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Grand Hyatt Singapore

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2,602 Reviews from our TripAdvisor Community

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Showing 2,287: English reviews
Split,Croatia
Level Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 days ago NEW

Grand Hyatt Singapore is nice although a bit dated property, easy three minutes walk to the Orchard Road's main shopping venues: Tang, Takashimaya, Wisma Atria and ION malls. Orchard road MRT is mere five-six minutes walk away. Check in is fairly fast and smooth. I got the Grand King room in the Tower wing on the 15th floor. Room is... More 

Helpful?
Thank openseas
Bangkok, Thailand
Level Contributor
104 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 4 days ago NEW

My first time at Grand Hyatt Singapore; I booked a club room, but it was not really what I expected. My room was in one tower, but the club lounge was on the other tower..... and they are not one next to the other...... food at the lounge was OK, and so the wine options. Breakfast could be better. The... More 

Helpful?
1 Thank Alex R
grandhyattsingapore, Management team at Grand Hyatt Singapore, responded to this review

Dear Alex R, We are very disappointed that your stay experience on this occasion has not been very pleasant. It is disheartening as well to note that we could not live up to the expectations of our guests. We sincerely apologise for the lapses in service and would like to also assure you that these issues will be addressed with... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 days ago NEW

I've stayed here multiple times over the years and the service is getting from good (over 10 years ago) to bad and worse. Check-in staff at the reception had no clue about the room. It took 5 calls through the operators to get to the reception (the first 4 times they hung up). When they said they will call back... More 

Helpful?
1 Thank donnanp
grandhyattsingapore, Management team at Grand Hyatt Singapore, responded to this review

Dear Donnanp, Greetings from Grand Hyatt Singapore! Thank you for your review. Whilst we are delighted to note that you were pleased with the overall stay; we are concerned of the lapses in service rendered to you by our team. Rest assured that we will look into the issue for immediate improvement. We sincerely apologise for the inconvenience caused and... More 

Whistler, Canada
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 days ago NEW

The Hyatt Grande is a nicely appointed, business hotel well positioned in Singapore's Orchard Street district. However, when it comes to service, it's anything but 5-star. Travelling on business, I stayed three nights. Arriving well after check-on time, I was told that they didn't have a room ready for my wife and I, citing the hotel's high-occupancy. We spent a... More 

Helpful?
1 Thank mrshippie
grandhyattsingapore, Management team at Grand Hyatt Singapore, responded to this review

Dear mrshippie, Greetings from Grand Hyatt Singapore! Thank you for your feedback and we are most disturbed to note of your disappointment and the disservice you have experienced during your recent visit. There is certainly no excuse for such shortfalls and we will definitely take up the issues with the team for immediate improvement. In the meantime, we hope you... More 

Sibu, Malaysia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW via mobile

I stayed for 3 nights from 18/11/16 until 20/11/16 for a meeting held there as well. I truly enjoyed my stay, as expected from a 5-star hotel. Fast check in & friendly front-desk staffs. My room is situated on the 14th floor, with the view facing the swimming pool & hotel mini-garden. The room is very spacious, humongous bathroom (separate... More 

Helpful?
Thank victorjwph
grandhyattsingapore, Management team at Grand Hyatt Singapore, responded to this review

Dear victorjwph, Greetings from Grand Hyatt Singapore! Thank you for your review. It is very encouraging to note that you have had a pleasant experience during your recent stay with us. Your kind feedback will definitely be shared with the team and we hope you will return again in the near future. Best regards, The Grand Hyatt Singapore Management Team More 

Jakarta, Indonesia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago NEW via mobile

I have stayed many times at Grand Hyatt Singapore, both for business and personal / family trips. In the past, services have been very good and personalized greetings upon arrival were given at times. Recently, however, services have dropped below what you would expect from a 5-star hotel. Luguage service. What usually take 5 to 10 minutes to have your... More 

Helpful?
1 Thank KusnadiRahardja
grandhyattsingapore, Management team at Grand Hyatt Singapore, responded to this review

Dear KusnadiRahardja, Thank you for your feedback. We truly regret to note the lapses in service rendered by the team. You can have my assurance that the issues as highlighted are definitely isolated episodes. We also read that you are planning to return to the hotel in December. Please feel free to reach out to our Hotel Manager at edouard.demptos@hyatt.com... More 

