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NH Ciudad de Santiago

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Traveller (501)
Room & Suite (355)
Dining (47)
Overview
  • Excellent34%
  • Very good45%
  • Average17%
  • Poor3%
  • Terrible1%
Travellers talk about
“huge suite”(3 reviews)
“nice hotel”(17 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,566)
Filter reviews
251 results
Traveller rating
53
117
55
18
8
Traveller type
Time of year
LanguageEnglish
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53
117
55
18
8
Show reviews that mention
All reviewshuge suitenice hotela separate living roombella vista arearecommend this hotelchillibreakfast servicesitting roomshort walkbreakfast was excellentwithin walking distanceexcellent locationair conditioninghotel is locatedandes mountainssafe areashort stay
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1 - 5 of 251 reviews
Reviewed 5 March 2018 via mobile

It was my second time in this hotel and I promise myself I will never come back. The service is really bad, the breakfast is terrible if you like a good coffee this is not the place. The bathroom sucks they have a open shower...More

Thank juanrek
Response from Carla A, Gerente at NH Ciudad de SantiagoResponded 15 March 2018

Dear juanrek, Thank you for taking the time to write the review. Kindest regards,

Reviewed 7 February 2018

This is an old but fairly well functioning hotel. We stayed here for a week and also held meetings in one of their lower-level meeting rooms. I was given a large king suite; that meant an entryway, a small but functional living space, and a...More

Thank jeffsm5111
Response from icastilloalvarado, Director de Recepción at NH Ciudad de SantiagoResponded 8 February 2018

Dear Mr Lyle, Thank you for your stay and taking the time to give us your appreciation about your experience here , all the things you mention are really important for us because it is a chance to improve and continue with our philosophy of...More

Reviewed 18 January 2018 via mobile

Simply choose a different hotel! Service is very bad! People at the reception not prepared. Security service useless, director not present when needed. Someone stole a bag of a guest when I was there within the hall while security guys were checking in real time...More

Thank Giuliagr
Response from icastilloalvarado, Director de Recepción at NH Ciudad de SantiagoResponded 23 January 2018

Dear Mrs Giuliagr: We are so sorry that after all we tried to help; calling the police, go to the police station with you, wasn’t enough for you ; , please i hope you remember that when the incident happen on the lobby ( a...More

Reviewed 10 January 2018

Love NH Hotels, great location, huge suite, lovely hotel , air conditioning,comfortable beds. Great location, we were able to walk to restaurants and around the area. Booked with NH rewards. Easy to reach from the airport . Was a great place to be after a...More

Review collected in partnership with NH Hotels
1  Thank ellensD2901KB
Response from icastilloalvarado, Director de Recepción at NH Ciudad de SantiagoResponded 11 January 2018

Dear Mrs Ellens We are so happy to read your comments !, all our staff feels good thanks to your opinion , next time you visit Santiago you have a Hotel waiting for you. Kindest regards Ignacio Castillo Front Office Manager

Reviewed 10 January 2018

We arrived at the hotel late at night after a delayed flight from Buenos Aires. With two young children in tow, we appreciated the fast and hassle-free check in. On first impression, I was extremely underwhelmed by the room. It was very dated, and things...More

Thank Felte
Response from icastilloalvarado, Director de Recepción at NH Ciudad de SantiagoResponded 11 January 2018

Dear Mr Felte We really appreciate your comments on Tripadvisor this is a great opportunity for us to improve in every item that you mention , we apologize for not filling your expectations on your stay , we hope you can give us another opportunity...More

View more reviews
About
Amenities
Top amenities
Restaurant
Pool
Room Service
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$81 - US$148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Family Hotel in Santiago
#23 Business Hotel in Santiago
#32 Luxury Hotel in Santiago
#32 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$81 - US$148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Family Hotel in Santiago
#23 Business Hotel in Santiago
#32 Luxury Hotel in Santiago
#32 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (501)
Room & Suite (355)
Dining (47)
Pool & Beach (8)
Amenities (23)
Family and Play Areas (8)
Questions & Answers
Ask a question
MarraOO7
14 November 2017|
Answer
Response from icastilloalvarado | Property representative |
Dear Marra007 , thank you for chosing Nh Ciudad de Santiago , a private taxi from the Hotel to San Antonio will cost you approximately 300 USD ( it's a long distance) Kindest regards Ignacio Castillo Front Office Manager
0
Votes
Google Translation
MarraOO7
13 October 2017|
AnswerShow all 2 answers
Response from icastilloalvarado | Property representative |
Dear Mrs Marra,thanks for your question San Antonio is near from Valparaiso , so you have to take a bus from San Antonio to Santiago, then at central station a taxi or subway ( Salvador Station) to our Hotel Kindest regards
1
Vote
Google Translation
Keota A
1 October 2017|
AnswerShow all 3 answers
Response from icastilloalvarado | Property representative |
Dear Mr Keota, Thank you for your question! , we dont have shuttle, only private taxi , the cost is 27.000 CLP. Kindest regards
0
Votes
Google Translation
Room Tips
"email the hotel with your requirement prior to your visit"
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"Taxis issue: all three taxis we used at first said, at first, that they did not know this hotel, even though..."
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"Corner room is best"
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"some views are definitely better than others. since we came on a group tour, we didn't have much choice."
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