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12 Queen Street Hotel Royal @ Queens, Singapore 188553 Singapore
Lowest prices for your stay
Booking.com
US$122
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Free cancellation until 14/10/22
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US$119
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US$89
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Traveller (498)
Room & Suite (409)
Dining (41)

About

#166 of 379 hotels in Singapore
Location
Cleanliness
Service
Value
We are a 4-Star smoke free hotel with 231 well-appointed guest rooms, including Executive Rooms, Junior Suite & Service Apartments that are incorporated with contemporary decor that caters to both business and leisure travellers. Strategically located in the City's dynamic business, financial, convention, cultural, entertainment, and educational hubs, our hotel is located close to places such as Suntec City, Raffles City, Chijmes, Singapore Art Museum, Bugis Junction, Bugis Village, Esplanade Theatres On The Bay, Marina Square, Singapore Flyer, Little India, Boat Quay and Clarke Quay. We are also conveniently located within walking distance to 3 MRT stations - Bras Basah, City Hall, and Bugis - with Bras Basah MRT Station being only 100 meters from our doorstep.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Meeting rooms
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Safe
Telephone
Iron
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Chinese, Filipino, Malay and 2 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
624Restaurantswithin 0.5 km
86Attractionswithin 0.5 km
883Reviews21Q+A100Room tips
Traveller rating
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Most Recent
CountryGirl2017 wrote a review Aug 2022
29 contributions14 helpful votes
The main reason I'm giving 5 stars is because of Sharon Manogaran she is the Senior Sales Exec. We booked our holiday prior to covid and of course it was unable to happen. Throughout the 2.5 year wait Sharon always replied to my messages promptly when I checked in. She was happy to continue extending the dates until we could finally come. I felt like she really cared about us coming to Singapore. When we did finally get here this August she kept the same cheaper price per night....WOW...and when we booked an extra two nights she still gave us the cheaper rate. Now that is customer service. In regards to our actual stay the staff were helpful, prompt and friendly with room cleaning service every day. They were always available if needed but did not impose on us. The hotel is older and things aren't that modern...but that didn't bother us. The beds and pillows were comfy. The shower pressure was nice. Plenty of storage space and a large room. I definitely recommend this hotel to people. And the location is excellent. Thankyou Sharon for making our holiday happen. Hotel Royal Queens are blessed to have you on staff.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Agreas wrote a review Feb 2022
137 contributions39 helpful votes
+1
Counter staff and room service were rather friendly and helpful. Check-in area and reception look ok. There is a ramp from main entrance into the lift lobby so it's accessible for baby strollers and wheelchairs. Asked for a queen room, came one with two single beds put together. The wooden chair is stained with what looked like blood, windows were uncleaned with water marks and algae, one of the socket switches were broken. Breakfast variety was rather meagre and served by portion with no option of additional servings. Wouldn't recommend it to couples or families, but for urgent lodging or short business stays it's fine if you're not fussy. Area is old and a bit worn but considerably clean.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Travellersg wrote a review Feb 2022
Singapore, Singapore8538 contributions415 helpful votes
+1
My 6th stay with Royal Queens. 9 more stay with Hotel Royal Queens. Booked deluxe Merdeka package staying with parents. Room comes with breakfast and complimentary dinner (For merdeka pioneer package only). Dinner is yummy, comes with fried fish with thai sauce or spagetti noodle or black pepper chicken or teriyaki chicken. With fries or rice, together with drink and fruit. Room +Carpeted floor +42 inch television +Air con temperature is good +Good sound proof +Fast lift (3 lifts in the lobby area) +Soft bed and pillow +Many charging points +Many lighting points +in-house slipper +iron and iron board +safe box and fridge +Chair and table to dine in +Some much international channels. HBO AXN Fox Movie CCTV -Some ants inside the room Breakfast +Come around 8.15am, to avoid the crowd starting at 9am +Simple breakfast set (Each is $7.90). One person one set only +Free one drink + one fruit + one yoghurt +Comes with bacon or ham or sausage, with fried egg or scrambled egg +Staff at the breakfast area is prompt and fast and friendly Bathroom +Clean bathtub +Water temperature is good +Shower amenities given +Fast bathtub water flow for some rooms +Face towel and shower towel -No separate standing shower Lobby +No long queue +Staff is friendly, fast check in procedures +Complimentary sanitizer set issue to guest +One complimentary parking only +Need to pass through the security area to go to the room +Staff ensure everyone checks in to the Trace Together system Location +Beside Bras Brasah MRT +Behind Grand Pacific hotel, with a 7-11 behind the hotel +One bus stop to Bugis Junction Mall +One bus stop to Bugis MRT +15 minutes walk to Plaza Singapura Mall +10 minutes walk to The Cathay mall
