at the hotel, room was comfortable and clean(though had to request for tissue, toilet roll and stuff nt fully filled up when we first entered). Hotel is near to malls like Raffles city, Chimes, Capitol and Funan hence no lack of entertainment and food once venture out. breakfast set provided was great and filling. need to complement all Mosaic cafe servers on their warm services and friendliness on both morning we encountered, unlike the lukewarm check in staff. do not recommend mainly cos of unfriendly attitude of staff, housekeeping of room nt thoroughly, as well as not fulfilling the late check out and room upgrade proactively as per package purchased. For this Priceline and service rendered one can get better more enjoyable stay in other hotels in sg.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlton Hotel, General Manager at Carlton Hotel Singapore
Responded 4 Apr 2021
Dear KathChong, Further to your recent stay with us, thank you for sharing your experience on TripAdvisor. While I'm disappointed to read of your comments about our reception staff, I'm happy that our team members at Cafe Mosaic offered our warm and friendly service during your breakfast on both days. As stated in the room package, late checkout is subject to availability and we apologise for the inconvenience caused. We will remind our reception team members to be more mindful about their service standards and thank you once again for your feedback. We look forward to be of service to you again in the future. Sincerely, Sim Kok Chuan Executive Assistant Manager
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Luckily we booked a premium room with lounge access. What a treat our room 1769 face the Marina Bay and looked down on Raffles. The room was spacious everything you could want was in the room. Morning breakfast in the premier lounge and evening 2 hour cocktails included in the price for the room. Which is really nice when you consider Singapore drinks prices. As our stay included CNY the foyer was turned into a fantastic spectacle of dancing and drumming with amazing acrobats as well. The main guest at the celebrations was the owner and his family, we then realised he had breakfast in the premier lounge each morning. So if it’s good for the boss then it’s fine for everyone else Our room staff were so courteous. The front of house staff brilliant When we came to check out mid afternoon Lionel from thePremier lounge saw us and asked what time is your flight 730 taxi booked we told him. He quickly went to check in desk and said here is a key for the lift go and relax in the lounge and have drinks and food Absolutely brilliant staff We definitely will return
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Date of stay: January 2020
Service
Room Tip:If you can book the premier club package
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Province of Vicenza, Italy31 contributions23 helpful votes
Hello, I am unable to answer the question however Ii would contact the hotel directly. The staff is very knowledgeable and respond promptly to inquiries.
There are more places to choose from in the Singapore area.
PRICE RANGE
RM 953 - RM 1,228 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
carlton hotel singapore, singapore carlton hotel
LOCATION
SingaporeSingaporeCity Hall / Downtown Core/Downtown Singapore / Central Area/City Area
NUMBER OF ROOMS
940
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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