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Enjoy sophisticated riverfront living at InterContinental Singapore Robertson Quay. Each of our 225 studios and suites features a host of thoughtful amenities that combine modernity with elegance and functional practicality. Nestled along the Singapore River in the vibrant Robertson Quay arts and heritage district, the hotel is minutes away from attractions including Orchard Road, Marina Bay and the Central Business District with convenient access to Fort Canning and Havelock Train Station.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a vibrant area, InterContinental Singapore Robertson Quay is a hit for its prime location close to a plethora of dining options and attractions, despite being a slight distance from public transport. The hotel's amenities, including the much-lauded club lounge and various dining options, receive positive remarks, although guests have called out the smaller room size. Rooms, while compact, are celebrated for their pristine condition and contemporary flair. The service at the hotel generally garners high praise for its attentive and professional staff, with rare mentions of service lapses.
The atmosphere is often described as both modern and inviting, contributing to the property's peaceful ambiance. Opinions on the hotel's value vary, with some guests feeling the experience justifies the cost, while others point to the room dimensions and extra charges as drawbacks. Cleanliness stands out as a strong suit, with the hotel maintaining impeccable standards throughout.
Location
Convenient
Atmosphere
Cozy
Rooms
Cozy
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch
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I decided to give this one a go, since it is an IHG hotel, the rates were reasonable and I love its location area, having stayed at the old Gallery Hotel which was converted to the Intercon Robertson Quay a few years ago. I had high expectations and was not at all disappointed.
The rooms are a bit small, but everything functioned well. The bathroom/wash area is part of the small foyer when entering the room. There is no working desk but a small round table beside the window with a small bench on the wall one can sit on to work at the table. There is a big armchair which actually they could get rid of and put in something more functional to make more space. But the bed was comfortable and the TV is huge. All the basic amenities were available including a Nespresso machine with good choice of pods, refrigerate stacked with variety of drinks, a security safe, etc.
Breakfast is at the adjoining restaurant (Marcelo's I believe), and has a decent selection of food options. There are so many good restaurants and bars in the area to choose from if one needs to find a place to eat for lunch or dinner.
Location is great, so I was able to walk around Robertson Quay and Clark Quay for my early morning exercise, which has a wonderful ambience along the river at that hour.
Not recommended for families or even couples, but ideal for solo visitors, whether on business and/or pleasure.
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Date of stay: January 2020
Value
Location
Service
Trip type: Travelled on business
Room Tip:Get a view of the river if you can.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinentalRQ, Director of Guest Services at InterContinental Singapore Robertson Quay
Responded 13 Jan 2020
Dear BobM08, Thank you for sharing your detailed experience with us. We definitely agree that Robertson Quay is a great location with plenty of dining options and I am glad to learn you have enjoyed your time in the scenic neighbourhood. Being located at the lifestyle destination of Robertson Quay, our rooms are definitely more on the intimate size, but we always strive to ensure that the InterContinental levels of service and hospitality remain. We are thrilled that you enjoyed your experience with us and look forward to welcoming you back on your next visit! Sincerely, Rafael Shah Director of Guest Services
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The InterContinental Robertson Quay is ideal for both business and touristic trips. Fairly priced, well located, quiet, clean, with a well-trained and friendly staff to assist you, the InterContinental Roberston Quay is newer than its sister hotel located on Middle Road and has more of an urban feel mainly due to its architecture and location.
it is situated next to the river, which makes it really nice to walk around, and has many good food options nearby (on top of the Publico restaurant downstairs that offers decent Italian food).
The InterContinental standards are respected all the way through from doorman to housekeeping. The checkin is swift. Even though the rooms are quite small, they are practical (automatic sheers & blinds; smart bathroom layout making as much of the space available as possible; comfortable seating to both work and relax...) and are fairly priced.
