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I stayed for 10 days in the Santiago Marriott. As a Platinum Member I got a nice upgrade to a Suite with an amazing view to the mountains. The hotel is not the newest anymore, but overall in good conditions. The Concierge lounge is first...More
Thank Thomas P
Response from Santiago_Marriott, General Manager at Santiago Marriott HotelResponded 3 weeks ago
Thank you for taking the time to share your experience on TripAdvisor. We value your loyalty to Marriott and we are very pleased that you enjoyed your stay and that your suite and the Executive Lounge were of your liking. We apologize for...More
Although the building that houses the hotel is quite the recognizable architectural feature in Santiago, it's services and amenities are quite underwhelming and average.
The service matches the offering making the hotel a total disappointment.More
Thank D M
Response from Santiago_Marriott, Guest Relations Manager at Santiago Marriott HotelResponded 4 weeks ago
Please accept our apologies for not meeting your expectations during your stay and for the inconveniences that you may have had in our hotel, every day we seek to improve our services and that a situation like these does not happen again. We...More
'Brilliant' Staff! Fantastic location, Clean & comfortable rooms (as always) Love the Latin grill! Highly recommend the Santiago Marriott. A special 'Kudos' to a member of your Marriott team. Her name is Isabel who works at the Akun Lounge & Bar. I fly to Santiago...More
Thank Kenneth S
Response from Santiago_Marriott, General Manager at Santiago Marriott HotelResponded 11 May 2018
Thank you for sharing your thoughts on TripAdvisor. We are delighted that you enjoy staying at our property. We will share your kind words with Isabel and she will be pleased to confirm that she delivered great customer service to you.
To be fair,it all depends in which tower you stay but the rooms in the main one are dated,dirty and noisy! And we stsyed there twice only because of where it is situated.
As most of the top chain hotels,there is always a wing,or tower...More
1 Thank Kittyli
Response from Santiago_Marriott, General Manager at Santiago Marriott HotelResponded 9 May 2018
We regret knowing that your stay at our property did not live up to your expectations and apologize for any inconveniences you experienced while in our care. Thank you for sharing your feedback, your opinion is very important to us and the hotel...More
I was there for a business meeting. Attention was good, and the restaurant offered a good breakfast and meals. A few blocks away form a shopping center and 15 minutes walking from the nearest subway station. The sound isolation in the meeting rooms wasn’t good...More
Response from Santiago_Marriott, General Manager at Santiago Marriott HotelResponded 7 May 2018
We are pleased that the service provided by our staff, our restaurants and location were of you liking. Your feedback is very important and it helps us improve our services, thank you for taking the time to share it with us.