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Crowne Plaza Santiago

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#41 of 194 Hotels in Santiago
Certificate of Excellence
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Crowne Plaza Santiago
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1,023 Reviews from our TripAdvisor Community

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Showing 389: English reviews
Los Angeles, California
Reviewed 2 weeks ago via mobile

This is my go to hotel when need to stay in the downtown area of Santiago and the service is generally good. Like the fact that hotel is within walking distance to Mercado and Plaza das Armas. You cannot, however, not notice that the hotel has seen its better days. Considering the room rates they charge this is not acceptable....

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Helpful?
Thank LoyaltyLobby
Alejandra S, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you very much for staying with us and for your honesty and candid observations. Your opinion is very important to us, as it helps us to identify areas in need of improvement. I regret that the hotel was not to your liking and the problems you had with WIFI, please accept our apologies for all the inconveniences....

Uxbridge, England, United Kingdom
Reviewed 2 weeks ago via mobile

Between us, my wife and I have notched up more than 900 nights in IHG hotels for both business and pleasure, and we can say with certainty that our experience in Santiago's Crowne Plaza topped them all. The staff are extremely well trained and all seemed very keen on making our stay as special as possible. On arrival in reception,...

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Helpful?
Thank Dom B
Alejandra S, Public Relations Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for taking your time on writting your feedback concerning our hotel. We are thrilled to know that you and your wife really had a good time with us at Crowne Plaza Santiago. It´s truly appreciated when a guest recognizes our facilities, staff' and service and takes the time to say thank you, we are always pleased...

Chelmsford, United Kingdom
Reviewed 2 weeks ago

Allocated hotel by cruise organiser. BIG crush on arrival because of passenger numbers. I escaped to the Bar where the service and English was very good. When luggage arrived by separate transport I collected my room key and from 16th floor had lovely view of the Madonna on the Hill. Large, well-furnished, carpeted room with good lighting but poor air...

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Helpful?
Thank 47JAKMAK
Reviewed 3 weeks ago via mobile

I booked this hotel because Crowne Plaza is a well known chain. However, I was disappointed with the service but also the organisation of the staff... The only positive point was the outdoor pool with the jaccuzzi.

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Helpful?
Thank Isabelle S
Alejandra S, Public Relations Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: We appreciate your feedback about our hotel and we apologize for this dissapointing experience you faced during your stay, as that is not up to our normal standard. We are sharing this with the team, in order to review our procedures for making the necessary changes, to improve our standards of service Thank you for bringing this to...

London, United Kingdom
Reviewed 3 weeks ago

All Crowne Plaza Hotels are the same. This one in Santiago could be an exact replica of the one on Broadway in New York City...well, at least, you know what to expect. I think that they are a much better chain than the Hiltons. We had a terrific room and a very good breakfast, so I am not complaining...just stating...

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Helpful?
Thank Peter T
Alejandra S, Public Relations Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for staying in our hotel. We appreciate your time to give us your impressions about your experience. These are very important to us, in order to improve our standards and services. Thank you again for your valuable feedback and It will be a pleasure to receive you in the near future. Kind Regards.,

Australia
Reviewed 3 weeks ago

Crown Plaza has provided me with all the necessities a traveller would need. The room was spacious, the beds were large and comfortable, there were four types of pillows to choose from and various toiletries is the bathroom (shampoo, conditioner, body lotion, shower cap, body soap, facial soap, body lotion and shoe polisher). You can even ask for additional amenities...

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Helpful?
Thank ThuyLoi
Alejandra S, Public Relations Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you choosing Crowne Plaza Santiago and for sharing your impression about your visit to our hotel. We are delighted that your stay was pleasant. All our rooms are perfectly prepared to offer a confortable experience and good rest to our guests. Thank you for bringing up to my attention your observations. We really hope you come back...

Houston, Texas
Reviewed 1 November 2016

We stayed at this hotel for 4 nights during our Chile vacation. The hotel greeted us warmly upon arrival, and while the staff's English was not perfect, it was far superior to my Spanish, so we didn't have any trouble with the language barriers that some others have mentioned. Our room was clean and comfortable with adequate space for luggage...