One small detail that can be slightly annoying is that you have to take two elevators in order to go down to the street. The pool is located next to the lobby which also makes it quite awkward and less relaxing, as you can see people walking by, checking in, doing a meeting in the lounge etc.
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Date of stay: November 2019
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinentalRQ, Director of Guest Services at InterContinental Singapore Robertson Quay
Responded 5 Feb 2020
Dear davidcohen711, Thank you for sharing this positive review! It was our pleasure to host you at InterContinental Singapore Robertson Quay and I am delighted to learn that you have had a great stay and dining experience with us. Your kind words are definitely appreciated and your feedback has been shared with the team. Please know that your feedback is extremely valuable to us and we will look into them during our next review to ensure we improve our guest experience. We are thrilled that you enjoyed your experience with us and look forward to welcoming you back on your next visit! Sincerely, Rafael Shah Director of Guest Services
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When I checked in at the hotel, I was told by the friendly associate that this was a new concept different to other Intercontinentals. The hotel was created to have a more residential feel to it. And it did. Although I can’t exactly put my finger on what it is that gives it that feel.
The hotel is located just behind the waterfront at Robertson Quay. There are numerous restaurants in the area as well as easy access to the MRT both at Fort Canning and Clarke Quay.
I booked a Club Intercontinental rate and was upgraded to a river view room. The room itself was quite small by Intercontinental standards but perfectly adequate. There was no desk but rather a wall mounted bench and a lounge chair around a circular table. It did the trick for a few hours’ work but not ideal as an office.
The bed was big and comfortable. Overall the room is modern, with contemporary design and fittings. This probably added to a more homely feel. Complimentary tea and coffee with kettle and coffee machine are provided as well as a hair dryer and iron/ironing board.
The wash basin is within the bedroom area to the side of the bed with a small partition. There is a separate shower cubicle and a separate toilet cubicle.
The Intercontinental lounge was a nice treat serving breakfast, high tea and evening canapés every day. All of great quality and with friendly, attentive staff.
The main breakfast is served at Marcelo, located on the ground floor of the hotel. Overall, it was good, but staff had a hard time keeping the hot options on the buffet hot and replenished. Other than that, there were plenty of hot and cold options both Asian and western. Staff were again attentive although kept quite busy by the constant flow of people.
I had a very enjoyable stay at the Intercontinental Robertson Quay and would certainly recommend it.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinentalRQ, Director of Guest Services at InterContinental Singapore Robertson Quay
Responded 3 May 2020
Dear PhillipP, Thank you for sharing your experience with us! It was our pleasure to host you at InterContinental Singapore Robertson Quay and I am delighted to learn that you have had a great stay experience with us. Please know that your feedback is extremely valuable to us and we will share your comments with the team to ensure we improve our guest experience. We certainly hope to have another opportunity to showcase our excellent services and offerings on your next visit! Sincerely, Rafael Shah Director of Guest Services
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I had returned from overseas during this Covid-19 pandemic situation and was assigned to serve my 14 days quarantine in Intercontinental Robertson Quay Hotel. Upon arrival at the hotel, there were precise and careful procedures and measures in place to get us checked in smoothly in an orderly fashion with safe distancing. Staff were calm, highly professional and knowledgeable in the handling of the delicate situation. I had immediately felt safe and assured that I am in good hands.
While I was initially worried about the size of the room having being cooped inside for 14 days, I was pleasantly grateful to have a room that is bigger than studio with plenty space to do exercise and move around without feeling being constricted, and the room is very luxurious. I also had a great view with large glass window panels where I can see the Alkaff Bridge and the Singapore Eye.
Service was impeccable with precise measures in place to ensure everyone’s safety including the staff. Meals, linens, laundry, trash and miscellaneous requests for fresh toiletries and amenities were all taken care of daily according to specific timings and they were placed outside our room. There were also unlimited free access to over 7,000 newspapers and magazines. TV channels were also a good variety and is easily connected via Chromecast to my own devices, ipad and phone.
