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InterContinental Santiago

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InterContinental Santiago
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156 Reviews from our TripAdvisor Community

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Showing 67: English reviews
Reviewed yesterday NEW

location was located in the heart of financial district so the neighborhood was very safe and upscale. next to the metro station, 10 minutes by walking. Rooftop pool and sauna was fabulous. room was modern and well-appointed

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Thank bachelor8
Reviewed 6 days ago NEWvia mobile

Works in progress until late Feb 2017. Tons of dust. Awfull experience. Facilities closed and only a poor restaurant opened. Asphma patients please take all medecins with you. Hotel did not inform in advance.

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Thank Alejandro L
colorado
Reviewed 3 weeks ago

I was surprised by the rooms we were given. They were old. We checked in Christmas Eve thinking we would have a nice updated room which is shown on the InterContinental web-site. Not so. We were checked into older rooms. If I had known that, I would have booked elsewhere. After all it was Christmas Eve, a special night, and...

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1Thank louisbColorado
Andrea R, Director of Operation at InterContinental Santiago, responded to this review

Dear Luis, On behalf of InterContinental Santiago, we are sincerely sorry to hear that your experience at our hotel was compromised by the issues listed above. We would like to thank you for taking the time to share this meaningful feedback, as this will allow us to improve your future experience. It would be truly an honor to have you...

New York City, New York
Reviewed 17 December 2016

Was sent to the new building, the Club towers, with an Executive room (thanks for the upgrade!) the room was very serviceable, everything worked, but a bit small and a lot dark. The building is not terribly charming, very new, with a 'green wall' up most of the side. The 'green wall' was a huge surprise to me the next...

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Helpful?
Thank Robert H
Andrea R, Hotel Staff at InterContinental Santiago, responded to this review

Dear Robert, We would like to thank you for taking the time to share your experiences through this platform. At InterContental, our main goal is to contribute to the overall experience of our guests by providing excellent service and faculties. We are delighted to hear that your experience in our newest executive tower was fully satisfactory, and that you had...

Charlotte, North Carolina
Reviewed 16 December 2016

My clients chose the Intercontinental and despite not being thrilled, after four days I was won over by the friendly staff. My room was large and well appointed. The gym is very limited which may prevent me from staying again. It should be updated. The wireless was great. The food was very good. There are many good restaurants a very...

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Helpful?
Thank lithiumsan
Andrea R, Director of Operations at InterContinental Santiago, responded to this review

Dear guest, We would like to thank you for taking the time to share your experience at InterContinental Santiago through this platform. We are delighted to hear that your experience was satisfactory and that our friendly staff was able to contribute in making your stay a pleasant one. We are sorry to hear that our gym facilities did not meet...

Greater Johannesburg, South Africa
Reviewed 13 December 2016

Stay at Intercontinental Santiago so many times. Great location and staff are wonderful. Friendly & helpful . I would like to thanks to concierge Juan Jose Duarte. He is the best!!! Friendly& helpful.

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Helpful?
Thank chieo2501
Andrea R, Director of Operations at InterContinental Santiago, responded to this review

Dear guest, We are delighted to hear that our location and service contributed in making your experience at InterContinental pleasant and satisfactory. We would be honoured to have you stay with us during your next visit to Santiago. Best Wishes, Andrea Ramírez Vera Director of Operations

Oakham, United Kingdom
Reviewed 11 December 2016 via mobile

Well it's certainly in the running for the worst intercontinental hotel in the world award. It's a shame because the staff are everything you would expect, very helpful, courteous and friendly. What a shame they are let down by such poor facilities. I stayed here a few years ago, in the new tower soon after it opened and apart from...

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1Thank Kenny G
Andrea R, Director of Operations at InterContinental Santiago, responded to this review

Dear Kenny, Thank you for taking the time to share this feedback through TripAdvisor. We are sorry to hear that your experience was compromised by the issues listed above. At InterContinental we are constantly working towards providing a fully satisfactory experience to our guest. We will make sure to share your concerns with the corresponding department, so that these issues...

London, United Kingdom
Reviewed 7 December 2016

I spent seven nights at the InterContinental Santiago. Overall, the hotel is OK. At best, it's a 4-star hotel (definitely not 5-stars), but it's showing signs of ageing and needs a proper refurbishing (even in the "newer" club tower). The good points: - I stayed in the club tower and without a doubt the best part of the stay was...

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1Thank Paradectral A
Andrea R, Director of Operations at InterContinental Santiago, responded to this review

Dear guest, Thank you for taking the time to share your experiences and feedback through this platform. At InterContinental we are constantly striving to provide our guests with a true InterContinental Experience. As a result, we have made sure to share your comments with the corresponding departments, so that we can improve in every aspect. Nonetheless, we are glad to...

Prague, Czech Republic
Reviewed 5 December 2016

For a weekend stay, this place can be of great value if one of their weekend rates can be had, it may actually turn out cheaper than the nearby HI Express. So far so good, yet once inside, the minuses start to appear. First, to get to your elevator (there are different elevators for different ranges of rooms), you need...

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Helpful?
Thank Martinzz
Andrea R, Director of Operations at InterContinental Santiago, responded to this review

Dear Guest, We truly regret any inconveniences that you might have experienced during your stay. At InterContinental, we are constantly striving to provide our guests with memorable experiences, which is why your comments will allow us to improve and work towards our goal. Having said that, we have carefully noted the issues listed in your comment, and we will make...

Calgary, Canada
Reviewed 3 December 2016

I stayed here for two nights during my connection from Easter Island back to Canada. Arrived late at night at SCL and took a shared shuttle company from the airport to the hotel. Got to the hotel but was at the wrong tower. Had to walk over to another tower. Seemed odd that I couldn't just checkin at the first...

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Helpful?
Thank griffinpaul
Andrea R, Director of Operations at InterContinental Santiago, responded to this review

Dear Paul, We appreciate the time you have taken to share your experience, and write such meaningful feedback. We are sorry to hear that your experience was compromised by the issues listed above, which is why we will make sure to share your comments with the corresponding department. Nonetheless, we are delighted to hear that our facilities met your expectations,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
FASHIONABLE ELEGANCE IN PRESTIGIOUS EL GOLF The new financial district is a fitting locale for InterContinental Santiago, one of the city's most elegant hotels. Upscale shops and restaurants share the neighborhood, and top attractions such as San Cristobal Hill, Plaza de Armas and La Moneda Presidential Palace are nearby. You can be skiing in under an hour or sailing the ocean in less than two. ... more   less 

Additional Information about InterContinental Santiago

Address: Avenida Vitacura 2885 | Las Condes, Santiago 7550024, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: RM521 - RM1,126 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Santiago 4.5*
Number of rooms: 377
Reservation Options:
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Also Known As:
Intercontinental Santiago Hotel Santiago
Hotel Style:
#33 Luxury Hotel in Santiago
#34 Romantic Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Santiago staff and other travellers.
6 questions
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Questions? Get answers from InterContinental Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I asked for a high floor and had a wonderful view of the city.”
 of 5 bubbles cincitime, 29 Nov 2016 | Read review
“"green" tower end rooms have lovely views and are on the side of the exec lounge.”
 of 5 bubbles MarrUni, 14 Oct 2016 | Read review
“Avoid room 1237 if you want a bath or hot water”
 of 5 bubbles mjp1955, 25 Sep 2016 | Read review
“Executive suite 918”
 of 5 bubbles oscarm951, 16 Sep 2016 | Read review
“Try to stay in the new tower, it is very nice, and the lounge is great for breakfast ”
 of 5 bubbles mattgM8669UU, 26 Aug 2016 | Read review
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