Located at the heart of the city easy getting around the city with the direct access as to MRT (Subway). Stayed at Panorama Room, it was clean and comfortable. We loved the ambiance of the hotel and there are hidden oasis in town as it might not known by many - Outdoor Pool on the roof top. Enjoyed the breath taking scenery for Sunset. We will be back! Thanks to the great team of Jen :)
This hotel is right smack in the heart of Orchard Road. The room is clean and well designed. The service is warm and friendly. Meals are pretty yummy and portions are adequate. My staycation was over the Christmas period.
We did not stay at this hotel. We were booked and prepaid, but our plans were disrupted by COVID. We informed the hotel via email, without the courtesy of a response. We further emailed the hotel to see if we could defer the booking as we re-arranged our travel plans. Again, no response and a week later, still no response. The accommodation? We cannot advise. The customer service and common courtesy - it does not exist. There are plenty of other hotels in Singapore!
Overall Satisfied: Our family booked 07 rooms for our special occasions and have enjoyed the rooms, gym, and pool. MRT, bus stops are located nearby, so it is very convenient to travel by public transport. Unsatisfied part: 1. Our check-in process took almost an hour and the front desk staff was too slow in the check-in process. Although sometimes I was just wanting to ask a few questions because we are tourists, then I see 3-4 other guests waiting for check-in, but at that time there was only one receptionist and no one else came out to check if there were many customers is waiting or not. As the rest people were in the queue, we have no choice but to wait and this has caused a lot of frustration for us. 2. I don't know if this is "a problem" for the hotel because the grooming of the ladies at the front desk surprised me a lot. They don't even have uniforms, there was a lady has her hair down instead of tying it up. Maybe this is just a difference between national culture or brand culture. Frankly, I have no interest in coming back to Jen for my next trip to Singapore, but this is a good hotel and the room rates are reasonable.…
We stayed at the hotel June 2022. The hotel was clean and tidy and was a great location being on top of the MRT station. Breakfast was great and had a wide selection of food. The rooftop pool was fab but does get busy so recommend getting there before midday.
The Jen is a good hotel in a very good location. Middle of Orchard road above an MRT station. Room (panorama with club access) was good and spacey. Room facilities were nice. Cleaning time is a bit late, and twice I “interrupted” the cleaning lady around 13:00 and 14:00) Again, too late. The hotel has a lot of families with kids and it can be noisy sometimes. Club facilities are good, but “food” time is too short.
Second time staying at this hotel. The first was years back, before COVID redefined travel and staycation. But happy to say that despite the years, it still well maintained and a good place for a family staycation. The place still looks great and welcoming. Love the inclusion of JENO, the robot, to the team as it was fun seeing it in action at the lobby. Food at Makan@Jen is still a good place for breakfast with its wide selection. Just find some of the combination strange. Example having Otak-otak but no nasi lemak. Omelette station with no diced pepper or mushrooms. But that is just me picking on the little things. Service staff were fantastic, especially impressed with the front desk and the housekeeping team. Both were great at their job, efficient and super friendly. The whole checkin and out was a breeze and the rooms were well kept and basic amenities refilled each day. The main downside was the club lounge. Unlike other brands or properties, the lounge’s services was rather below par. There was a lack of warm or special feel to it. The lounge manager seems non existence, as he does not mingle or greet the guests. Even during cocktail hours, drinks were self serviced and one is not even sure what was on offer as there were no drink menu. The spread of food was nice with decent section of light snacks. In summary, the hotel is definitely still a good choice for a short break, with it’s proximity to transportation, malls and dining choices. Will most likely return for another stay due to its excellent service team but unlikely to be keen to include the club lounge as part of the stay package. Which was also why rated this stay experience as 4 stars rather than 5.…
Been several times staying at Jen before the COVID, and thisi s the first time again since COVID, the room was spacious when you think you're in Orchard area. Then the bed was cery comfortables, staff are nice! Which i really love is location & location! Its in Orchardgateway and next to 313 Somerset & MRT. Which is great right?! The Splash Pool was extra ordinary, one of the best infinity pool which toward to Singapore's city view.
Excellent location and very close to Underground and shopping malls! Rooms very nice but pot luck if you are next to a family with young children as walls very thin! Lucky to move into a new room on the last two nights! Breakfast first class and so much choice and staff very professional! Would recommend the club room as otherwise no other bar facilities which is lacking! Roof Top bar superb for amazing views! Gave up on fourth attempt to order a pina colda no chance! Lots of spirits on order apparently!
Really good location. The hotel was very clean. Rooftop pool is lovely with great views at night. Easy to access transport as a lift from the hotel links to the MRT. Close to loads of places to eat. Great views of the city. Friendly and helpful staff. Masses of choice for breakfast.