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28 Cavenagh Road Hotel Chancellor @ Orchard, Singapore 229635 Singapore
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Traveller (431)
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Room & Suite (196)

About

#300 of 382 hotels in Singapore
Location
Cleanliness
Service
Value
Chancellor at Orchard is located minutes within walking distance from the largest Shopping district, walking distance to 2 MRT stations. With Amenities like Water Dispenser, In-Room safe, Smart LED TV in all our rooms, Hair Dryer, Rain Shower. Relax in our Rooftop Swimming pool and enjoy our 24hrs vending Machines, or Self Service Laundry on the second floor.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Taxi service
Conference facilities
Banquet room
24-hour security
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Safe
Telephone
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Chinese, Malay
602Reviews21Q+A100Room tips
Traveller rating
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Medwin W wrote a review 23 Nov
1 contribution1 helpful vote
Housekeeping didnt change one of my bath towel and my other towel is dirty. I didnt get inform that housekeeping only from 7AM - 7PM. The check in counter was very nice and calm to take care and giving me an option to me. Since she cant solve the problem i ask to speak to a manager on duty. At 23 november night the manager on duty name is Suzi. Then when she come out, What a supprise she is a very arrogant and bad manner who come from the manager. I got treat like a trash. Act like a superior put me in the worse position. Not even talking nicely to me and calm me down . Suzi just stand on his feet with her BAD attitude then and just leave me without a word. I never get treaten like this, Maybe because its a budget? I didnt know chancellor hotel is a budget with bad attitude and no respect to customer. Thank you.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Joey L wrote a review 13 Nov
Makati, Philippines196 contributions63 helpful votes
My family and I stayed at this hotel for almost a week. It's location is good as it a street away from Orchard and walking distance to the subway and bus station. It is also close to at least 4 malls. The rooms came with a water refilling system. There's a convenience store at the lobby which is also the money changer. However, our experience from checking in to house keeping was very disappointing. The person who checked us in was course and had a rude tone when speaking to us. There was no bell hop to help us with our luggage. When we got the rooms, one smelled like cigarettes, although we booked nonsmoking rooms, and the other smelled like mold and mildew. The door in the hallway leading to our rooms was wedged with a folded up bedroom slipper to keep it open (I kid you not). The bed and counter had nicked edges. The grooming supplies were opened already and never replenished for the entire stay unless we called. When we did call, it was sent to the wrong room. When we arrived, the body wash dispenser was empty and was only refilled halfway through our stay in one room and never in the other. They emptied the trash but apparently did not change the garbage bag as there was a band aid stuck to it from the night before. The bathroom had no lock, just a sliding door. The shower enclosures did not have a door or curtain so water would spill over to the sink area, wetting the floor mat/towel. The bathrooms also did not have a vent making it feel damp. They did change the towels daily but one time we got one that was dried poorly and had a funky smell. The toilet roll holder was right beside the toilet behind your right arm as you did your business, making it difficult to reach for toilet paper when you needed it. Your elbow would occasionally knock the roll off as you turned to use it. Our first roll had brown edges and seemed used already when we checked in. The beds were hard, not firm, HARD. They lobby always had people loitering, some lying down on the sofas and walking around in their pajamas. Although being close to Orchard, we had to walk by an adult sex shop and a bar with a big "Girls, girls, girls" sign on it in order to get to the main road. These are not establishments you would want to walk by with your family. We will definitely not be patronizing this establishment again.
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Chris wrote a review 11 Nov
Bengaluru, India2 contributions
The stay was comfortable and the team did everything in their power to make my stay pleasant. Special mention to Benny who was very kind in sorting out the issues I had. I would recommend the hotel to everyone who is travelling on business as the location and pricing is very good.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sega9778 wrote a review 4 Nov
Johor Bahru, Malaysia92 contributions59 helpful votes
+1
It’s a hotel with poor cleanliness and maintenance . The switch malfunction causing entire my room to blackout during steam iron. Technician attending to the issue at his own sweet time and without courtesy of clarification or even a smile. Disappointing and not worth the money for the hotel service.
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Date of stay: November 2022Trip type: Travelled on business
Room Tip: The receptionist and duty manager Suzi had been great in handling inquiries. These people able to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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alfromlarbert wrote a review 3 Nov
Bannockburn, United Kingdom458 contributions255 helpful votes
