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Sheraton Santiago Hotel and Convention Center

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Sheraton Santiago Hotel and Convention Center
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1,076 Reviews from our TripAdvisor Community

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Showing 433: English reviews
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Rio de Janeiro, RJ
Reviewed 1 week ago

Great place to have a drink, workout and swim on the summer. The bar is expansive and so is the restaurants. The pool offers a very relaxing environment. Be aware of the parking lot which is very expansive. The service is great and the hotel is very clean

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Helpful?
Thank ppl1986
Howie B, Director General at Sheraton Santiago Hotel and Convention Center, responded to this review

Many thanks for your feedback, both on good and to be improved. Let us know when you return in order to introduce you to our Bar and Restaurant staff. Regards, Howie Brown General Manager

Reviewed 1 week ago via mobile

I choose Sheraton because I'm a SPG member usually I stay at the four points by Sheraton in Santiago but it was sold out. My room here was the size of a storage room and they managed to put two queen beds in it so there was no space to move inside the room 360 is the number of the...

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Helpful?
Thank Jose A
Howie B, Director General at Sheraton Santiago Hotel and Convention Center, responded to this review

My sincere apologies for not delivering a top quality check out experience. Will reinforce our procedures with our team. For future reservations, feel free to contact me directly in order to reserve you a room in our Club floor if possible. Once again, all feedback is welcomed in order to improve. Sincerely, Howie Brown General Manager

Madison, Wisconsin
Reviewed 1 week ago

Our group stayed here for a night, January 21, before flying down to Punta Arenas for our Hurtigruten cruise to Antarctica. We were exhausted after the long flight from Wisconsin, but we had to sit around in a conference room until 3:00p--they wouldn't check us in any earlier, even though some of the rooms were likely clean and ready. When...

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Helpful?
Thank brinkster419
Howie B, Director General at Sheraton Santiago Hotel and Convention Center, responded to this review

Many thanks for taking the time to give us your feedback. Most of your comments have been shared with the team and certainly have a quick solution, I regret that your stay was not entirely to your satisfaction, I know by personal experience, that having to wait till 3pm for a check-in is not a wonderful beginning to a wonderfull...

Great Bookham, United Kingdom
Reviewed 1 week ago via mobile

Fantastic hotel, staff very helpful would recommend without hesitation. Hop on hop off. Bus stop in front of hotel. Trio worth doing. Great outside restaurant and pool area. Breakfast outside. We had room overlooking city but recommend booking room overlooking pool.

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Helpful?
Thank Janet I
Howie B, Director General at Sheraton Santiago Hotel and Convention Center, responded to this review

Thanks for your lovely comments on our staff and hotel. Will share it with them. Best regards Howie Brown General Manager

Reviewed 1 week ago via mobile

It is really hard to find good service in Santiago. This hotel really made it by charming and warm front staff and seamless experience. Really good value for money, unlike many of its competitors in the area

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Helpful?
Thank Nicolás M
Howie B, Director General at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest Lovely comment, I sincerely appreciate your feedback on our staff and service. Will share it with them. Best regards Howie Brown General Manager

Sandwich, United Kingdom
Reviewed 2 weeks ago

We stayed here for two nights in February 17 and found the hotel to be all we required and more. Fabulous outdoor seating/pool and bar area - good choices for all meals - we didn't use the restaurant only the outdoor bar and breakfast area. Staff first class and with a smile, good English and so helpful. Our room was...

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Helpful?
Thank Janet G
Management response:

Thank you for shared your comments with us, we are glad to know that you enjoyed our Hotel and the service that our associates bring to our guests. We look forward to see you soon Kind regards Alejandro Larrondo Executive Assistant Manager

home
Reviewed 2 weeks ago

This Sheraton did not disappoint. Neatly appointed rooms. Beautiful pool and outdoor dining. The Chef even has his own garden! He happened to be in the garden when we were admiring it and he gave us a tour, tasting and talk.

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Helpful?
Thank cam1127
Management response:

We really appreciate your comments regarding your visit to our property, and we are very happy to know that you enjoyed our chef´s garden which is an unique place in our Hotel. In your next visit you can ask for our bike rentals to have a tour to the San Cristobal Hill and Providencia surroundings Thank you for your comments...

Stowmarket, United Kingdom
Reviewed 2 weeks ago

This was the hotel arranged by Hurtigruten after our Antarctic cruise and we had added a couple of nights on to see a bit more of Santiago. The hotel is shiny and modern with lots of superfluous space but soul less despite the helpful staff. Nothing to tell you that you are in Santiago, Chile or indeed even South America....

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Helpful?
Thank sheilallan
Management response:

Thank you for your feedback, we are very glad that you enjoyed our facilities and our staff was helpful. We look forward to see you again Kind regards. Alejandro Larrondo Executive Assistant Manager

Stittsville
Reviewed 3 weeks ago

Modern, super clean and great service hotel where we enjoyed a high quality sleep in comfort. Every great thing comes at a cost and this hotel is no exception. Situated on a quiet hill side which probably offers great view of the Andes; unfortunately forest fires have generated smoke which obscured the view. Food was superb and the outside by...

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Helpful?
Thank Pierre B
Management response:

Thank you for shared your comments with us, we are very happy to meet your expectations and we expect to see you soon! Kind regards. Alejandro Larrondo Executive Assistnat Manager

Jordan Station, Ontario
Reviewed 3 weeks ago

My wife and I stayed here for two days after a two week cruise around South America Having stayed at Sheraton's in the past I was expecting a certain standard & did not experience it. I found the staff at reception to be polite when checking i,.When got to my room I found I could not get the lights/a/c to...

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Helpful?
Thank Mark E
Management response:

Thank you for your feedback regarding your last stay with us, we shared your comments with all the operational areas in order to improve our guest experiences. Kind regards. Alejandro Larrondo Executive Assistant Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A hub of activity and a magnet for those seeking nightlife’s excitement, cultural activities, beaches, vineyards and amazing ski centers. Located in the midst of parks and gardens, nearby the most important financial areas and the city’s main shopping centers. Sheraton Santiago features distinguished service and awarded cuisine. ... more   less 

Additional Information about Sheraton Santiago Hotel and Convention Center

Address: Ave Santa Maria 1742, Santiago -, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: RM606 - RM1,150 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Santiago Hotel and Convention Center 4.5*
Number of rooms: 379
Reservation Options:
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Also Known As:
Sheraton Santiago Hotel Santiago
Santiago Sheraton
Hotel Style:
#32 Luxury Hotel in Santiago
#43 Business Hotel in Santiago
#44 Family Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santiago Hotel and Convention Center staff and other travellers.
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Questions? Get answers from Sheraton Santiago Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the rooms higher up the hotel and have an improved view.”
  • Our view from the 6th floor the big slab in the middle distance is the river!!
 of 5 bubbles 539janetg, 11 Feb 2017 | Read review
“Ask for pool view”
 of 5 bubbles cam1127, 9 Feb 2017 | Read review
“Request view on the Andes”
 of 5 bubbles 615PIERREB, 31 Jan 2017 | Read review
“Find another hotel!”
 of 5 bubbles 934marke, 29 Jan 2017 | Read review
“Windows to outside and not to the multi storey lobby.”
 of 5 bubbles danielapV7933LK, 28 Jan 2017 | Read review
5 of 5