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Date of stay: February 2022
Location
Service
Sleep Quality
Room Tip: Higher floor facing Bugis
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Itchyfeet73 wrote a review Dec 2021
Sydney, Australia36 contributions40 helpful votes
Probably lucky we got to Singapore as they closed VTL soon after. Hotel picked as had to be certified for COVID stay. Positives Location is excellent Bed was big and comfortable Concierge really helpful Negatives Room was dirty - disappointing considering we were there under a 1 day COVID quarantine- wife had to clean the room Wallpaper bubbling through water behind in many places - concern about mould No water in room - noting we couldn’t leave room until negative test Never really felt welcome Wouldn’t stay again
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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BlackyMLeo wrote a review Dec 2021
Singapore, Singapore1941 contributions1739 helpful votes
+1
A one day staycation! This hotel is in the central of the city, so is easy to access to anywhere like to Orchard, Raffles and some attractions in this area. The room was big n clean...comfortable bed, tea/coffee, TV, fridge cooler with attached big bathroom. Overall, the staff was very helpful and friendly on handling everything. The only thing is the air con is not so powerful. Otherwise all is fine.
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Date of stay: November 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sunnyisland wrote a review Dec 2021
Singapore, Singapore105 contributions48 helpful votes
Had our wedding at the hotel ballroom. Booked over 10 rooms for my family. Right from the start when we enter, service was tip top! From their concierge / bell team, concierge and restaurant team. Front desk associate Atikah, Asma & Kenny were very attentive and patience in all our requests! Room was tidy and clean as well! Never regret booking their rooms for this event! Good job team!! :)
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Travellersg wrote a review Feb 2021
Singapore, Singapore8538 contributions415 helpful votes
+1
Check in at 1.15pm on Saturday. No guest. Staff took our temperature and register for us. Each guest receive a cares pack, with sanitizer, mask, wipe inside. The hotel has 16 floors, newly renovated. But the big issue is there were many ants on the table, over 10 ants. We placed our cup with plain water and watch the television shows. An hour later, the cup has about over 10 small ants. There is another hotel, oxford 3* hotel just opposite hotel royal queens. That hotel should be under shn as the entrance seems to be closed. Lobby +2 check in counter, but only one is open since no guest was queuing up +Staff is polite +temperature taking to ensure everyone is feeling well +staff explains the hotel policy and let you sign the paper +care pack, including sanitizers, face mask +3 lifts to the hotel rooms +carpark parking is complimentary for in-house guest. Staff would ask your car plate number. Each time can only get one carpark pass only. -carpark lift not operating. have to climb one to 2 floors to the lobby. One floor is quite high though -The hotel carpark entrance and exit is very tight. Easily can hit the walls. The hotel carpark is about 4 floors, b1 to b4. Have to climb up to the lobby. Room: +Deluxe is 28m2, looks and feel larger than the Orchard Hotel grand deluxe 28m2, that we have stayed the week before. +king size bed is big for 3 adults +small iron board and iron +many hangers to put clothes +thin plasma samsung tv, about 32 inch +many lights +room color seems on the darker side, but stylish and modern +comfortable sofa seat and coffee table +many sockets, but one is damaged +television list on the table. Also a pricelist for the items inside the room, if item is found missing. +in room slippers +bath towel, hand towel -Many ants on the table -Limited channels. Local channels, CCTV, nhk, fox movies. -no in-house sleep wear -scan the qr code to find room service, but the website was down -hotel no complimentary drinking water. need to pay $1 for 2 bottles. Not that expensive for a 4* hotel. Bathtub +long bathtub +many handles to hold +strong water pressure +good hot and cold temperature +magnifying mirror +toothbrush and toothpaste. No shavers, etc. Amenities not as much as Hotel Royal Novena. -toilet cubicle cover is very noisy. It will bang when you let go of the cover. -washing basin gap between the pipe and the bowl is too small. Each time washing hand, hand will hit the metal pipe, hurts at times. Location: +1 min walk to bras brasa MRT station +7min walk to City hall mrt +7min walk to raffles city +5min walk to national library +10min walk to bugis, or 2 bus stop to bugis