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Somerset Bencoolen

04/06/2017 05/06/2017
1 room 2 adults 0 children
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Somerset Bencoolen
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219 Reviews from our TripAdvisor Community

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Showing 200: English reviews
Melbourne, Australia
Reviewed 9 June 2016 via mobile

The reception staff were really excellent to deal with. Very helpful and accommodating. Ker Wei allowed us a complimentary late check-out which meant my infant son could have a sleep before our flight out of Singapore. The pool was very good for our three kids and there was plenty of space in the apartment. The continental breakfast was also generous...

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Helpful?
Thank acwmay
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear acwmay, Greetings! The team at Somerset Bencoolen is delighted your family and you had a fabulous stay at our serviced residence and your children had a great time at our rooftop pool. We are truly heartened to learn our spacious apartment and facilities have been ideal for your recent family holiday, especially for your children, as we know that...

Ljubljana, Slovenia
Reviewed 6 June 2016 via mobile

I provided an A+ review few months ago. The experience did not change this time. Just wanted to add that I got even better impression now, especially in terms of staff hospitality and the late check-out flexibility. My flights back from Sin are always late night and they understood my wish, allowing me to stay in the suite way longer...

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Helpful?
Thank DPTraveler15
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear DPTraveler15, Greetings and welcome back! The team at Somerset Bencoolen is delighted you had another great experience at our serviced residence and we are thrilled to note our service has further impressed you. All of us sincerely thank you for your heartwarming compliment and we sincerely assure you we shall be sharing your lovely compliment with each member of...

Mumbai (Bombay), India
Reviewed 16 May 2016

we friends stayed here and was in a decent location though there was major road construction below so big diversions. could not help it. orchard road is a 15 min walk and so is raffles place. bras basah station is nearby and so is the bus stop. the apartments are decent size and had the basic amenities including a small...

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Helpful?
Thank Nmasher
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear Nmasher, Greetings! The team at Somerset Bencoolen is delighted your friends and you had a great stay at our serviced residence and have found our central location ideal for your recent holiday on our friendly shores. We sincerely apologise for any inconvenience caused to you by the ongoing subway works and we are truly appreciative of your kind understanding...

Beihai, China
Reviewed 12 May 2016 via mobile

We needed big enough accommodation for family of six, this met our needs with affordable price. Nice rooftop pool. Road construction work outside was causing some access challenges, but we were well informed by the hotel beforehand, so it was no issue.

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Helpful?
Thank Iiro_96878
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear Iiro_96878, Greetings from the team at Somerset Bencoolen! We are delighted your family and you had a great stay and have found your recent stay at our serviced residence to be of good value especially when our spacious apartment was ideal for your family of six. As you have already recognized, staying at serviced apartments is a good lodging...

Melbourne, Australia
Reviewed 16 April 2016

We stayed here for a week and it was great! the apartments are well appointed with all the mod cons, comfortable beds and air conditioning which you definitely need in the singapore humidity! nice pool area on the roof level wieh a view of the city and sun all day long, would recommend :)

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Helpful?
Thank 117flossee
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear 117flossee, Greetings! The team at Somerset Bencoolen is delighted you had a great stay with us and we sincerely thank you for your high recommendation for our serviced residence. We are indeed heartened to note you especially enjoyed spending time at our rooftop pool area with its magnificent view of our cityscape and the pool provided you with some...

Launceston, Australia
Reviewed 12 April 2016

We recently stayed here for a week. Upon arrival the staff were very friendly and professional. When we arrived in our room it was not up to par, it had a bad smell (most likely from the air conditioner) there were hairs in the sink and the sheets were dirty. We immediately phoned staff who were amazing we were moved...

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Helpful?
Thank ckb_au
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear ckb_au, Greetings! The team at Somerset Bencoolen deeply regrets you did not fully enjoy your stay at our serviced residence and we are truly sorry for the initial disappointment and inconvenience caused to you by our Housekeeping and inspection shortfalls. Please be advised our Housekeeping Manager has since investigated and counselled her team members concerned and we are definitely...

