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Crowne Plaza Santiago

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#42 of 197 Hotels in Santiago
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Crowne Plaza Santiago
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1,081 Reviews from our TripAdvisor Community

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Showing 411: English reviews
Wales, United Kingdom
Reviewed 3 weeks ago

The hotel is in a good location. We arrived several hours before the designated check in time of 3:00pm however the gentleman on reception was extremely helpful and advised us that if we were happy to accept a twin queen bed room he could check us in straightaway. Our standard room was very spacious, the beds were comfortable and the...

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Helpful?
Thank Elizabeth T
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for taking the time to share your valuable feedback about Crowne Plaza Santiago. It is a pleasure to hear that your experience with us was great. Rest assured that we will continue working hard in order improve our service and to exceed our guest’s expectations. We would be delighted to receive you again. Sincerely., Ferney Garcia...

Calgary, Canada
Reviewed 3 weeks ago

Be careful when ordering taxi through hotel lobby. They have some kind of deal with taxi drivers. It will cost you double what to pay as per meter. There is no problem catch the taxi if you walk 20 meters from hotel.

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Helpful?
Thank Calgary_CanadaCowboy
IHGService, Guest Relations Manager at Crowne Plaza Santiago, responded to this review

Hi Calgary_CanadaCowboy, Thank you for leaving feedback about the Crowne Plaza Santiago, Chile. I feel concerned that you encountered an issue with the taxi service. It is our goal to meet your expectations as a guest and I have sent you a private message to get more details about the incident. Despite this mishap, I hope that there will be...

Munich, Germany
Reviewed 4 weeks ago

This hotel is located close to Cerro San Chistobal and Cerro Santa Lucia. From both hills you have a fantastic view over the city. The metro station Baquedano is only five minutes away. The staff at the front desk and in the restaurant is very helful. The rooms are very nice and the view over the city from a higher...

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Helpful?
1Thank Joerg M
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: We truly appreciate your review about Crowne Plaza Santiago. We are pleased to read that you enjoyed our location and breakfast and you liked that our staff is very helpful. They will be pleased to read your comments and know that you appreciate their job, everyday, all of us are committed to creating Great Hotels Guests Love. I...

Perth, Australia
Reviewed 17 January 2017

The Crowne Plaza may be a little old but this in no way detracts from its attractiveness. Rooms are roomy, well appointed and clean. Staff are excellent with attentive and helpful service. Meals are good. Prices are reasonable. In general a good place tostay.

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Helpful?
Thank Willysailor
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for choosing our hotel and for sharing your comments. We very much appreciate you took the time to give us your good impression about our hotel and it is motivator for our team to know that you had a good stay and you very much enjoyed our facilities, food and helpful service of our staff. We...

Reviewed 15 January 2017

My husband and I stayed 3 nights at this hotel and enjoyed it. Here are what we liked about the hotel: - Friendly and helpful staff including the bell boys. We asked for help at the front desk and with the concierge and every time they were attentive, friendly, and helpful. - The hotel is at a convenient location, especially...

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Helpful?
Thank Rulian F
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: We are happy to know that you had a good and comfortable stay with us . Our location is one of the best in town, surrounded by numerous cultural options that you can easily go walking, and our reception and concierges always have the best tips on how to enjoy our city and they are always looking for...

Flinders, Australia
Reviewed 14 January 2017 via mobile

Although the rooms are a bit dated, they were comfortable and well appointed. The hotel is well positioned in the center. Breakfast was of good quality and staff in all the department's were friendly and helpful.

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Helpful?
Thank sebway26
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: We truly appreciate your review about your exprience at Crowne Plaza Santiago. We are pleased to read that you had a comfortable stay and a good rest at our hotel. I really hope you come back to enjoy our service and facilities. King regards,

Laguna Beach, California
Reviewed 14 January 2017

This hotel caters largely to business travelers, but during the summer/new year holiday also a lot of Chilean families. We stayed for a week for a conference. Our rate included breakfast, which offered a lot of high quality choices, and a wide time period (6 to 11 a.m.). It is worth booking a room that includes the Executive Club, which...