Hotel is located behind SMU admin building Breakfast: Breakfast is $18 if not inside the package. We went there at 9am. Only less than 10 guests dining. Breakfast is unlimited serving based on the menu. Not egg station, but precooked eggs. Sausages, bacon, no hashbrown, crossiant. No cakes, no porridge, no noodle. Fruits and cereals. Breakfast area is reasonable decent, but not much people dine in there. Facilities: There is a swimming pool and gym. As I have not used any of them, I am unable to comment on it. My personal review: Hotel Ground (Lobby, Ambiance, Bellboy): 7.0 Staff (Reception Knowledge, helpful, friendly): 7.5 Room (Design layout, amenities, bed): 7.55 Breakfast (Ambience, Varieties, Taste) : 7.2 Bathroom (Water pressure, design): 8.75 Location (Surroundings): 7.35 Price vs Quality: 7.0 Service: 7.0 Bonus: 5.0 Total: 71.50/100
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Date of stay: February 2021
Value
Service
Sleep Quality
Room Tip: High Floor, newly renovated room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Jeanette wrote a review Jan 2021
Singapore, Singapore22 contributions25 helpful votes
Stayed during the New Year break and used the SingapoRediscover vouchers, so for two pax we paid $58.89 altogether for one night stay in the Executive Room (roughly ~$30 per person) with breakfast included. The check-in time was 2pm and the check-out time was at 12pm. Room was not very big, but it was fine for us. The check-in staff who attended to us was very accommodating and friendly. Room-wise, I'd give it a 3.5/5 for cleanliness due to some cracks and mold at the edges of the bathroom, but nobody touches those corners so it doesn't affect us physically. Just unpleasant to look at. Everything else was clean. Beds were soft and springy. All toiletries were provided (body soap, shampoo, shower cap, sanitary bag, toothbrush and toothpaste, body lotion etc). The rooms we had did not give us a splendid view as our windows were just facing the roads and buildings. My room specifically was very cold despite completely turning off the AC. Of the power sockets we tried, one was unable to be used (the button does not work). As for breakfast, the choices were limited. Fruit juices were very diluted. Fruit plate had a good selection however. Bacon was very salty. Eggs were cooked nicely. Check out was really quick. The location is great. Just a 3 minute walk to Bras Basah MRT station. Overall a stay worth the amount we paid.
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Date of stay: January 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Evolette wrote a review Oct 2020
2 contributions2 helpful votes
Whole morning get disturbed by those renovations noise without any notice on their website! When checking in state that no late check out as they are having whole building power shut down at 12pm. When i check out they changed theirs words and say power shut down is at 2pm. Its just excuses to prevent guest from late check out. Totally feel cheated.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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birdman222015 wrote a review Jan 2020
Darfield, New Zealand149 contributions59 helpful votes
The is good value and fantastic location just done the Street to the bus line (hop on off) and close the the MRT station. Walking distant to Little India and Chinatown We found the room comfortable.. The staff are very helpful. One gets a 50% discount for meals. Food is ok in light of the fact there are so many other amazing meal options in this city. We will return here is works very well and is a nice spot.
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Date of stay: January 2020
Value
Service
Sleep Quality
Room Tip: We were 13 and it was quiet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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PRICE RANGE
US$93 - US$135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal at queens singapore, royal at queens hotel
LOCATION
SingaporeSingaporeVictoria / Rochor / Central Area/City Area
NUMBER OF ROOMS
231
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Frequently Asked Questions about Hotel Royal at Queens
Which popular attractions are close to Hotel Royal at Queens?
Nearby attractions include National Museum of Singapore (0.4 km), Chijmes (0.3 km), and Loof (0.2 km).
What are some of the property amenities at Hotel Royal at Queens?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Royal at Queens?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Royal at Queens?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Hotel Royal at Queens?
Yes, parking is available to guests.
What are some restaurants close to Hotel Royal at Queens?
Conveniently located restaurants include Entre-Nous creperie, The Mind Cafe, and Whitegrass.
Are there opportunities to exercise at Hotel Royal at Queens?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hotel Royal at Queens?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Royal at Queens offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Hotel Royal at Queens?
The staff speaks multiple languages, including English, Chinese, Thai, Malay, Filipino, and Tamil.