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JEN Singapore Orchardgateway by Shangri-La

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About

#114 of 342 hotels in Singapore
Location
Cleanliness
Service
Value
Travellers' Choice
With elevated views of the city and situated right in the heart of Orchard Road, lies JEN Singapore Orchardgateway by Shangri-La. With so much to see, eat, shop, and do, explore the Lion City at ease with unmatched, direct connectivity to public transport and a wide array of shopping and entertainment options right at your doorstep. Unwind with rooftop living at its best with stunning panoramic views, award-winning infinity-edged pool, and elevated alfresco dining. JEN Singapore Orchardgateway by Shangri-La is an SG Clean certified establishment with hygiene and sanitation measures inspected by Singapore Tourism Board’s appointed assessors. The hotel is also among the first in Singapore to be awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas. JEN Singapore Orchardgateway by Shangri-La is the perfect staycation escape whatever the weather, from rooftop living with stunning panoramic views to elevated alfresco dining, we have a staycation for everyone. Shangri-La Cares – Our commitment to creating a comfortable and safe environment so you can cherish the moments that truly matter.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Chinese, Indonesian, Malay
Hotel links
Special Offer:Exclusive Member Rate
3,277Reviews141Q+A100Room tips
Traveller rating
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D&R Travels wrote a review Today
Belfast, United Kingdom68 contributions28 helpful votes
We stayed here on advice of our travel agent and we are very grateful .. If staying in Singapore , you will most likely stay at Marina Bay or Orchard Road. Orchard road is a shoppers paradise and this hotel is in a great location to go crazy with your credit card.. Friendly staff, clean room, decent breakfast , no complaints but the rooftop pool is a peaceful oasis with great views making this hotel a great choice when visiting Singapore
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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pinnkcrush wrote a review 8 Apr
Switzerland10 contributions4 helpful votes
I stayed for 2 weeks and I can say I had a great time! I can just say that the room was comfortable, comfy bed and the view from my room was just wow, I could see Orchard Rd. Pretty cool view! I didn't hear anything from the room next door, so that's a plus. Unfortunately, I can't give an opinion on the breakfast because I didn't try it. There are so many places to eat just around the corner.  The location is the best. There is a shopping mall and MRT Somerset right below the hotel. It is very convenient if you want to move around Singapore. On the top floor there is a pool with an incredible view of the city and you can even see Marina Bay Sands. Go in the evening, it's another level. It was hilarious that sometimes I had the coffee delivered by a robot, I wasn't expecting that! They sometimes offer complimentary snacks in the room.  Highly recommended and could definitely come back!
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Date of stay: March 2024
Value
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Location
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Catherine L wrote a review 3 Apr
1 contribution
Our check-in process at JEN was terrible. We booked online for a family of 4 (2 adults 2 kids) and the site offered us a Deluxe King room - we assumed, as we were booking for 4, it was suitable for 4, maybe with a King and roll out bed. When we arrived the staff told us that the Deluxe King wouldn't fit 4, and didn't have enough floor space for a roll out, and that they did not know we had 4 people, even though on our booking it says 4 people. They initially insisted we all sleep on one King bed as they had no other free rooms that night... after some pushing back, somehow they found a larger also Deluxe room which could fit a roll out bed. Firstly I'm annoyed that the website offered a room that doesn't fit 4 when we searched for 4; and also that they insisted they had no other rooms but upon pushing and pushing, they found us one. Really didn't make sense. So perhaps if you're travelling with a family and booked a room, give the hotel a call to make sure you all fit!! Aside from that hiccup the rest of the trip was fine. The hotel pool is very nice with a great view, and there are some cabanas, although they get taken from mid-morning and these people more or less never leave so you'll miss out if you don't have one. The location is amazing, right on top of Somerset station and an easy walk along Orchard road to food and shopping.
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Date of stay: March 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Vacation15010276602 wrote a review 1 Apr
1 contribution
The hotel is in a good location to access the MRT and local shops and eateries which is great. The rooms are clean but basic, there isn’t really a hotel bar where you can order drinks other than the pool bar which stops serving at 10.30 (early for holidays!). The main issue was the attitude of staff particularly the staff at the pool bar, basic queries for towels were met with abrupt and rude comments almost like the staff were finding it really challenging just to do their job and answer your query. Next issue was the service and menu, menu is very limited and the service which should end at 10.30pm is actually 10.25pm…I tried to order two drinks and was told the bar was shut, the pool staff member even tapped his watch!! Again very rude and not what you expect from a 4 star hotel. I would have stayed here again but not after the service…there are far too many hotels in Singapore which treat you better and value your business! Must do better Jen Orchard gate Singapore!!!
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Theebs wrote a review Mar 2024
5 contributions2 helpful votes
Location of this hotel is fantastic being on orchard and right underneath is the MRT (train station- where you can easily get to any location from here). The cost of this hotel was very expensive and not worth the price. The service was average, the hotel was very busy and it felt like the staff don't have enough time to assist guests. The rooms are quite small and all the elevators in the hotel (there are multiple)- however they are all very slow from when you press the button. The two positives of this hotel was the pool view- amazing view of Marina Bay Sands and the fact that the MRT is right there. However I will not be staying here again as it is not worth the expense.
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Date of stay: February 2024
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Location
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Trip type: Travelled as a couple
Room Tip: Good location for MRT. However this hotel does not allow for late checkout
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ed c wrote a review Mar 2024
3 contributions
The room was ok. Unfortunately room service did not clean our room and left a note under the door saying they were not sure whether we wanted the room cleaned. I have no idea why, we were out most of the day it seems a basic requirement. We called room service at 5.15pm and they said they would clean the room in 15 minutes. Came back at 9pm and room still not cleaned. We also had to queue for breakfast as no tables were available. Normally in Asia service is very good but unfortunately this hotel is not meeting the expected standards.
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Date of stay: March 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Yun Kee C wrote a review Mar 2024
Kuala Lumpur, Malaysia123 contributions37 helpful votes
Had Easter Lunch at Jen Hotel Orchardgateway Makan kitchen. Food was fabulous with fantastic spread of western & eastern. Ambience was very nice and comfortable seating. Wasn’t overly packed which added to the nice dining experience. Value for money! Exceptional service from Ms Clarice who took the time and trouble to explain the menu. Will definitely consider coming again.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Merahmatriz wrote a review Mar 2024
Singapore4 contributions2 helpful votes
Not somewhere locals should staycay at. Staffs here made it very clear the discrimination is directed at locals wearing T-shirt, shorts and slippers. If you’re angmoh however, treatment is very different. It’s a shame that this hotel even falls under the umbrella of Shangri-la. Never will I recommend this hotel to anyone. Btw their club? It’s till 7.30pm. Look at the time on my phone. Can you still see food on the table? If there was someone I would like to complain, it would be Jeraldine. Refuse to let us use the trolley to collect our luggage from the car. We insisted to use it anyway and she replied saying “are you going to bring it back to us?”
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Date of stay: March 2024
Value
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Location
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Trip type: Travelled with family
Room Tip: Locals please don’t go. There are better options at this price range.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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keith y wrote a review Mar 2024
Wigginton, United Kingdom36 contributions5 helpful votes
The hotel is located in an excellent position close to shops on Orchard Gateway and above Somerset MRT station. A concierge point on the ground floor that gives out information and where your luggage can be stored is adjacent to lifts that take you to the 10th floor check-in. Despite arriving at 1 PM our room was available and the efficient check-in enabled us to get to the room for a rest after the long flight. Another lift took us to our comfortable and quiet room on the 17th floor. Comfortable bed and amenities within the room (kettle, tea , coffee) and an easily adjustable air-conditioning system. Room was well cleaned and we had no issues. The rooftop pool gave stunning views of Singapore and the pool bar gave friendly efficient service. We only used the restaurant for the buffet breakfast which had a varied selection to satisfy the different nationalities and the maximum we had to wait for entry, even at peak time was a couple of minutes. There is a lift opposite the restaurant that takes you down o the MRT station that saves having to go down to the hotel entrance, and avoid the steps and 10 seconds walk outside to the MRT station entrance. This lift also calls at the 2 car park levels and the 2 floors of the shopping mall beneath the hotel and can take a while to arrive, can get busy and usually stops at all floors. My recommendation would be to use the lift that goes directly from reception to ground and walk outside. Check-out was painless and although when leaving luggage at the concierge on the ground floor can look like carnage due to the amount of cases left for pick-up later, the staff had system in place so that they were secure and easily retrievable. Altogether a comfortable stay with no issues in a hotel with a great location, friendly staff and good views Would stay again.
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Date of stay: February 2024
Value
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Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sparcs07 wrote a review Mar 2024
Epsom, United Kingdom845 contributions171 helpful votes
One great hotel situated in the centre is Singapore, with direct access to shopping malls and the famous MRT tube service . Rooms great, big with latest modern features, dining superb and staff very helpful . The roof as a pool , bar and a great place to chill out, swim or drink . We arrived very early in morning, staff helped store bags, allowed to unwind in pool and way ahead of time gave us our room .
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: It’s a busy area, but easy to call a taxi
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
RM 1,130 - RM 1,382 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Jen Orchardgateway Singapore
LOCATION
SingaporeSingaporeSomerset / Orchard Road / Orchard / Central Area/City Area
NUMBER OF ROOMS
499
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JEN SINGAPORE ORCHARDGATEWAY BY SHANGRI-LA (R̶M̶ ̶2̶,̶1̶3̶7̶) RM 1,600: UPDATED 2024 Hotel Reviews, Price Comparison and 3,387 Photos - Tripadvisor