Hong Kong
Reviewed 10 April 2016

We stayed in a standard, one-bedroom apartment and found everything generally OK. The rooms are very basic with the furniture and fittings showing signs of wear and tear. Some simple touches would make for a more comfortable environment e.g. cushions on the sofa. Still, the free wifi was efficient, the bed comfortable and the small kitchen area clean and well...

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Helpful?
Thank dkz1412
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear dkz1412, Greetings from the team at Somerset Bencoolen! Thank you for taking time to share your recent stay experience at our serviced residence on Tripadvisor. We would like to express our heartfelt appreciation for your lovely compliments for our team’s service. Please be assured we shall be thanking and commending every member of our team for their dedication to...

Melbourne
Reviewed 8 April 2016 via mobile

Our family of 5 (2 adults, 3 children aged 8, 4 and 1) stayed here for 8 nights in March/April 2016. We had a 2 bedroom deluxe apartment which was upgraded to a 2 bedroom premier apartment. We had a cot and were offered a highchair at checkin which we accepted. The apartment was clean, albeit a bit dated. Our...

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Helpful?
Thank mumwithbub
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear mumwithbub, Greetings! The team at Somerset Bencoolen is delighted your family and you had a great stay at our serviced residence and our central location has been an added value for your recent holiday in Singapore. Thank you for your valuable feedback regarding our apartment’s furnishing and helpful suggestion on the cereal variety during our Continental Breakfast service. Please...

Reviewed 4 April 2016

I stayed at the Somerset Bencoolen for an extended period of time while working in Singapore.It was literally my home away from home. Sure, the accommodations are somewhat dated and there is massive construction going on around the hotel, but the management and staff more than make up for these small inconveniences. They could not have been more helpful and...

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Helpful?
Thank JV2025
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear JV2025, Greetings from the management and team at Somerset Bencoolen! Thank you for your valuable and honest feedback regarding your extended stay at our serviced residence and all of us are thrilled you had a comfortable and enjoyable stay with us. We are delighted you had considered Somerset Bencoolen as your home away from home and you would undoubtedly...

Reviewed 16 March 2016 via mobile

We were here for 8 days back in 2012 when we visited Singapore. We loved our apartment. Good service and good breakfast. The kitchen was extremely helpful since we used to cook Sri Lankan food for our dinner! ;-)

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Helpful?
Thank Dulki
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear Dulki, Greetings! The team at Somerset Bencoolen is delighted your family and you had a great stay with us in 2012 and we sincerely thank you for taking time to share your stay experience on Tripadvisor. All of us are elated to note your family and you enjoyed all aspects of your stay with us and our well-equipped kitchen...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Set in Singapore's former civic district, Somerset Bencoolen is strategically and conveniently located. A luxurious escape from the hustle and bustle of city life, it nonetheless puts you just minutes away from every imaginable pursuit. Elegant shopping, fine dining, pulsating nightlife, as well as museum exhibits and world-renowned cultural performances are all within easy reach. ... more   less 

Additional Information about Somerset Bencoolen

Address: No. 51 Bencoolen Street Bencoolen Residences, Singapore 189630, Singapore
Region: Singapore > Singapore
Price Range: RM533 - RM1,169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Somerset Bencoolen 4*
Number of rooms: 107
Reservation Options:
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Also Known As:
Somerset Bencoolen Singapore
Hotel Style:
#60 Family Hotel in Singapore
#64 Business Hotel in Singapore
#71 Romantic Hotel in Singapore
#92 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Somerset Bencoolen staff and other travellers.
10 questions
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Questions? Get answers from Somerset Bencoolen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request the highest room away from the road contruction noise. Ok at night.”
navigator8850, 13 May 2017 | Read review
“quieter floor, good location, near MRT and Bus station”
trinhhuyquyet, 11 May 2017 | Read review
“Choose a higher level room”
KathPerth, 6 May 2017 | Read review
“Corner units are spacious and light and airy.”
cmfletcher1, 21 Apr 2017 | Read review
“Ask for the room with a veranda :)”
iyap2013, 17 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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