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Sheraton Santiago Hotel and Convention Center

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Sheraton Santiago Hotel and Convention Center
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1,074 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Santiago Hotel and Convention Center
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Showing 433: English reviews
Reviewed 3 weeks ago

The hotel is nice, clean and the property is very well maintained. Despite all the negatives that I am going to enumerate, I am emphasizing the friendliness of the reception and concierge staff. They were very understandin and helpfull in dealing with a small health scare late in the evening.The big patio at the back is great for hosting the...

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Helpful?
Thank Daniela P
Management response:

Thank you for share your comments with us and for appreciate the good service from our Front desk associates, for sure we have room for improvement in our service in lobby and pool area I will share your comments with our Food and Beverage Manager in order to improve it. Once again thank you for your feedback and we look...

Bury St Edmunds, United Kingdom
Reviewed 3 weeks ago via mobile

We had an excellent evening meal in the lobby Bar/El CID restaurant. The atmosphere was delightful. The doors were open to the pool. You could eat in El Bohio outside if it was warm enough and there is a coffee bar El Jardin near the pool. The food was excellent and service unobtrusive. Breakfast was on 21 floor with views...

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Helpful?
Thank gingko2
Management response:

We are glad to know that you enjoyed your stay in our Hotel, we really appreciate your comments regarding our restaurants and services. we look forward to see you soon Kind regards. Alejandro Larrondo Executive Assistant Manager

Poole, United Kingdom
Reviewed 3 weeks ago

Stayed here for one night after cruising the Antarctic & Chilean fjords. At first, we were quite impressed with our room. A double bed each & a bright bathroom. We quickly discovered there were no towels. I rang guest services twice - both times, we were assured the towels would be delivered to our room. After 3 hours, I went...

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Helpful?
Thank Sheila S
Management response:

Thank you for your feedback and sorry for the inconvenience, I will discuss this with our team in order to avoid this type of issues in the future. Please received my apologize in the Hotel name Kind regards Alejandro Larrondo Executive Assistant Manager

Humboldt County, CA
Reviewed 4 weeks ago

My partner & I spent 2 nights here the week before Christmas because it was the meeting point for a cruise to the Antarctic from Southern Chile. I found the accommodations average at best. Here are our issues with the hotel. First, the hotel has many, many rooms but there were only 3 smallish elevators to serve them. If staff...

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Helpful?
Thank Sherman S
Management response:

Thank you for share your comments with us, we are very sorry that we cant meet your expectations in your last stay, I can assure that your comments will be shared with the operational team in order to improve it. In the other hand we are glad to know that you enjoyed our breakfast and our facilities such as our...

Cortlandt Manor, New York
Reviewed 4 weeks ago

After traveling South America with a Globus group for the past three weeks and spending time in all kinds of hotels, this Sheraton was a welcome sight. It has a large common area, an indoor and outdoor pool plus a nice fitness center and spa. Our room was larger than normal standards usually are with two full size beds, temp....

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Helpful?
Thank Sal T
Management response:

Thank you for share you comments about our property, we are glad to know that after a long trip for South America you enjoyed our facilities and services. We hope to see you soon Kind regards. Alejandro Larrondo Executive Assistant Manager

Riehen, Switzerland
Reviewed 4 weeks ago

The location of the hotel is exceptional at the fringe of CBD Santiago. A splendid garden including a swimming pool plus an open air restaurant (El Bohio) completes the outside setting. On the ground floor, beside various ball- and conference rooms, the guests find the bar restaurant and the highly rated 'El Cid' one of Santiago's best. We were very...

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Helpful?
Thank Mark M
Management response:

It is great to know that you enjoyed our Hotel and our facilities, for sure El Cid is one of the best restaurants in town and we are glad to meet your expectation overall. regarding to your comments of the room, we will share this with the housekeeper in order to improve it. Once again thank you for your feedback...

Herzlia, Israel
Reviewed 5 weeks ago via mobile

The hotel is definitely geared toward groups and families with a huge outdoor public area and pools. Can't recommend it for business people though as the rooms lack any amenities beside hair blower. Not a short walking distance to restaurants or bars. Breakfast variety good but quality and presentation is mediocre Hotel services booklet in the room was torn and...

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Helpful?
Thank elic18
Management response:

Thank you for sharing your comment with us, And sorry to not met you expectation as a corporate traveler, however if you are planning to visit Santiago again I recomend you to stay at our Luxury Collection Hotel, San Cristobal Tower, located next to Sheraton Santiago, perzonalized check in service, 24 concierge service and a unique restaurant and lounge located...

Reviewed 8 January 2017 via mobile

I have stayed here more times than I can count. From the pisco sours in the lobby to breakfasts up on high to the various eateries that never seem to change this place is consistent. I recommend the heck out of it.

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Helpful?
Thank Alzor S
Management response:

Thank you for your comments, we are glad to meet your expectations and for sure we will work to keep the consistency. Kind regards. Alejandro Larrondo Executive Assistant Manager

san antonio, texas
Reviewed 28 December 2016

Stayed here one night before departing on a cruise. Room was not ready until 5pm. Luckily we arrived in Santiago 2 days early and stayed at the Doubletree Hilton nearby. There really is no comparison between the 2. Pity the poor folks who arrived in Santiago from the US at 9am and had to wait for their rooms at the...

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Helpful?
Thank fiestagal
Maui
Reviewed 28 December 2016

My friend and I stayed at the Sheraton. The room was comfortable with everything we needed. The hotel was beautiful with a great pool and deck. The breakfast served outside around the pool area was a treat, although pricey. Concierge service was helpful; the hotel staff was attentive and kind. I would stay here again!!! We drank and had dinner...

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Helpful?
Thank Trishsea

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A hub of activity and a magnet for those seeking nightlife’s excitement, cultural activities, beaches, vineyards and amazing ski centers. Located in the midst of parks and gardens, nearby the most important financial areas and the city’s main shopping centers. Sheraton Santiago features distinguished service and awarded cuisine. ... more   less 

Additional Information about Sheraton Santiago Hotel and Convention Center

Address: Ave Santa Maria 1742, Santiago -, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: RM611 - RM1,156 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Santiago Hotel and Convention Center 4.5*
Number of rooms: 379
Reservation Options:
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Also Known As:
Sheraton Santiago Hotel Santiago
Santiago Sheraton
Hotel Style:
#33 Luxury Hotel in Santiago
#43 Business Hotel in Santiago
#44 Family Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santiago Hotel and Convention Center staff and other travellers.
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Questions? Get answers from Sheraton Santiago Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the rooms higher up the hotel and have an improved view.”
  • Our view from the 6th floor the big slab in the middle distance is the river!!
 of 5 bubbles 539janetg, 11 Feb 2017 | Read review
“Ask for pool view”
 of 5 bubbles cam1127, 9 Feb 2017 | Read review
“Request view on the Andes”
 of 5 bubbles 615PIERREB, 31 Jan 2017 | Read review
“Find another hotel!”
 of 5 bubbles 934marke, 29 Jan 2017 | Read review
“Windows to outside and not to the multi storey lobby.”
 of 5 bubbles danielapV7933LK, 28 Jan 2017 | Read review
5 of 5