I arrived early and got checked in which was good as I was exhausted from a long flight. This was the good point It has a good location and is very central but is hugely expensive for the quality of the hotel, a theme though I find quite common in Singapore now. My room was very small and was very shabby, old and tired. I had booked a double bed and it was the old 2 sinle beds pushed together thing. I was too tired to go and complain at this point but this is a practice which annoys me. The bathroom had mould was too small for the bathtub which you had to climb into to get a shower. Very old fashioned and with wet floors dangerous too. There are better hotels out there with better value for money.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Thomas_M2004 wrote a review Oct 2022
Ko Samui, Thailand6 contributions3 helpful votes
The price for this very bed hotel is to high for the service they aksing for. Breakfast was disgusting and they served everything on plastic plates and cutlery. The coffee was not accepable and mostely all tables very dirty and no place to sit
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Date of stay: October 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dominic Veeranat Limprasutr wrote a review Oct 2022
Bangkok, Thailand674 contributions75 helpful votes
+1
Good location, 5 min walk to both MRT and only a block away from the Orchard Road. Room is okay, but the noise from the outside especially from the corridor is too loud. Breakfast was not worth, foods was tasteless and some day no milk, very simple and only few iems to choose. Staff was okay but very hard to get an invoice under company name, always rejected the requested and asked to get from the OTA. Even repeated and show them 3 times that the official invoice has to issue from the "property", the reception asked me "property means the hotel????" BTW, I finally recived the invoice after spent mins.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Room was not sound protected, when people walk and talking outside you can easily hear them late...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Road43900993513 wrote a review Oct 2022
1 helpful vote
The hotel location is good, but rooms are small, maybe that's how it is in Singapore. But the hotel service is pathetic. They have just one luggage trolley which the guests have to pull to the room and bring back to the lobby.No service there. The room service is also slow and mostly do not understand basic courtesy especially if travelling with small kids. Further, the worst is the breakfast- the menu is 90percent non vegetarian and does not cater to international standards- for eg they wont serve an omelette, or wont give warm milk for small kids. No tea or coffee. The food preparation, even in case of non veg is pathetic. And breakfast is served in disposable plates. The worst part is, that they remove the buffet strictly at 10am and wont offer even a cup of coffee or bread strictly at 10.00am. Not only this, they switch off the lights at the cafe area even if guests are sitting and guests are told to wrap up in the next two minutes. We were traveling with small kids and it felt as if we were not on vacation but in a hostel mess. A very bad experience at the hotel
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Date of stay: September 2022
Value
Location
Service
Room Tip: Dont get lured for breakfast. Its the most pathetic thing you can eat in Singapore.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Sunil B S wrote a review Sep 2022
Lucknow, India6 contributions1 helpful vote
Very unprofessional. Bounced reservations later accepted. Room was dingy and shabby. Bathroom was like a public washroom with no toiletries. See pic for tea coffee tray. Surprised how come such hotels are allowed to operate in Singapore.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Hatyaiman wrote a review Aug 2022
Bangkok, Thailand1491 contributions184 helpful votes
+1
Basic, Budget, Tour Group Hotel,……..depend on your definition. Many facilities should be immediately renovated after Covid 19. If not, customer may not revisit. We have party of 6 as booking 3 rooms. Only one and only good thing is location. Some issues have been ignored as there were few hotel staff returning to work such as housekeeper. Since it is tour group hotel, - Wrong morning call at 6 30 am on 2nd day - Wrong door knocking at 10:30 pm on 2nd night - Wrong door knocking at 00.45 am on 3rd night Can you imagine how I felt about this hotel? For me, revisit will be not my expectation. If you have limited budget and love Orchard area, please go ahead……… Staff at lobby are very ok….. friendly and helpful
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$89 - US$140 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeSomerset / Orchard Road / Orchard / Central Area/City Area
NUMBER OF ROOMS
488
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HOTEL CHANCELLOR AT ORCHARD (R̶M̶ ̶5̶7̶8̶) RM 368: UPDATED 2022 Reviews, Price Comparison and 527 Photos (Singapore) - Tripadvisor

Frequently Asked Questions about Hotel Chancellor at Orchard
Which popular attractions are close to Hotel Chancellor at Orchard?
Nearby attractions include Lockdown Escape (0.3 km), Orchard Road (0.4 km), and Sandbox VR (0.3 km).
What are some of the property amenities at Hotel Chancellor at Orchard?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Chancellor at Orchard?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Chancellor at Orchard?
Guests can enjoy free breakfast, an on-site restaurant, and complimentary tea during their stay.
Is parking available at Hotel Chancellor at Orchard?
Yes, parking is available to guests.
What are some restaurants close to Hotel Chancellor at Orchard?
Conveniently located restaurants include Joie Restaurant - Meatless Cuisine, The Curry Culture, and Masizzim.
Are there opportunities to exercise at Hotel Chancellor at Orchard?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Hotel Chancellor at Orchard?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Chancellor at Orchard offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Chancellor at Orchard?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Hotel Chancellor at Orchard?
Many travellers enjoy visiting Battlebox (0.7 km), Fort Siloso (6.0 km), and Emerald Hill (1.3 km).