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Santiago Marriott Hotel

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#19 of 194 Hotels in Santiago
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1,239 Reviews from our TripAdvisor Community

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Showing 559: English reviews
Denver, Colorado
Reviewed yesterday NEW

I spent a week in the hotel and felt welcomed and 'served' from the moment I walked into the hotel. All the staff from the young man shining the elevators, the concierge desk, the executive lounge -- everyone was welcoming, gracious and went out of their way to make sure my stay was a good one. I appreciated that they...

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Helpful?
Thank dnickla
Evergreen, Colorado
Reviewed 5 days ago NEW

I have stayed at the Santiago Marriott on every trip to Chile and without exception the stay has always been outstanding. What stands it apart is truly the staff. It begins with the doormen all the way up to the break room. Every single person is very helpful. If you are up in the concierge lounge you will be greeted...

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Helpful?
Thank Jeff P
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Jeff, We are grateful that you have been staying at our property on every trip to Chile. Thank you for choosing Santiago Marriott hotel and for pointing out how our staff stands apart. Lizet, Thomas, Diego, Jorge, Hans and the rest of the team will be very pleased to read that they provided excellent customer service to you while...

Sao Paulo, SP
Reviewed 1 week ago via mobile

Was one night only, but a very pleasure staying. They have a good internet speed (RJ45 plug avaliable) and they are close to a big mall. The breakfast are rich with a large variety of breads and croissant.

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Helpful?
Thank Marcos C
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Marcos, We are pleased to know that staying at Santiago Marriott Hotel was a pleasure for you . We appreciate you taking the time to share your comments on Tripadvisor. We hope you visit us again in the near future. Kind regards, Victor Parada General Manager

Escazu, Costa Rica
Reviewed 1 week ago

I have to admit that this is a good hotel with great standards. But the experience I had today was bad enough to avoid coming back. The personnel put the blame on me and the manager was elusive. Never Again.

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Helpful?
Thank LordLuis
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Luis, Thank you for sharing your feedback with us. We strive to provide great experiences to our guests and we much regret knowing that you left disappointed from our hotel. We hope to have another opportunity to regain your trust. Kind regards, Victor Parada General Manager

Singapore, Singapore
Reviewed 2 weeks ago

Good service - even the room service and conveniently located. Will definitely say there again. Did notice that a few reviews say this place needs a renovation. I guess that would help but overall the stay was good and I would definitely visit again

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Helpful?
Thank Raymon K
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Raymon, We are very happy that you appreciate the service provided by our staff and that you found our location convenient. Thank you for writing your review on Tripadvisor. We hope your travel plans bring you back to Santiago and we can be of service to you again. Kind regards, Victor Parada General Manager

Montreal, Canada
Reviewed 2 weeks ago

I have been staying at this hotel for many years, I am very disapointed how it is maintained. Many room have faucet leaking, air conditioning are noisy. it does level with a 5 stars hotel. The staff use to be very friendly, they have become more careless over the years, we can tell the management has change and it shows....

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Helpful?
Thank Montreal35457382
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Montreal35457382, Thank you for sharing your feedback, we value your comments and apologize for any inconveniences you experienced while in our care. We have shared your comments with our hotel's leadership team and will reinforce all the needed procedures to prevent similar events from happening again. We hope to have another chance to be of service to you. Kind...

Usingen, Germany
Reviewed 3 weeks ago via mobile

Came for business and stayed first time, as my usual favorite Ritz was full. Seems like a more modern Intercontinental to me: Huge, modern, impersonal lobby, spacious rooms but kind of poor attendance by staff. No early check in when I arrived 9am, so I had to pay the night before fully - at EUR 220 excluding breakfast not cheap....

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1Thank 2worldtravelers13
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear guest, We appreciate you taking the time to write your review on Tripadvisor. Your comments and observations are very valuable for us and they are an important tool for us to continue improving our hotel and services every day. We apologize for not meeting your expectations and hope to have another chance to be of service to you and...

Melbourne, Australia
Reviewed 30 October 2016 via mobile

I stayed here for over two weeks so I have a good overview of their operations. Rooms are fine, not new, but clean and relatively tidy. Breakfast is ok, buffet the same everyday. The food is a basic buffet but it doesn't get stocked up much. Plenty of staff around but they talk a lot together and sometimes forget they...

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Helpful?
Thank Oliver1389
Santiago_Marriott, Guest Relations Supervisor at Santiago Marriott Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us your experience at our hotel. Please accept our apologies for not meeting your expectations. The opinion from a valued guest as you is really important for us and your feedback will be shared with all staff in order to improve our services. If you have any other comment you...

Hickory, North Carolina
Reviewed 23 October 2016 via mobile

The bartender made an amazing mojito. Best I've ever had. Wonderful experience. The staff speaks very good English which was very helpful as my Spanish is poor. Would recommend to anyone staying at the hotel.

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Helpful?
Thank ameldorf
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear guest, Thank you for recommending Akun Lounge & Bar. We are pleased that you had a wonderful experience and appreciate you sharing your kind words about our staff. We hope to see you again soon. Kind regards, Victor P. General Manager

Princeton, New Jersey
Reviewed 18 October 2016

Nice, comfortable hotel. Beds a bit hard but overall nice. Great value for a luxury Marriott! Great view from the Club Lounge and daily cocktail hours/breakfast is a nice touch. Lobby is cold and service can be a bit slow, but overall OK

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Helpful?
Thank Lisa S
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Lisa, We are happy that you enjoyed your stay and the great views of the Andes from the upper floors of our property. Thank you for writing your review on Tripadvisor. We hope you visit us again on your next trip to Santiago. Kind regards, Victor P. General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Cafe Med
Cafe Med
Cuisines: Mediterranean
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Santiago Marriott Hotel

Address: Avenida Presidente Kennedy 5741, Santiago 6772208, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: RM670 - RM1,139 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Santiago Marriott Hotel 4.5*
Number of rooms: 280
Reservation Options:
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Also Known As:
Marriott Santiago
Santiago Marriott
Hotel Style:
#3 Business Hotel in Santiago
#9 Green Hotel in Santiago
#9 Family Hotel in Santiago
#13 Luxury Hotel in Santiago
#15 Romantic Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Santiago Marriott Hotel staff and other travellers.
11 questions
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Questions? Get answers from Santiago Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for view of Andes”
 of 5 bubbles lisasB3777TB, 18 Oct 2016 | Read review
“Request views of mountains, or you will be looking at another building b”
 of 5 bubbles 70phyllisk, 12 Oct 2016 | Read review
“Ask for rooms facing the Cordillera on any of the higher floors.”
  • Room 1103
  • Room 1103
 of 5 bubbles AACN, 30 Aug 2016 | Read review
“get a room with a view of the Andes”
 of 5 bubbles rk2244, 24 Aug 2016 | Read review
“Higher floors have less shakes during earthquakes”
 of 5 bubbles CASI1072, 3 Aug 2016 | Read review
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