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Santiago Marriott Hotel

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Traveller (632)
Room & Suite (261)
Dining (86)
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Overview
  • Excellent57%
  • Very good33%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“latin grill”(23 reviews)
“cafe med”(9 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from Santiago Marriott Hotel
Special Offer: Member Rates
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Offers from Santiago Marriott Hotel
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,525)
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671 results
Traveller rating
363
230
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22
6
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LanguageEnglish
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363
230
50
22
6
Show reviews that mention
All reviewsthe concierge loungelatin grillcafe medgreat hotelparque araucoshopping mallcorner roomchilliconference roomplatinum memberlobby barnice mallthe hotel is conveniently locatedbusiness travelerchilean winean upgradeandes mountains
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1 - 5 of 671 reviews
Reviewed 3 weeks ago

I stayed for 10 days in the Santiago Marriott. As a Platinum Member I got a nice upgrade to a Suite with an amazing view to the mountains. The hotel is not the newest anymore, but overall in good conditions. The Concierge lounge is first...More

Thank Thomas P
Response from Santiago_Marriott, General Manager at Santiago Marriott HotelResponded 3 weeks ago

Dear Thomas, Thank you for taking the time to share your experience on TripAdvisor. We value your loyalty to Marriott and we are very pleased that you enjoyed your stay and that your suite and the Executive Lounge were of your liking. We apologize for...More

Reviewed 4 weeks ago via mobile

Although the building that houses the hotel is quite the recognizable architectural feature in Santiago, it's services and amenities are quite underwhelming and average. The service matches the offering making the hotel a total disappointment.More

Thank D M
Response from Santiago_Marriott, Guest Relations Manager at Santiago Marriott HotelResponded 4 weeks ago

Dear Guest, Please accept our apologies for not meeting your expectations during your stay and for the inconveniences that you may have had in our hotel, every day we seek to improve our services and that a situation like these does not happen again. We...More

Reviewed 10 May 2018

'Brilliant' Staff! Fantastic location, Clean & comfortable rooms (as always) Love the Latin grill! Highly recommend the Santiago Marriott. A special 'Kudos' to a member of your Marriott team. Her name is Isabel who works at the Akun Lounge & Bar. I fly to Santiago...More

Thank Kenneth S
Response from Santiago_Marriott, General Manager at Santiago Marriott HotelResponded 11 May 2018

Dear Kenneth, Thank you for sharing your thoughts on TripAdvisor. We are delighted that you enjoy staying at our property. We will share your kind words with Isabel and she will be pleased to confirm that she delivered great customer service to you. We hope...More

Reviewed 8 May 2018 via mobile

To be fair,it all depends in which tower you stay but the rooms in the main one are dated,dirty and noisy! And we stsyed there twice only because of where it is situated. As most of the top chain hotels,there is always a wing,or tower...More

1  Thank Kittyli
Response from Santiago_Marriott, General Manager at Santiago Marriott HotelResponded 9 May 2018

Dear Kittyli, We regret knowing that your stay at our property did not live up to your expectations and apologize for any inconveniences you experienced while in our care. Thank you for sharing your feedback, your opinion is very important to us and the hotel...More

Reviewed 4 May 2018 via mobile

I was there for a business meeting. Attention was good, and the restaurant offered a good breakfast and meals. A few blocks away form a shopping center and 15 minutes walking from the nearest subway station. The sound isolation in the meeting rooms wasn’t good...More

Thank MauricioGonzalez
Response from Santiago_Marriott, General Manager at Santiago Marriott HotelResponded 7 May 2018

Dear Mauricio, We are pleased that the service provided by our staff, our restaurants and location were of you liking. Your feedback is very important and it helps us improve our services, thank you for taking the time to share it with us. We hope...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$153 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Santiago
#8 Family Hotel in Santiago
#9 Green Hotel in Santiago
#15 Romantic Hotel in Santiago
#18 Luxury Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$153 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Santiago
#8 Family Hotel in Santiago
#9 Green Hotel in Santiago
#15 Romantic Hotel in Santiago
#18 Luxury Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (632)
Room & Suite (261)
Dining (86)
Pool & Beach (16)
Business Centre & Event Rooms (19)
Family and Play Areas (8)
Questions & Answers
Ask a question
Michelle W
7 April 2017|
AnswerShow all 2 answers
Response from Lester M | Reviewed this property |
Yes they are very helpful
0
Votes
Peru201193
13 March 2017|
AnswerShow all 12 answers
Response from Daniel F | Reviewed this property |
I'd say allocate about 30-40 minutes max for the cab ride. There's a taxi service in the lobby across from the reception desk.
1
Vote
Sue J
6 January 2017|
AnswerShow all 6 answers
Response from BRETT A | Reviewed this property |
It is also in the Las Condes Vitacura area. There is a subway station about 5 blocks from the hotel
0
Votes
Room Tips
"ask for the Suite Room 2111"
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"Prefer the lower floors, less wait time for the lift. If this is your first visit most rooms have beautiful..."
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"Suites ending in 11 (eg 1411) have a fantastic panoramic city view."
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"Great views high up. The corner rooms are wonderful!"
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