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The Ritz-Carlton, Santiago

Travellers' Choice award winner
#16 of 197 Hotels in Santiago
GreenLeadersSilver level
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The Ritz-Carlton, Santiago
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1,221 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Santiago
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Showing 784: English reviews
Reviewed 26 March 2015

We stayed 3 nights at this hotel. Rooms and service are pretty standard nothing special. It's situated in the business district with lots of restaurants and station close by. Very quiet on the weekend. Generally a pleasant stay.

Thank lhm8
Reviewed 24 March 2015

3 Nights with wife while in town for leisure. King bed typical room reserved. Let me begin by saying the staff and service we encountered really made this stay worth the money and more.....they all treated us very well and top notch. English speaking staff throughout and know how to treat guests. The hotel itself felt like grandma's house overall,...

1Thank 2worldtravelersnj
New York
Reviewed 22 March 2015

I stayed at the Ritz-Carlton in Santiago in in 2007 and my stay was lovely. Fast forward to 2015, and while the lobby and staff are still lovely, the rooms have seen better days. Moldy smelling bathrooms, stained furniture and carpets that have been cleaned one time too many, the rooms are dank and it is hard to believe I...

2Thank Katonah9
RCSTGO, Director of Operations at The Ritz-Carlton, Santiago, responded to this review

Dear Kathona, Thank you very much for your feedback. I am extremely sorry that our hotel facilities did not meet your expectations. Thank you for taking the time to provide feedback on your return visit to our hotel. I am disappointed to hear that your return stay did not live up to your previous experience. We constantly work to maintain...

north america
Reviewed 22 March 2015

What really shines here is the people and the superb quality of service, which is good as any 5 star anywhere. It is truly great. Food is very good, with good breakfast and good evening room service. Charming old style building. Good location by metro, nice parts of town, and headquarter district. As a friendly suggestion, some important improvements could...

1Thank walNorthAmerica
Portland, Oregon
Reviewed 18 March 2015

My understanding is that this is the only Ritz Carlton in Chile. It is a very nice hotel--the room was comfortable and quiet. Very nice bar area. The breakfast buffet was okay--serve yourself, but the dinner was just so-so. Service at dinner time was very slow--and it was not crowded... The staff was friendly and appear to want to please....

Thank WorldTravelerOR
Los Angeles, California
Reviewed 12 March 2015

Santiago is an interesting city and without an international tourism reputation, it leaves one to feel the city's beats through their own choices. After a great experience in a boutique hotel in Bellavista we wanted to get another impression of the city so we booked a few nights here. So glad we did. We opted for a Club Level junior...

3Thank Mok43
Reviewed 11 March 2015

A very central clean charming safe hotel within easy walking distance of shops restaurants and subway,Concierge very helpful and very nice Lobby and Rooms a quality hotel.The Breakfast is a very comprehensive one with very good coffee.

Thank Peterpascoe
McLean, Virginia
Reviewed 9 March 2015

The Ritz Carlton as a hotel met our expectations, but the excellent service of all the staff exceeded our expectations. Each staff member was as helpful as they could be and generally greeted us by name. They always seemed to do something a little extra to make our stay more enjoyable. We stayed there at the end of three weeks...

1Thank Jim K
London, United Kingdom
Reviewed 5 March 2015

I recently stayed at the Ritz Carlton on business. We were looked after very well by all the teams - Front desk, Concierge, Meetings manager, bar staff (very important!). The concierge arranged taxis/minibuses/transfers as required. Our meeting in the hotel went very smoothly, with Luis our waiter hovering around all day to get us anything we needed. Only two negatives...

Thank AJMglobaltraveller
Singapore, Singapore
Reviewed 5 March 2015 via mobile

I've stayed here around 6 times over the last couple years and really love this place. Location is great in the business district, there are some fab restaurants nearby (happening and noble) and the hotel is very classy. Rooms are big, especially exec suites which have a small lounge. The gym and pool at the top of the building are...

2Thank Smitherino

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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 

Additional Information about The Ritz-Carlton, Santiago

Address: Calle Uno 15, Santiago 8360482, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: RM1,102 - RM2,066 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#2 Business Hotel in Santiago
#3 Family Hotel in Santiago
#3 Romantic Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#10 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Santiago staff and other travellers.
12 questions
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Questions? Get answers from The Ritz-Carlton, Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be mindful of where renovation is happening - ask about this - and there is some street noise on one side of the hotel.”
 of 5 bubbles JenniferSpencer, 23 Feb 2017 | Read review
“The rooms on the "back side" of the hotel seem bigger due to their "horizontal" layout!”
 of 5 bubbles Leaddog83, 16 Feb 2017 | Read review
“we always enjoy higher level rooms in all hotels”
 of 5 bubbles chrisperryman, 4 Feb 2017 | Read review
“All views are good. The club floor is on the 9th floor so I would recommend a room on that floor so that you can just walk to the lounge.”
 of 5 bubbles esernel, 25 Jan 2017 | Read review
“All are excellent”
 of 5 bubbles suesJ9531EO, 7 Jan 2017 | Read review
5 of 5