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The Ritz-Carlton, Santiago

Travellers' Choice award winner
#16 of 194 Hotels in Santiago
GreenLeadersSilver level
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1,122 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Santiago
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Showing 710: English reviews
London, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 August 2014 via mobile

Staying at the Ritz. Fabulous bed, civilised, quiet, immaculate service, good rooftop pool. Good breakfast in executive suite. Really excellent. Just had dinner at W. Totally different feel - buzzing vibe, fun contemporary design, reasonable food, but absolutely terrible table service and almost zero oversight of sweet but incompetent staff by any maitre d' - surprisingly sloppy. Take your pick!

1 Thank Bert W
new york
Level Contributor
66 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 20 August 2014

I just got back from staying 4 nights at this property. The hotel is very good value for what it is. Typical RC service and hotel room. Very classic style. The hotel also has a very nice indoor roof top pool and hot tub. Very centrally located. Very quiet.

2 Thank nyer_9
Miami, Florida
Level Contributor
85 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 20 August 2014

This is a great Ritz property, very well located in Santiago. Rooms are big and comfortable, spa is beautiful, staff is very polite and prepared. The only 2 improvements necessary are: - Breakfast price: at around USD 33, this is highly overpriced, specially for the chilean reality. For this same price you can have a very good dinner in the... More 

1 Thank fipenna
Sao Paulo, SP
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2014

Great hotel, very good location, with easy access to restaurants and underground. Nice rooms and swimming pool. Extraordinary staff, my husband suffered a dislocation of the shoulder while we were at the hotel and they were very kind and offered us a highly appreciated support.

2 Thank Isabel F
Los Angeles, California
Level Contributor
311 reviews
297 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
Reviewed 16 August 2014

The room decor at this Ritz-Carlton look like any 1980's Marriott. Ugly carpet and wallpaper, although the carpet used on the hallways is the most hideous I have ever seen. Don't expect any kind of upgrade or special treatment as Ritz-Carlton Rewards Gold or Platinum member as you won't receive anything. The location is fine, but still don't get it... More 

3 Thank LoyaltyLobby
RCSTGO, Director of Operations at The Ritz-Carlton, Santiago, responded to this review

Dear Guest, I am extremely sorry that our décor and facilities did not meet your expectations. While I cannot undo your experience, I have left my e-mail address and would, at this point be most happy to connect with you directly and follow up on any further comments you may have. I will standby and in the meantime remain with... More 

Saltillo, Mexico
Level Contributor
160 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 15 August 2014

Santiago by itself and the location of the Hotel is an extraordinary experience, Sanhattan location of the Hotel, in the financial area, impressive business area with connections to any necessary visiting point in the city. The Hotel a traditionally extraordinary experience, the difference detected a renovation towards a more modern concept of restaurant and bar refreshing, relaxed experience. Surely the... More 

1 Thank ROC_1111
RCSTGO, Director of Operations at The Ritz-Carlton, Santiago, responded to this review

Dear Guest, Thank you so much for your review and kind words. We are glad that you have enjoyed your stay at The Ritz-Carlton, Santiago. We look forward to welcome you back soon. Best Regards Renato De Oliveira Director de Operaciones More 

Arlington, Massachusetts
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 August 2014

I was so disappointed by the restaurant. The ceviche was sweet, though the menu said it was made with Aji Amarillo, which is spicy. All I could taste was pineapple and candied ginger - not the fish. Even the coffee was weak and the house wine (Ritz House) was below average. This is my third stay at this hotel and... More 

1 Thank mforae
RCSTGO, Director of Operations at The Ritz-Carlton, Santiago, responded to this review

Dear Guest, Thank you very much for taking the time to let us know about your experience in our restaurant. I am very sorry that you were disappointed with our food and beverage offers. As a repeat guest I trust you know that our upmost commitment is to provide you a memorable experience where you can enjoy all our services... More 

Kansas City, Missouri
Level Contributor
54 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 14 August 2014

We stayed here on our last night in Santiago. The room as large and very comfortable. The hotel was within walking distance of many restaurants. We spent some time in the bar on the last day before we had to leave for our flight and enjoyed the atmosphere. You wont get the same great customer service here as you will... More 

Thank Chris W
Annapolis, Maryland
Level Contributor
150 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 4 August 2014

We learned when trying to communicate to our taxi driver at the Santiago airport that The Ritz-Carlton in Santiago, Chile is the only Ritz-Carlton on the entire South American continent. Quite surprising! Our cab driver didn't tell us this, but the concierge did when we explained to him how our cab driver had never heard of the hotel. We had... More 

Thank NYHokie
RCSTGO, General Manager at The Ritz-Carlton, Santiago, responded to this review

Dear Guest, Thank you very much for taking the time to share your comments through TripAdvisor, your feedsback is extremely important to us. We strive to be "your home away from home" when travelling and hope to welcome you back again soon. Best regards, Sandra Estornell General Manager More 

Jiuzhaigou County, China
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 July 2014

The hotel is in a good location. The room was spacious and with nice amenities. The staff was fine and helpful (but could not get us a reservation at a popular restaurant which rather destroyed my illusion of what concierges can do). We were there during national elections so one day, everything and I mean everything, was closed so the... More 

Thank A H
RCSTGO, General Manager at The Ritz-Carlton, Santiago, responded to this review

Dear Guest, Thank you very much for sharing your comments with the TripAdvisor community. We appreciate your feedback as we considered it an opportunity to improve our service. We look forward to have you back with us and extend the standards of excellence of a The Ritz-Carlton, Santiago. Best regards, Sandra Estornell General Manager More 

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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 

Additional Information about The Ritz-Carlton, Santiago

Address: Calle Uno 15, Santiago 8360482, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: RM1,169 - RM1,840 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#2 Business Hotel in Santiago
#3 Romantic Hotel in Santiago
#3 Family Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#10 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Santiago staff and other travellers.
12 questions
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Questions? Get answers from The Ritz-Carlton, Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay the extra money to stay at the Club level it is well worth it”
 of 5 bubbles Safarwith3kids, 27 Nov 2016 | Read review
“Choose a room in the top floors.”
 of 5 bubbles RedfordM, 24 Nov 2016 | Read review
“Would not know”
 of 5 bubbles luizorlandoc, 14 Oct 2016 | Read review
“Try to stay on the club levels”
 of 5 bubbles chicagolover59, 6 Oct 2016 | Read review
“All the rooms are good”
 of 5 bubbles HappyTravellerMe2013, 19 Sep 2016 | Read review
5 of 5
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