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Santa Grand Hotel West Coast

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157 Reviews from our TripAdvisor Community

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Showing 150: English reviews
Reviewed 5 days ago NEWvia mobile

Cost me 180 SG dollars. The bathroom is TINY! After a shower, it got all wet. And there was NO HOT WATER!! The staff is UNFRIENDLY! Very rude and unwilling to help. Stay away if u can! The room is small also. After putting two suitcases, no more space to walk through.

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Helpful?
Thank Han Jack J
London, United Kingdom
Reviewed 5 weeks ago

I stayed here for a few days on business in November 2016. This is a basic, no frills hotel, close to the South West coast in Singapore. The room was very clean, compact and had a small room safe. The Wi-Fi was reliable and very fast. There is no restaurant or bar in the hotel for an evening meal, but...

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Helpful?
Thank SteveWdhd
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Thank you for taking the time to write us a review. We are pleased to learn that you have enjoyed your stay with us and that our amenities had been able to meet your expectation. Once again, thank you for choosing Santa Grand Hotel West Coast and we hope to have you with us again soon. Sincerely, Magdeline Lew

Sydney, Australia
Reviewed 13 December 2016

The over all experience was very good. The staff were friendly and helpful. The room seems to be a bit old but I still think it was a good room at the price I was charged. And it is super close to the NUS.

Review collected in partnership with this hotel
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Helpful?
Thank kelvinxie_jhu
SantaGrandHotels, Public Relations Manager at Santa Grand Hotel West Coast, responded to this review

Dear kelvinxie_jhu, Thank you for taking the time to write us a review. We are glad to read that your have enjoyed your recent stay with us and we appreciate your continuous support of Santa Grand Hotel West Coast. It's a pleasure for us to have you and we hope to see you again when you return to Singapore. Sincerely,...

Jakarta, Indonesia
Reviewed 6 December 2016

Very easily to find 'Halal Food' it because near with Muslim Restaurant even with almost same menu's they have. Clean place with good hospitality. Less of TV Channels Air Conditioning placement in my room #211 specially is not recommended, & less of fresh air inside the guestroom.

Review collected in partnership with this hotel
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Thank 989mohamad
Perth, Australia
Reviewed 19 November 2016

I stayed in this hotel for four nights during a business trip. I chose the hotel based on its location close to NUS and the reasonable price (by Singapore standards). Positives: Service: The service was very friendly and prompt. check-in and check-out procedures were quick and without any hassle. I ordered a taxi twice asking for a standard cab (as...

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Helpful?
Thank Evelyne D
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experiences with us. We are glad that you have enjoyed your recent stay with us and that our amenities had met your expectations. We have taken note on the areas in which we lack in, please be assured that we will be highlighting it to the management to...

Jakarta, Indonesia
Reviewed 26 September 2016

I stay in this hotel on september 2016. 1st, about the breakfast: They say they provide simple breakfast, but not too simple for my opinion. the breakfast menu are: Bread with various jam, Salad (cucumber, lettuce, purple lettuce, cherry tomato) with mayo and thousand island dressing, hard boiled egg, ham, cheese, yoghurt, croissant, juice, cereal, milk. for me, those are...

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Helpful?
Thank Fabednego28
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Fabednego28, First of all, thank you so much for your kind review. We are glad that you have enjoyed your recent stay with us and that our breakfast, along with other amenities were able to meet your expectations. We would like to apologize for the inconvenience you have encountered with the hotel's policy. As with all other hotels, I'm...

London, United Kingdom
Reviewed 23 September 2016

This is a budget hotel and one should have right expectations about it. Having said that, there are some disturbing issues that can't be explained, nor justified, by a "budget hotel" explanation. Let's start with good things. The place is almost immaculately clean, the staff are very friendly and helpful, even if there is a language barrier (the command of...

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Helpful?
Thank Anastas M
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, First of all, thank you for taking the time to write us a detailed review. We are sorry to read that your recent stay with us had failed to meet your expectations. We have taken note of the areas in which we are lacking in and will be highlighting them to the management to ensure that the...