Hotel staff reception service has been exemplary, as they call everyday to check in on our well-being and make sure we are comfortable with our stay. While 14 days is quite a long period of stay inside a room, hotel staff were very thoughtful to come up with games and activities to keep us entertained throughout our stay. For example, there were movie night, exercise videos, towel challenge, crossword puzzle and etc. It was fun participating in these activities prepared by the staff and I was extremely grateful for their thoughtfulness and professionalism. In addition, hotel staff make sure to spray disinfectant everyday along the whole corridor for the safety of us and their staff. This makes me feel very safe, clean and assured.
It takes a lot for a team like the ones in IHG Robertson quay to me feel like I am on a STAYCATION rather than quarantine.
I am still serving my 14 days but I am already in awe and all praises for the IHG team RQ for their attention, delicate and thoughtful service, as well as their professionalism in making my quarantine stay such a pleasant, safe and assured staycation.
I would definitely highly recommend anyone to stay at IHG Robertson quay for their impeccable, luxurious and professional service. Thank you Krishan, Priya, Tong and the rest of the IHQ RQ team.
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Date of stay: April 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinentalRQ, Director of Guest Services at InterContinental Singapore Robertson Quay
Responded 22 Apr 2020
Dear Rachelle H, Thank you for sharing this wonderful review! Guest experience is of utmost importance to us and we are deeply committed towards making your stay as comfortable as possible. Reading such glowing reviews from satisfied guests such as yourself makes it all worthwhile for us! Your kind words are definitely appreciated and your feedback has been shared with the team. We are cheering for you, take care and stay safe! Sincerely, Rafael Shah Director of Guest Services
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It is a beautiful hotel next to Singapore river with impeccable service, situated in neighborhood with a lot of nice restaurants and bars. We were welcome with great scent and smile all the time. Ms. JY the duty manager greeted us upon check in, a lovely young lady that answers all our inquiries and accommodate our needs during the stay. A big shout out to the room attendant(Jin Shuai) that service our room, such a polite person and very attentive to detail. Breakfast was great and we spent most of our evenings in the lounge, well trained and friendly staff everywhere we go. We really enjoyed our 4 nights being absolutely spoiled by this property. Love the experience and we would definitely come back again!
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinentalRQ, Director of Guest Services at InterContinental Singapore Robertson Quay
Responded 5 Jan 2020
Dear Guest, Thank you for sharing this wonderful review! The team is pleased to learn you have had an enjoyable time at InterContinental Singapore Robertson Quay, and I am delighted to read that your interactions with the team was a pleasant one. It would be our pleasure to host you at InterContinental Singapore Robertson Quay again! Sincerely, Rafael Shah Director of Guest Services
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t was our first time staying at the Intercontinental Robertson Quay. The hotel is in an excellent location, just a few minutes walk from Clarke Quay and Boat Quay, and about 20mins walk from the central business district Raffles Place.
The rooms are quite small and tight - other hotels at a similar price bracket have larger rooms. However, they are modern, clean and perfectly functional.. The beds are very comfortable and the wifi is stable and high speed throughout the hotel.
Breakfast is hit and miss. Due to Covid, there is no buffet and everything is table service / to order. This has its pros and cons. You can order anything on the menu (customisable) and they will endeavour to make any bespoke requests. However, at busy times, the service cannot keep up with demand. On one day we had to wait over 45 minutes just to get a cup of tea, and another 10 minutes before our "main" breakfast order arrived.
One of the hotel highlights is the Club Intercontinental lounge. Here, they will spare no expense at keeping you happy - morning breakfast, afternoon tea, evening cocktails and canapes, the facilities are great and service is outstanding. Special thanks to JY, Thines, Pauline, Nikki and Ashley for their incredible hospitality.
The hotel concierge service as well is a highlight - Ganapathy is an excellent asset to the team and will go the extra mile to help you.
Overall, a great hotel and experience. With some fine tuning and some extra resource at breakfast, it has the potential to be an outstanding hotel.
