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Grand Park City Hall

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Grand Park City Hall
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2,194 Reviews from our TripAdvisor Community

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Showing 1,954: English reviews
1 review
Reviewed yesterday NEW via mobile

I only stayed for 2 days but I found the standard of care and service from the hotel staff to be excellent and for that reason alone I'd recommend staying here. The concierge and Crystal Club staff were particularly helpful.

Helpful?
Thank Brian T
1 review
Reviewed yesterday NEW via mobile

The staff from all departments are excellent appreciate each one of them with very good service .I would like to specially mention this lady Ms kripa..Anytime i ask her for any help she is always willing and goes an extra mile to help me with a smile. Crystal club is the best place to have meetings in the boardroom..dont get... More 

Helpful?
Thank Nicholas N
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

The hotel ambience is great, close to the MRT station, with the ancient and exciting buildings, great botiques, close to esplanade and not too crowded. Reception staff is warm, great breakfast variety, great architect with excellent material like marmer are everywhere. James is really helpfull. Will come back after renovation to see the new facelift with advance tech.

Helpful?
1 Thank Ningrumskn
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW via mobile

Good service. Emlpoyee Ms Samariah greet and welcome us as if like we are coming home.good service, good location, good job. We will definetly come back to this hotel...after the construction is finish of course!!!

Helpful?
1 Thank faiz a
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear faiz a, Thank you very much for giving us a full score. We are delighted that you bring home fond memories of Grand Park City Hall. Thank you very much for highlighting the service excellence from our staff, especially Samariah. Thank you for sharing your positive experience & we hope we welcome you back soon. Best regards, Cheong Hai... More 

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

I really enjoyed the hotel its elegant style. Rooms were clean and very comfortable, staff (especially Kripa in Club lounge) where extremely helpful and always happy to smile and welcome you to the hotel. The restaurant was fantastic and worthy off a separate review. Definitely would stay again.

Helpful?
1 Thank LeongCM
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear LeongCM, Thank you very much for giving us a full score. We are delighted that you bring home fond memories of Grand Park City Hall. Thank you very much for highlighting the service excellence from our staff, especially Kripa. Thank you for sharing your positive experience & we hope we welcome you back soon. Best regards, Cheong Hai Poh... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

We stayed for one night and we received a great service and support from all the staff in the hotel. With access to the club Lounge you can enjoy different benefits, which is definitely worth to do. The whole hotel will be refurbished by end of next year - so if you have a stop in Singapore then, try it.... More 

Helpful?
1 Thank Aaron O
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear Aaron O, Thank you very much for your kind compliments. It is delightful to know that you have enjoyed your time with us & that you are satisfied with the service excellence of our staff, especially Samariah & Kripa Thank you once again for your positive review & we hope to welcome you back in the near future soon.... More 

Hong Kong
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 5 days ago NEW via mobile

Stayed there for a night during a business trip to Singapore and it was not super pleasant. There was drilling from morning to evening, could not even hear the receptionist talking. This hotel is in dire need of refurbishment, looks old and dated, corridors, carpets and rooms. I don't understand how it is categorized as 5 stars. Was awaken at... More 

Helpful?
2 Thank Skippy88
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear Skippy88, Thank you for your constructive feedback. It is disappointing to note that your positive impressions of the hotel were affected by issues which clearly did not reflect the usual high standards of quality Grand Park City Hall is known for. Please also be assured that we value all guests feedback & that I will personally look into the... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

Wow.. is the only word I can describe the level of service from the Crystal Club staff. I stay in alot of 4 and 5 star hotels during the year based on my job, but Jenette, Martin, Zack and the rest of the Crystal Club staff really make me feel at home. Even though the hotel is under construction, it... More 

Helpful?
1 Thank Expat-Louie
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear Expat-Louie, Thank you very much for giving us a full score. It is a pleasure to know that you enjoyed the food at Indulge at Park. Thank you also for highlighting the service excellence of our staff, especially Jenette, Martin & Zack. Thank you once again for your positive review & we hope to welcome you back in the... More 

1 review
Reviewed 6 days ago NEW via mobile

Stayed at this hotel during my wife birthday at the club. The evening cocktails that were served was fantastic..the lamb was very nice and tender..Gudos to the chef..And especially the staff who served me Samariah and kripa were exceptional professional..love this place.

Helpful?
Thank jevi123
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear jevi123, Thank you very much for giving us a full score. It is a pleasure to know that you have enjoyed your time with us & that you are satisfied with the service excellence of our staff, Samariah & Kripa. Thank you once again for your positive review & we hope to welcome you back in the near future... More 

Teignmouth, United Kingdom
Level Contributor
89 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 days ago NEW

Excellent location, front of house staff all very friendly especially James. Room reminded us of very colonial but bed very comfortable and bathroom with walk in shower with plenty of hot water. Buffet breakfast and very appetising. Wifi package and membership to Crystal Club first class and very inexpensive. Certainly will be back.

Helpful?
Thank Mike P
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear Mike P, Thank you very much for giving us a full score. We are delighted that you bring home fond memories of Grand Park City Hall. Thank you very much for highlighting the service excellence from our staff. Thank you for sharing your positive experience & we hope we welcome you back soon. Best regards, Cheong Hai Poh General... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Park City Hall is an architectural gem strategically located in Singapore's Civic District and a short five minutes' drive from the Central Business District. Whilst the harmonious integration of century-old conservation shophouses with modern architectural style has earned us the prestigious Architectural Heritage Award, our impeccable service, coupled with our spacious rooms & gourmet cuisine have won the hearts of many who have stepped through the doors of our hotel. Our rooms are also equipped with complimentary smartphone service offering free unlimited 3G internet connectivity, local and international calls to 11 countries. Announcement: Grand Park City Hall will be undergoing a transformation from 1 April 2016. The renovation will be carried out in phases, with the first phase scheduled to complete on 1 April 2017 and the overall transformation to be completed at the end of 2017. Please refer to hotel announcements or reach out to our guest service representatives any time for inquiries. ... more   less 

Additional Information about Grand Park City Hall

Address: 10 Coleman Street Grand Park City Hall, Singapore 179809, Singapore
Region: Singapore > Singapore
Price Range: RM624 - RM1,243 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Park City Hall 4.5*
Number of rooms: 153
Reservation Options:
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Also Known As:
Grand Park City Hall Hotel Singapore
Grand Park City Hall Singapore
Grand Plaza Park Hotel Singapore
Grand Plaza Singapore
Grand Plaza Hotel Singapore
Grand Plaza Park Royal Singapore
Hotel Style:
#34 Business Hotel in Singapore
#41 Romantic Hotel in Singapore
#41 Luxury Hotel in Singapore
#65 Family Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park City Hall staff and other travellers.
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Questions? Get answers from Grand Park City Hall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor have nicer view”
 of 5 bubbles LeongCM, 30 Nov 2016 | Read review
“Early next year, the newly refurbished rooms will be available”
 of 5 bubbles MiVi19072014, 26 Nov 2016 | Read review
“you ask in the counter and they will be delighted to help you with your choices”
 of 5 bubbles srimania, 23 Nov 2016 | Read review
“Always go for the Krystal Club Room with a King Sized Bed, facing the Peninsula Excelsior, on the 7th floor or above!”
 of 5 bubbles AshutoshShirodkar, 21 Nov 2016 | Read review
“Currently under renovation but work is done at daytime when you are likely to be out exploring. Should not really be a bother.”
 of 5 bubbles daimelds88, 12 Nov 2016 | Read review
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