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NH Ciudad de Santiago

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#57 of 198 Hotels in Santiago
Certificate of Excellence
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1 room 2 adults 0 children
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NH Ciudad de Santiago
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1,360 Reviews from our TripAdvisor Community

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Showing 234: English reviews
Netanya, Israel
Reviewed 7 February 2017

I had a room in the 10th floor (out of 12). It was pretty big (50 m²), but very basic & simple. In general, the room needs to be renovated (see more details below). During my 2 weeks stay in the hotel, I encountered some issues: 1. The shower/bath has a very small glass partition, so after every shower I...

Review collected in partnership with NH Hotels
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Helpful?
Thank Snir G
Management response:

Dear Mr ; On behalf of the entire staff of Nh Ciudad de Santiago we would like to sincerely apologize, and show you how concern are we about the problems on your stay , this remarkable comment that you make will help us to improve in everything in wich we fail to give you on your stay , I would...

Sao Paulo, SP
Reviewed 5 February 2017 via mobile

We were surprised by the spaciousness of the room: a sitting room with flatscreen tv, bedroom with two separate beds and another tv, big bathroom and walk-in-closet. The mattresses were excellent, very important for my husband who underwent back surgery a few months ago. The wifi, often a weak point in hotels, was strong and steady. The breakfast buffet offered...

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Helpful?
Thank Frau_HH
Management response:

Dear Mr Frau; There is no word to describe how glad are we to read your comments , first i want to say thank you for every minute you take to write this opinion ; our entire staff feel inspired and proud thanks to you! next time you visit Santiago we will be eager to receive you and give you...

Sydney, Australia
Reviewed 2 February 2017

The hotel is old and tired. My room was a junior suite and the door handles were falling off. No bathrobe or slippers for a room of this category was surprising. Pool area is small and unfriendly and being enclosed made it worse. The men's bathroom shower rose was broken.

Review collected in partnership with NH Hotels
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Thank 843jeromec
Management response:

Dear Mr Jeromec , We can only be thankful about your comment on your stay , this is such a great possibility for us to improve all you think we are not succeeding to give you , please forgive us for not making your stay something more special than average, i can assure you that if you give us a...

Reviewed 30 January 2017 via mobile

Very nice placed hotel. The room was nice, but the bathroom need paint. I stayed 3 nights. I tried the restaurant for dinner. This was not well cooked food. To much oil and fat was used. Personal was friendly and very service minded. I would go there again.

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Helpful?
Thank saxovin
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Guest: First of all I would like to thanks for your comments, we will do our best effort every day to give to our guest the best exerience with our service, for that reason we will follow your comment regarding our restaurant and the meal that was cooked during your stay. We hope to see you soon. Regards Esteban...

Reviewed 24 January 2017 via mobile

The hotel is in a great location, the rooms are big & comfortable. Check in was easy. Breakfast is good & served late on weekend. We went for dinner on our last night & was very disappointing, the chicken was uncooked & had to be returned not once but twice. At that point the accompanying potatoes were cold & part...

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Helpful?
Thank Jennygraig
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Jenny: First of all on behalf of the entire team of NH Ciudad de Santiago I would like to thank you for your comments, and at the same time to indicate that we will take immediate action to correct the situation with the service of the Dinner that informs us, I am sure we will make the changes and...

Reviewed 13 January 2017

Booked 2 rooms together for kids was told no cannot do this, we were at 2 different levels, had it changed to same level but at 2 different ends, kids room great our room mouldy and smelly asked to changed they said we will fix, when walked into the room there were so many chemicals we could not stay so...

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Helpful?
Thank Funfood105
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Mr. Thank you very much for having informed us of your experience in our hotel, I am very sorry for what you are saying, and I apologize, we will take immediate action in each of the areas to be able to correct and improve, in order to make the stay of those who They visit us are much more...

Melbourne
Reviewed 13 January 2017

I wrote an email to management of the hotel and the hotel group while still staying at the hotel and I am yet to have a response. This is a list that I sent the hotel: • The restaurant and bar had run out of both red and white wine, coke and bottled water, for several days for some items...

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Helpful?
Thank Delchristie
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Mrs. Christie, Thank you very much for taking the time to give us information about your stay in NH Ciudad de Santiago, we are really concerned about each of the things you are talking about, especially those that have to do with the service, or the lack of stock in the bar or Restaurant Also what it tells us...

Sydney, Australia
Reviewed 31 December 2016

This hotel is of high standards, the location is very central to all of Santiago the food was very good and the rooms very clean and roomy most staff where very helpful however some request where not met . eg laundry request was not met and was quite xxx also some room services, overall I would recommend this hotel and...

Review collected in partnership with NH Hotels
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Thank dannylukec
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Guest: First of all I want on behalf of NH Ciudad de Santiago to thank your comments that serve us and help a lot, since they allow us to make the necessary changes in those points that we are weak. I look forward to seeing you personally during your stay and thanking you personally Sincerely Esteban Mondaca Hotel Director

Temora
Reviewed 30 December 2016 via mobile

The NH is the official accomodation of the 2017 junior worlds waterski tournament! Being our first time in Chile or South America for that matter we arrived with no real expectations! After three days into our 14 day stay it would be fair to say that they definitely try hard at the NH! However the weak points are 1) the...

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Thank Blackma
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Guest: First of all I want on behalf of NH Ciudad de Santiago to thank your comments that serve us and help a lot, since they allow us to make the necessary changes in those points that we are weak. I look forward to seeing you personally during your stay and thanking you personally Sincerely Esteban Mondaca Hotel Director

Switzerland
Reviewed 26 December 2016

We had booked a NH Collection Plaza next to the Costanera, but they did not have our reservation despite the fact that we had confirmed it upon our last visit and had no rooms available! Everything was however handled correctly as they put us up in the NH Ciudad de Santiago, which is more in the city center, but unfortunately...

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Thank 677sandrines
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Guest: First of all on behalf of all staff of NH Ciudad de Santiago, I thank you for your comments, which will evaluate and we will make the changes needed to improve on those points where we are weakest. We hope that in a next stay we can give you one of our rooms that we have remodeled, which...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
NH Ciudad de Santiago is an elegant four-star hotel that offers an excellent location in the Chilean capital, just steps away from Avenida Providence, one of the city's main arteries, and just one block from the nearest metro line. ... more   less 

Additional Information about NH Ciudad de Santiago

Address: Avenida Condell 40 | Providencia, Santiago 11100, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Providencia
Price Range: RM414 - RM845 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Ciudad de Santiago 4*
Number of rooms: 122
Reservation Options:
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Also Known As:
Nh Ciudad De Santiago Hotel Santiago
Nh Hotels Santiago
Nh Hotel Santiago
Hotel Style:
#23 Business Hotel in Santiago
#27 Family Hotel in Santiago
#28 Luxury Hotel in Santiago
#33 Romantic Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from NH Ciudad de Santiago staff and other travellers.
31 questions
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Questions? Get answers from NH Ciudad de Santiago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“some views are definitely better than others. since we came on a group tour, we didn't have much choice.”
kb147, 15 Mar 2017 | Read review
“Insist on a newly renovated room”
  • Filthy floor
  • Cracked bath and surrounds
croftonMelbourne, 8 Mar 2017 | Read review
“No issues with the rooms I could see.”
markboyd60, 22 May 2016 | Read review
“The suite is a good value for money.”
saiyedaftab, 16 Apr 2016 | Read review
“Rooms in front of the square were fantastic”
Rezaddr, 29 Mar 2016 | Read review
5 of 5