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Date of stay: April 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Singapore Robertson Quay, Marketing at InterContinental Singapore Robertson Quay
Responded 21 Apr 2022
Dear krinandshruts, Thank you for sharing this review with us on TripAdvisor. I am delighted to read your compliments regarding our colleagues at the Club InterContinental Lounge and Concierge team. Your kind remarks have been shared with the team, thank you so much for this. Please accept our apologies for the delay you experienced during breakfast. To ensure this incident does not recur, we will review our processes to plan for a swifter and smoother breakfast experience. Being located at the lifestyle destination of Robertson Quay, our rooms are definitely more intimate in size. I regret to hear that our new product has not lived up to your expectations, but we always strive to ensure that the InterContinental levels of service and hospitality remain. Your feedback is invaluable to us and I hope you will continue to choose the InterContinental brand for your future travel needs and we hope to see you at our hotel again. Sincerely, Rafael Shah Rooms Division Manager
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Booked a 1 night staycay over the weekend and enjoyed our stay thoroughly at this hotel. Very relaxing yet comfortable stay experience. We booked a club room and the room was a decent size with great amenities and comfortable bed.
The lounge staff were great and in particularly the service by Thines was exemplarily. A very hardworking and genuine individual who ensured we were well taken care of. Attention to detail was immaculate, without even asking he remembered and served our favourite drink (gin&tonic) while we were lounging by the pool side.
Hope his efforts are recognised by the management and we wish him and the team all the very best. Will not hesitate to come back. Mr & Mrs Fernando Room 833
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinentalRQ, Director of Guest Services at InterContinental Singapore Robertson Quay
Responded 17 Feb 2020
Dear Mr. and Mrs. Fernando, Thank you so much for sharing this wonderful review! I am delighted to learn that you have had a great Club InterContinental experience, and your encounters with the team has been a positive one. Your kind words, particularly for Thines, have also been shared with the team, thank you so much for this. It would be our pleasure to welcome you back again! Warmest regards, Rafael Shah Director of Guest Services
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Concierge was very helpful and professional, and provided excellent recommendations with regards to food and sights in Singapore. We were always welcomed by a friendly face. The concierge were eager to give us ideas as to where to eat and what to do. In particular, Rozaiman gave us fantastic dinner recommendations and went above and beyond to make our trip memorable. We opted for the breakfast option at Marcello, and it was very convenient and we consistently received excellent service from all the staff.
The location of this hotel is wonderful as it is quite close to restaurants along Robertson Quay and Clarke Quay, and is close walking distance to some charming coffee shops.
The hotel itself is beautiful, and I would definitely recommend staying here if you’re planning a trip to Singapore!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinentalRQ, Director of Guest Services at InterContinental Singapore Robertson Quay
Responded 9 Jan 2020
Dear Jennajessa, Thank you for sharing this wonderful review! It was our pleasure to host you at InterContinental Singapore Robertson Quay and I am delighted to learn that you have had a great stay experience with us. Your kind words are definitely appreciated and your feedback has been shared with the team. We very much appreciate your recommendation - your positive stay experience is something we take great pride in. We certainly hope to have another opportunity to showcase our excellent services and offerings on your next visit! Sincerely, Rafael Shah Director of Guest Services
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I spent the night before my flight back to San Francisco at the Intercontinental Robertson Quay. The staff from the doorman to the front desk attendant were super pleasant and accommodating for a guest arriving at 1AM. The doorman escorted me all the way up to the front desk on the 4th floor. Then the front desk attendant greeted me and thanked me for having visited Singapore all while recognizing my Ambassador status and room preferences. I was given information on the hotel and most importantly on breakfast for later that morning knowing that I would be hungry as I missed dinner. I got up stairs and took a super relaxing shower under the massive rain shower shower head and slept so well in the super comfortable bed after making a hot cup of green tea. The next day I enjoy WONDERFUL meal at the restaurant on the first floor and had a speedy checkout by a super friendly front desk attendant that took the time to review my bill making sure all credits and prepayments I had made were applied. I wish I had of had a few more days at this great hotel.