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Helpful?
Thank Jane H
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for taking your time on writting your feedback concerning our hotel. We are thrilled to know that you and your husband really had a good and comfortable time with us at Crowne Plaza Santiago. It´s truly appreciated when a guest recognizes our staff' and service and takes the time to say thank you, so we will...

North Ferriby, United Kingdom
Reviewed 5 January 2017 via mobile

This is a high quality hotel with very friendly and efficient staff. The restaurant prepared healthy meal options which were very good. We thoroughly enjoyed our five night stay. Unfortunately due to advance booking we had to move hotels to the Plaza San Francisco for our next two nights and it was no where near as good.

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Helpful?
Thank robbo2701
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: We are happy to know that you had a good stay with us. Our location is one of the best in town, surrounded cultural options that you can easily go walking, and our Restaurant offers the highest gastronomy of the City. Thank you for staying with us and We hope to welcome you again on your future visit...

Pittsburgh, Pennsylvania
Reviewed 3 January 2017

The Crowne Plaza Alameda is located within walking distance of many great restaurants, parks, museums and the subway. Book a private transfer at the airport for the best value. The rooms are clean and roomy enough for 3 adults. Price per night was reasonable. The front desk staff was very helpful with restaurant recommendations and directions. All staff members with...

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Helpful?
Thank RazzakMemon
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you very much for your valuable feedback. We certainly feel very satisfied when we are able to exceed our guest’s expectations as it is our aim to provide a personalized and quality service to our distinguish guests. It will be a big pleasure for our team to have you back with us in the near future. Sincerely.,

Reviewed 26 December 2016 via mobile

I spent almost a week at Christmas and was pretty disappointed with the service. The housekeeper did not wash the cups, exchange the linen, nor cleaned the bathroom during the holiday. We could not leave bottles of water on the nightstand that the housekeeper threw it away, even though there was still water inside. There was no one in the...

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Helpful?
Thank Ju A
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for your comments, we much appreciate it. It’s regrettable that you have had a very bad experience at our hotel. Please accept our sincere apologies. We have seen your observations and I am very concern about it, so we are taking action on them, in order to improve our service standards. I hope you come back...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Crowne Plaza Santiago Hotel is ideally located in midtown Santiago at the entrance to Providencia and the principal stree area, the business and cultural center of the city. Our rooms offer spectacular views of the city and the Andean Mountain Range. Rooms are equipped with high speed internet dataports upon request, WI-FI, two-line telephone, coffee-maker, iron and ironing board. Only minutes away from the Downtown area we are ideally located close to shopping and business, government offices, very close to the Presidential Palace 'La Moneda'. Two blocks away from the Metro Station and Santiago's best tourist areas. Come visit us, at the Crowne Plaza Santiago Hotel and enjoy our five star service, whether on business or leisure, we will make your stay an unforgettable one. Bienvenidos a su casa en el Crowne Plaza Santiago. ... more   less 

Additional Information about Crowne Plaza Santiago

Address: Avenida Libertador Bernardo o'Higgins 136, Santiago 8331030, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: RM419 - RM776 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Santiago 4*
Number of rooms: 293
Reservation Options:
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Also Known As:
Santiago Crowne Plaza
Hotel Style:
#13 Spa Hotel in Santiago
#23 Family Hotel in Santiago
#24 Luxury Hotel in Santiago
#26 Romantic Hotel in Santiago
#30 Business Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Santiago staff and other travellers.
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Questions? Get answers from Crowne Plaza Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“In good weather, upper floors have nice views of the surrounding Andes.”
 of 5 bubbles mrancer, 19 Feb 2017 | Read review
“a high floor is an adventeg”
 of 5 bubbles haimon, 15 Feb 2017 | Read review
“There was absolutely no street noise on the upper floors of the hotel, no matter which direction you were facing.”
 of 5 bubbles DavidM697, 15 Feb 2017 | Read review
“Higher floors have better views”
 of 5 bubbles HMSSantaMaria, 11 Feb 2017 | Read review
“Higher level rooms have less street noise and better views. Ask for an east facing room to see the Andres.”
 of 5 bubbles W7703HQjaneh, 13 Jan 2017 | Read review
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