Singapore, Singapore
Reviewed 14 September 2016 via mobile

Alone in a double room. 194 cm tall and with to suitcases.... totally full room. Not even space enough to leave suitcase open in room and be able to reach bed. Smelly room...mold Noisy next to elevator. There is a lot of different options at same price in Singapore. My advice. Choose hotel elsewhere and grab a taxi if you...

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2Thank Gunnar W
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Gunnar, First of all, thank you for choosing Santa Grand Hotel West Coast. We are sorry to hear that your recent stay with us have failed to meet your expectations. we will take note of the areas we lack in and will be highlighting them to the management to ensure that the quality of our products are improved for...

Reviewed 8 September 2016

In July 2016, i have to stay for business reason in Santa Grand Hotel West Coast. It is very easy to find and located just in the side of the road. You can find places to eat just beside the hotel. The room are clean, excellent in service and give you all you need during your trip. Internet access was...

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Helpful?
Thank Kukuh Imantyoko W
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for taking the time to write us a review. We are pleased to learn that you have enjoyed your stay with us and that our amenities had been able to meet your expectation. Once again, thank you for choosing Santa Grand Hotel West Coast and we hope to have you with us again soon. Sincerely,...

Doha, Qatar
Reviewed 23 July 2016

We spent 2 nights at the Santa Grand. It was comfortable and met our needs. The rooms were modern, clean and room service efficient. However no extra bed was available for our son so this met sleeping arrangements were a little less comfortable. The rooms are suited to couples and singles only. The breakfast was very nice and was able...

Review collected in partnership with this hotel
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Thank mprice_919572
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valuable Guest, Thank you for taking the time to write us a review. We are pleased to learn that you have enjoyed your stay with us and that our amenities had been able to meet your expectation. Once again, thank you for choosing Santa Grand Hotel West Coast and we hope to have you with us again soon. Sincerely,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Santa Grand Hotel West Coast is located in the western part of Singapore, with the National University of Singapore (NUS) and National University Hospital (NUH) in close proximity. The five-storey building features elegant rooms and is also adjacent to the business and technology hubs of One-North and International Business Park. Guests will enjoy a warm stay because all sensory details have been carefully refined to be just right. As with all the touches, from the positioning of the high speed network link to the modern amenities, guest will feel thoroughly at home. Santa Grand Hotel West Coast caters mostly to corporate clients with offices located in the western part of Singapore. These include NUS, NUH, NTU and companies involved in the construction, oil refining, shipping & marine industries. It is primarily a corporate hotel suitable for visiting professors, foreign students or family member, senior level executives and those visiting NUH - overseas patients & family members, corporate companies - foreign expatriates on attachment or temporary lodging till they move to permanent accommodation. ... more   less 

Additional Information about Santa Grand Hotel West Coast

Address: 428 Pasir Panjang Road Santa Grand Hotel West Coast, Singapore 118769, Singapore
Region: Singapore > Singapore
Price Range: RM361 - RM486 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Santa Grand Hotel West Coast 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Santa Grand Hotel Singapore
Santa Grand Hotel West Coast Singapore
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Questions & Answers

Questions? Get answers from Santa Grand Hotel West Coast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a window. All rooms ending in 01 are very close to the lift”
 of 5 bubbles EvelyneD499, 18 Nov 2016 | Read review
“Interior rooms (no windows) can be very small!”
 of 5 bubbles 50ish_Mom, 25 Feb 2016 | Read review
“Corner rooms are slightly bigger.”
 of 5 bubbles rebeccat819, 11 Jun 2015 | Read review
“Just improve on the cleanliness concerns mentioned above and cleanliness rate will be raised to 5.”
 of 5 bubbles kypouch, 23 May 2015 | Read review
“Nothing in particular”
 of 5 bubbles rodolfong, 17 May 2015 | Read review
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