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York Hotel

Agoda.comUS$111*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$258*
US$111*
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US$123*
US$123*
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York Hotel
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1,309 Reviews from our TripAdvisor Community

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Showing 970: English reviews
Basel, Switzerland
Reviewed 3 weeks ago

We had the most shocking hotel experience in all our travels on 26th April 2017! The bed in this hotel room was stained and soiled with urine but was covered up by a protector cover. Not until we got into the bed and detected a strange smell and insisited for a fresh changed of bedding that we discovered the stain...

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Helpful?
1Thank SeasonedTraveller081
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest Thank you for staying us and we appreciate your detailed feedback on TripAdvisor which allows us to continually improve our services. I am very disappointed to learn that your stay with us was not a positive experience. Please accept our sincere apologies for the lapse in standard of cleanliness of the guest room . Your feedback has been...

Auckland, Auckland, New Zealand
Reviewed 3 weeks ago

We stayed in the 4 person family room. Loved the room. One night there was sport on and you could hear the parties going on outside, but the other 2 nights were quiet. Very close to walk to shopping on Orchard Road. Ate at the restaurant, food and service was Great! On the last morning daughter and I treated ourselves...

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Helpful?
Thank Julie S
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest Thank you for your kind review on TripAdvisor. We are happy to learn that you enjoyed your stay with us and will definitely continue work towards creating exceptional stay experiences for all our guests. Once again, your feedback is appreciated by the team and we look forward to welcoming you back again! Best Regards Jessie Tan General Manager

Singapore
Reviewed 4 weeks ago via mobile

Stayed a night for family staycation...parked the car and tried to figure out where lobby entrance was. In the end, made my way to main entrance up a flight of stairs to enter the hotel. Was dragging a luggage with me and so was my daughter who was behind me. A large group of tourists were congregated at bottom of...

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Helpful?
2Thank lizziewine
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest Thank you for taking the time to share with us your feedback. While I am heartened to learn that you enjoyed your family staycation with us, it is disappointing your visit was not as memorable as it should be and we sincerely apologised for the inconveniences caused to you. At the outset, the lapse in service and unprofessional...

Scone, Australia
Reviewed 23 April 2017 via mobile

My first impression of the hotel were good. The staff were very friendly and helpful. We had a family room which was massive. I did find that the bathroom let the standard down with a lot of mould in the edges/grout. In saying that the location was just a 5 minute walk from Orchard St where we were able to...

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Helpful?
1Thank Vicky S
Reviewed 20 April 2017

The hotel is perfectly placed near to malls/markets/eateries/metro. Rooms are clean and well furnished. They are pleasantly spacious with nice view. The staff are very polite and friendly with prompt service. We enjoyed our stay and would certainly recommend if you want the best out of Singapore stay

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Helpful?
1Thank Nilu c
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest Thank you for your encouraging review on TripAdvisor. We are delighted to learn that you enjoyed your stay with us and will continue working towards creating exceptional stay experiences for all our guests. Your feedback is deeply appreciated and we look forward to hosting you for an even better stay soon! Best Regards Jessie Tan General Manager

Reviewed 20 April 2017

We can reach this hotel by walking from Orchard MRT and walk across the underground tunnel to opposite of the station. But one should have extra energy to reach this hotel as the road to the hotel is rather uphill, so it is not recommended for elderly. Their room is big enough not like any new hotel nowadays which seems...

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Helpful?
2Thank Vonny I
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest Thank you for taking the time to share your recent stay experience with us. While we are pleased that you found our rooms spacious, we have also noted your feedback regarding the selection in our breakfast buffet menu which we have shared with our Food & Beverage team for review. We appreciate you taking the time to write...

Perth
Reviewed 15 April 2017

Our family (wife and 2 kids aged 4 and 7) as well as the in-laws have stayed at this hotel many times now, with the last visit being only a couple of weeks ago. Unlike previous visits to Singapore, we chose not to stay at this hotel for the full duration of our visit due to the fact the hotel...

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Helpful?
3Thank aaa1Perth
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest Thank you for your continuous support for our hotel, we truly appreciate your feedback pertaining to your recent stay with us. I am very disappointed to learn that your stay with us has not been a positive experience. Please accept our apologies for not meeting your expectations this time and we wish to assure that we have since...

Reviewed 13 April 2017

I stayed in family room, and it is really spacious, especially if you are travelling with children, there are plenty of room for them to play or even run around. The hotel is a bit tired I guess. The bathroom is quite small compared to the bedroom, and they still use the bathtub, so you have to jump in to...

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Helpful?
1Thank Immanuella N
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest Thank you for taking the time to share your stay experience with us. While we are happy to learn that you found our family room spacious and the location of the hotel convenient, it is also regrettable to know that you experienced slow Wi-Fi connection. The hotel has recently upgraded the Wi-Fi network to provide better coverage for...

Hong Kong, China
Reviewed 13 April 2017 via mobile

The hotel is in a great location close to orchard. Rooms are large and reasonably priced by Singapore standards. Service is atrocious. Apart from a few members of staff who try, others seem unbothered about giving a positive customer experience. Breakfast is standard quality with a mixture of Asian and western.

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Helpful?
1Thank RazNe
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest Thank you for your review. While we have delighted you with our spacious rooms and convenient location, I am extremely disappointed to learn that our service standards failed to meet your expectations, please be rest assured that the feedback will be acted on to ensure our service standards only continue to improve. I request that you please treat...

Reviewed 10 April 2017

I've stayed there with my family for 4 nights. Clean , quiet environment with friendly staffs. 7 minutes walk to Orchard street , arrived to Takashimaya and Ion Orchard. Easily accessible to MRT with different foods available in Malls. We had enjoyed the stayed and would recommend to choose York Hotel.

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Helpful?
1Thank naing t
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest Thank you for your review on TripAdvisor. I am glad to learn that you received hospitable service from our staff and found our location convenient. Your kind words will be shared with the team and will motivate us to continue striving for service excellence. We look forward to welcoming you back in the not too distant future! Best...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
White Rose Cafe
White Rose Cafe
Cuisines: Chinese, Asian, Singaporean, Malaysian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Free Parking

Additional Information about York Hotel

Address: 21 Mount Elizabeth York Hotel, Singapore 228516, Singapore
Region: Singapore > Singapore
Price Range: RM550 - RM905 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — York Hotel 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
York Hotel Singapore
Hotel Style:
#69 Family Hotel in Singapore
#94 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from York Hotel staff and other travellers.
9 questions
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Melbourne, Australia
4 months ago
Kuala Lumpur, Malaysia
1 month ago
Perth, Australia
3 months ago

See all questions (9)

Questions? Get answers from York Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“as rooms in the tower were being renovated there was noise between 9 and 6 but all rooms were very quite after those hours”
tripanan, 27 May 2017 | Read review
“Hotel not recommended”
ham777275, 13 May 2017 | Read review
“Check the BED condition if possible!”
SeasonedTraveller081, 3 May 2017 | Read review
“Top floor has the best view”
251niluc, 20 Apr 2017 | Read review
“Ask for a room beside the pool”
avalee2017, 6 Feb 2017 | Read review
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Prices are for 1 room, 2 adults
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