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Helpful?
Thank JH1027
Alejandra S, Public Relations Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for choosing us for your stay in Santiago and for the feedback you have posted. It is always great to have a good feedback from our clients and hear that they enjoyed our facilities, location and services. Your comments about the breakfast have been received and we are taking action in this matter, I sincerely thank...

Buderim, Australia
Reviewed 1 November 2016

The location is excellent. The staff helped us by speaking passable English, to supplement my terrible Spanish, the food was good and the concierge service very helpful. Would go there again, and recommend it to others

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Helpful?
Thank Brian290440
Alejandra S, Public Relations Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for posting a review about your experience at Crowne Plaza Santiago. We are pleased that you enjoyed our hotel and facilities We certainly feel very satisfied when we are able to exceed our guest’s expectations. Thank you for recommending us and we really hope you come back to our property in a near future.

Reviewed 20 October 2016 via mobile

Reserved two adjoining rooms here, and stayed with my family for the inauguration activities of the opening of the beautiful Baha'i House of Worship in Peñalolen. Rooms in the hotel are normal as expected --- very clean, size is good, bathroom ok --- nothing extraordinary. Staff are very friendly and helpful. As an IHG Spire member, I had access to...

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Helpful?
Thank Zarrin R
Alejandra S, Public Relations Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for taking your time on writting your feedback concerning our hotel. We are thrilled to know that you and your family really had a good and memorable time with us at Crowne Plaza Santiago. It´s truly appreciated when a guest recognizes our staff' and service and takes the time to say thank you, so we will...

Sydney, Australia
Reviewed 18 October 2016 via mobile

Irene and I are off on a 47 day trip of South America and Santiago is our first stop on a private tour. Organised by Inca Tours we are met off every plane, escorted to hotels, private tours and taken back to airports for departure. This is a first for us and Santiago is our first call. Arrived really buggered...

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Helpful?
Thank JH1940
Alejandra S, Public Relations Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for your valuable review, we much appreciate it. It’s regrettable that you didn´t have a good experience in the Restaurant during your stay. Please accept our apologies and rest assure that we have been reviewing your observations and taking action on them with our Chef and his team, in order to improve and keep our high...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Crowne Plaza Santiago Hotel is ideally located in midtown Santiago at the entrance to Providencia and the principal stree area, the business and cultural center of the city. Our rooms offer spectacular views of the city and the Andean Mountain Range. Rooms are equipped with high speed internet dataports upon request, WI-FI, two-line telephone, coffee-maker, iron and ironing board. Only minutes away from the Downtown area we are ideally located close to shopping and business, government offices, very close to the Presidential Palace 'La Moneda'. Two blocks away from the Metro Station and Santiago's best tourist areas. Come visit us, at the Crowne Plaza Santiago Hotel and enjoy our five star service, whether on business or leisure, we will make your stay an unforgettable one. Bienvenidos a su casa en el Crowne Plaza Santiago. ... more   less 

Additional Information about Crowne Plaza Santiago

Address: Avenida Libertador Bernardo o'Higgins 136, Santiago 8331030, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: RM474 - RM984 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Santiago 4*
Number of rooms: 293
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Expedia, Agoda, Priceline, Travelocity and Booking.com so you can book your Crowne Plaza Santiago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Santiago Crowne Plaza
Hotel Style:
#13 Spa Hotel in Santiago
#23 Family Hotel in Santiago
#23 Luxury Hotel in Santiago
#26 Romantic Hotel in Santiago
#30 Business Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Santiago staff and other travellers.
18 questions
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2 days ago

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Questions? Get answers from Crowne Plaza Santiago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor preferable”
 of 5 bubbles 47JAKMAK, 19 Nov 2016 | Read review
“Try to get a room with a view of the Andes. On a clear day the view is spectacular!”
 of 5 bubbles JH1027, 1 Nov 2016 | Read review
“Informal dining is good and half the formal dining room price.”
 of 5 bubbles Brian290440, 31 Oct 2016 | Read review
“We like the view to the mountains, was very scenic”
 of 5 bubbles Steve-JL.a., 17 Oct 2016 | Read review
“Get an east-facing room.”
 of 5 bubbles rickl566, 6 Aug 2016 | Read review
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