Frequently Asked Questions about JEN Singapore Orchardgateway by Shangri-La
Which popular attractions are close to JEN Singapore Orchardgateway by Shangri-La?
Nearby attractions include Orchard Road (0.1 km), Lockdown Escape (0.09 km), and Trapped Escape Room Singapore (0.3 km).
What are some of the property amenities at JEN Singapore Orchardgateway by Shangri-La?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at JEN Singapore Orchardgateway by Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JEN Singapore Orchardgateway by Shangri-La?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JEN Singapore Orchardgateway by Shangri-La?
Yes, parking is available to guests.
What are some restaurants close to JEN Singapore Orchardgateway by Shangri-La?
Conveniently located restaurants include Shisen Hanten by Chen Kentaro, Lawry's The Prime Rib, and Joie Restaurant - Meatless Cuisine.
Are there opportunities to exercise at JEN Singapore Orchardgateway by Shangri-La?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at JEN Singapore Orchardgateway by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Singapore Orchardgateway by Shangri-La offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JEN Singapore Orchardgateway by Shangri-La?
The staff speaks multiple languages, including English, Chinese, Indonesian, and Malay.
Are there any historical sites close to JEN Singapore Orchardgateway by Shangri-La?
Many travellers enjoy visiting Fort Siloso (5.9 km), Emerald Hill (1.1 km), and Chijmes (1.6 km).