Bangkok
1 review
Reviewed 1 week ago NEW

Location os very good as well as service. Hotel is a little too old for a Grand Hyatt and the breakfast was horrible. Check in was very efficient. There is a popular club at the hotel which made it very crowded at the entrance area at night.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank BusinessSG
grandhyattsingapore, Management team at Grand Hyatt Singapore, responded to this review

Dear BusinessSG, Thank you for your review. We are delighted to read of your experience and we would like to share with you that we are carrying out a soft refurbishment for a total of 335 Grand Deluxe Rooms which the target completion is set in Q4 this year. We do also have a renovation plan in place for our... More 

Brunei
Level Contributor
86 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago via mobile

The location of the hotel is one of the best you can get in orchard area. Service of the hotel is brilliant. Mostly orientated to the upper middle to the high end clientele this hotel offers you really good services. The room is big and the beds are comfortable. It has beautiful features in the room and even the other... More 

Helpful?
Thank Alvin W
grandhyattsingapore, Management team at Grand Hyatt Singapore, responded to this review

Dear Alvin W, Thank you for your positive review on TripAdvisor. We are delighted to hear that you enjoyed the hotel facilities and convenient location of the hotel. We hope to welcome you for another wonderful experience soon again. Best regards, The Grand Hyatt Singapore Management Team More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
StraitsKitchen
StraitsKitchen
Cuisines: Chinese, Indian, Asian, Singaporean, Malaysian
Mezza9
Mezza9
Cuisines: Thai, Chinese, Japanese, Sushi, Asian, Singaporean, Delicatessen
Pete's Place
Pete's Place
Cuisines: Italian, Pizza, European
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A 5-star luxury city hotel housed in two separate towers in the entertainment & commercial district. Strategically located at the start of Orchard Road in Singapore, in the centre of the city's commercial and entertainment district, just a 30-minute drive from Singapore's Changi Airport. Unwind in one of our 677 luxury rooms and suites. Considered one of the best Singapore luxury hotel, Grand Hyatt Singapore's spacious guestrooms and suites are fitted with every modern convenience required for a comfortable stay, such as generous work desks, luxurious beds and elegant baths. Embark on a culinary adventure at several of the finest restaurants and bars at our Singapore Orchard Road hotel. Relax and fully rejuvenate at Damai, our award-winning spa and fitness centre. The in-house fitness centre features all of the latest equipment to help guests keep up with their fitness regime or enjoy a leisurely dip in the outdoor swimming pool surrounded by lush greenery. Grand Hyatt Singapore, mezza9, Pete's Place and StraitsKitchen were also awarded the Certificate of Excellence 2014 by Tripadvisor - making this a consecutive win for the hotel alone, since 2011. ... more   less 

Additional Information about Grand Hyatt Singapore

Address: 10 Scotts Road Grand Hyatt Singapore, Singapore 228211, Singapore
Region: Singapore > Singapore
Price Range: RM1,036 - RM2,016 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Singapore 5*
Number of rooms: 677
Reservation Options:
TripAdvisor is proud to partner with Amex, Hotels.com, Booking.com, Hyatt Hotels Corporation, Expedia, Ctrip TA, Priceline, Travelocity and Agoda so you can book your Grand Hyatt Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Singapore Hotel Singapore
Singapore Grand Hyatt
Hyatt Singapore
Singapore Hyatt
Hyatt Regency Singapore
Hotel Style:
#12 Business Hotel in Singapore
#22 Romantic Hotel in Singapore
#23 Spa Hotel in Singapore
#28 Family Hotel in Singapore
#39 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Singapore staff and other travellers.
15 questions
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Questions? Get answers from Grand Hyatt Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose different hotel”
 of 5 bubbles donnanp, 29 Nov 2016 | Read review
“All floors are good”
 of 5 bubbles michaelsV7116SV, 24 Nov 2016 | Read review
“Upper floors are better”
 of 5 bubbles 937williamn, 23 Nov 2016 | Read review
“Lower floor rooms have bad view.”
 of 5 bubbles OlegS828, 19 Nov 2016 | Read review
“Junior suites are in the front tower (up to XX48) are luxurious and extremely quiet, if not boasting amazing views.”
 of 5 bubbles ExpatOzRoadWarrior, 15 Nov 2016 | Read review
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