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The Ritz-Carlton, Santiago

Calle Uno 15, Santiago 8360482, Chile
Hotel website
Apr 9 Apr 10
1 room, 2 adults, 0 children
SAVE US$24 US$309*US$285*View Deal
US$309*View Deal
Traveller (536)
Room & Suite (120)
Dining (65)
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09/04/2017 10/04/2017
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    • Excellent65%
    • Very good23%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “club level” (62 reviews)
    “el golf” (28 reviews)
    “top floor” (34 reviews)
    Free Wifi
    Room Service
    Fitness centre
    5 Star Hotel
    All hotel details
    Offers from The Ritz-Carlton, Santiago
    Special Offer: $50 Credit + Breakfast
    Hotel packages
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    09/04/2017 10/04/2017
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    Standard Room

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    09/04/2017 10/04/2017
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    Traveller rating
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    All reviews club level el golf top floor excellent hotel concierge staff junior suite breakfast buffet the executive lounge luxury hotel lobby bar public areas business district w hotel rooftop pool spa rc chilean bellman
    Reviewed yesterday

    Spent four nights at the RC Santiago March 9-13 while on vacation. Overall decent property with good location for tourists and I assume also good for business in the surrounding area. In the middle of needed renovations that should bring the hotel in to the...More

    Reviewed 3 days ago

    My wife and I stayed in this hotel 3 times over 9 days, as we used Santiago as a hub for travel in S. America. It's a lovely place - but what sets it apart is the staff; they're just amazingly helpful and friendly. Special...More

    Review collected in partnership with The Ritz-Carlton Hotel Company
    Reviewed 5 days ago

    Positives: Check-in very quick and efficient - staff well trained. Breakfast good choice Location good for bars and restaurants Negatives: - rooms very dark, no central light, need to use multiple lights across the room. Staff leave lights on in room to add light (...More

    Response from RCSTGO, Assistant Director of Rooms at The Ritz-Carlton, Santiago

    Dear Andrew B, Thank you for taking the time to provide your feedback. We appreciate your loyalty and I am deeply sorry that your stay was not up to the standards we are worldwide known for. I would like to extend my contact information in...More

    Reviewed 1 week ago via mobile

    Do not be fooled by the brand. This hotel needs an urgent renovation, rooms are old, carpet is old, beds are old. Breakfast is really bad, reception service is slow, when I checked out the lady took like 15 minutes it was like if she...More

    Response from RCSTGO, Assistant Director of Rooms at The Ritz-Carlton, Santiago

    Dear JPMoralesBroc, We appreciate your feedback and the time you dedicated to provide it. I am sorry that we were not able to live up to your expectations and that our installations were not as you expected. I would like to let you know that...More

    Reviewed 1 week ago via mobile

    As with all Ritz hotels, they're in great areas. You can also depend on quality over the top service. Buy hey, that's what we're paying for, right? After every morning run the doorman would hand me a cold bottle of water upon my return. They...More

    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Multilingual Staff
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    Traveller (536)
    Room & Suite (120)
    Dining (65)
    Pool & Beach (32)
    Nearby Restaurants
    534 reviews
    .20 km away
    Palacio Danubio Azul
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    .10 km away
    167 reviews
    .03 km away
    Eric Kayser
    132 reviews
    .20 km away
    Nearby Attractions
    Sky Costanera
    7,182 reviews
    1.07 km away
    Isidora Goyenechea
    804 reviews
    .40 km away
    Teatro Municipal Las Condes
    366 reviews
    .06 km away
    Grand Santiago Tower
    201 reviews
    1.08 km away
    Questions & AnswersAsk a question
    We booked reservations at the hotel, but I can not find email contact for concierge to make pre-arrival arrangement. Any suggestions about how to contact hotel through email? Thanks
    18 March 2017|
    Response from LMODelMar | Reviewed this property |
    Try going to the hotel website and click on "Contact Us".
    We want to visit the Easter Island and Antarctica, have to pack for different seasons. Can we leave our winter gear at the Ritz while visiting Easter Island, and leave the summer cloth at the hotel when visiting Antarctica? We will stay at Ritz in between trips.
    17 March 2017|
    Answer Show all 11 answers
    Response from Elliott S | Reviewed this property |
    I would recommend that you contact the hotel prior to your arrival to make this request. The hotel is very accommodating and will most likely make arrangements to store the clothing that you don't need, but alert them in... More
    I need some help in choosing between Renaissance vs Ritz. Seems like Ritz has a better location? Is the hotel dated as some reviews suggested? Thanks! How much better is Ritz's location?
    13 March 2017|
    Answer Show all 6 answers
    Response from uarehome | Reviewed this property |
    The Ritz was wonderful!!! Great location, awesome service and modern conveniences. I would highly recommend!
    Room Tips
    "ask for a renovated room unless you like dark wood paneling, and silk wallpaper"
    BruceMcdou, 1 day agoRead review
    "Avoid 908 - window is broken, they know about it, but said its hard to fix."
    Andrew B, 5 days agoRead review
    "currently construction on upper levels so if want a view, have to deal with that. We took no view quiet room..."
    K B, 15 days agoRead review
    "City View room was spectacular and quiet"
    asaint69, 24 days agoRead review
    "Do not stay at this hotel"
    Nickaj3001, 1 month agoRead review
    "Be mindful of where renovation is happening - ask about this - and there is some street noise on one side of..."
    JenniferSpencer, 1 month agoRead review
    "The rooms on the "back side" of the hotel seem bigger due to their "horizontal" layout!"
    Leaddog83, 1 month agoRead review
    "we always enjoy higher level rooms in all hotels"
    chrisperryman, 1 month agoRead review
    "All views are good. The club floor is on the 9th floor so I would recommend a room on that floor so that you..."
    Elliott S, 2 months agoRead review
    "All are excellent"
    Sue S, 2 months agoRead review
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