Note however that the rooms are small. Sort of like in a Tokyo hotel. Which was OK for me because I was alone, but if you are with someone... the bath and bedroom is essentially one room with some well positioned sliders to section things off.
I didn’t take many photos, but I did post a video of the room to Instagram - crecasens4
Hope this helps!
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinentalRQ, Director of Guest Services at InterContinental Singapore Robertson Quay
Responded 23 Feb 2020
Dear chrishJ5548KD, Thank you for sharing your experience with us! It was our pleasure to host you at InterContinental Singapore Robertson Quay and I am delighted to learn that you have had a great stay and dining experience with us. Your kind words are definitely appreciated and your feedback has been shared with the team. We certainly hope to have another opportunity to showcase our excellent services and offerings on your next visit! Sincerely, Rafael Shah Director of Guest Services
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Of the two InterContinental hotels in Singapore, this is the smaller, younger, more stylish, more personable sibling (compared to its bigger and more corporate-focused brother at Bugis). There is a lot to love about the hotel, starting with its gem of a location at Robertson Quay, which itself is a charming oasis in the heart of the city. Lush greenery, plentiful sunlight, a gentle meandering river, and an abundance of very high quality restaurants and waterholes surround the hotel. These come together to create an interesting resort environment that few hotels in Singapore can boast of having. Pair that with sumptuous rooms and top-notch intimate service, and this hotel has the potential of providing you your best staycation/holiday experience yet.
There are however a few things to include in your stay in order to make it so. First, because the rooms are generally pretty compact (25-30sqm for the basic rooms), we strongly urge you to go for a junior suite at the minimum. These rooms are beautifully designed in particular, and the big boost in living space with the great views will really transform your experience and ensure it is the highlight of your stay. Going for a suite also ensures you gain access to the Club InterContinental, which is the second thing to have in your package. Think of it as an oasis within an oasis, where really friendly staff greet you by name and tend to you with daily doses of exotic teas, wines, and tea snacks/ canapes. The earlier reviews have all raved about how they enjoyed Bala and his team at the Club. You certainly will too.
So there you have it – the recipe for enjoying your stay to the fullest. Go for these options, and let the amenities of Robertson Quay take care of the rest.
PS: Thank you Bala and Shi Li for taking care of us so well. We look forward to returning at the next opportunity 😊
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip:Splurge for a suite. It is well worth it for this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Singapore Robertson Quay, Marketing at InterContinental Singapore Robertson Quay
Responded 10 Jan 2022
Dear 720ricc, Thank you for taking your time to write this generous review of us. We are delighted that you have enjoyed the personalised and engaging service that we are committed to deliver. We definitely agree that Robertson Quay is a great location with plenty of dining options and I am glad to learn you have enjoyed your time in the neighbourhood. We certainly hope to have another opportunity to showcase our services and offerings on your next visit. Stay Safe, Rafael Shah Rooms Division Manager
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Seems not possible to add club level while you book by points. I don't recommend you book this hotel by points which really not worthy, it is the worst InterContinental hotel in the whole world, hotel staff does not respect guest at all, sure if you book by points you will get the worst room in the worst InterContinental since you didn't pay money for your stay there. Very narrow room, poor serivce, even traffic is not easy to reach there by any method since quite weird location.
There is complimetary parking. You can approach the front desk to get the ticket.
You need the ticket to exit the carpark. As long as you are going out only once on each day, it should be fine.
There are more places to choose from in the Singapore area.
PRICE RANGE
RM 1,192 - RM 1,475 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Gallery
LOCATION
SingaporeSingaporeRobertson Quay / The Quays / Central Area/City Area / Singapore River/Riverside
NUMBER OF ROOMS
225
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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