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Hotel Plaza San Francisco

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Traveller (950)
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Panoramas (13)
Videos (1)
What is Travellers’ Choice?
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About

#22 of 229 hotels in Santiago
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Plaza San Francisco is the only sustainable five star Hotel in downtown Santiago. Known for its excellent and warm service with 27 years of experience, our Hotel is the perfect destination for your pleasure and business trips. With 146 comfortable and spacious rooms that will allow you to have the desired rest you are looking for, so you can enjoy all the tourist and historical attractions of the city.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Airport transportation
Business Centre with Internet Access
Car park
Wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Laptop safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Classic
Family
Languages Spoken
English, Spanish, Portuguese
Hotel links
Special Offer:Promociones Directas en nuestra web!

Location

Av. Lib. B. O'Higgins 816, Santiago 8320000 Chile
Name/address in local language
Hotel Plaza San Francisco
2,958Reviews67Q+A100Room tips
Traveller rating
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Lesley A wrote a review Yesterday
Hook, United Kingdom138 contributions119 helpful votes
The only good thing about the hotel was the room size and cleanliness of the room. How this can be classed as a 5 star hotel, beggars belief. Reception. Only 2 people working at the desk and doubling up as concierge as well! Long queries most of the day. If they order you a taxi, beware!!! They charge extortionate amounts in US$. We were quoted $220 for a people carrier for 7 of us to go to dinner at another hotel...we got 2 Ubers for 80 Spanish pesos return for 2!!! It isn't safe in that Part of Santiago after6pm on the street. So you need taxis! The service in the restaurant for dinner was terrible. We ate in there twice. It took over an hour and a quarter to get our food. When it came it was like warm. Some of the orders were incorrect. They tried to clear our plates while we were still eating!!! It's probably the most depressing hotel I have ever stayed in. If you are thinking of booking, look at other hotels near Central Santiago.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Look at other safer, more central options.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ztraveladdict wrote a review Nov 2023
New York City, New York226 contributions115 helpful votes
Hotel's Favourite
The hotel is nice, centrally located, walking distance from some points of interest. The staff was friendly and accommodating, gave me early check in at noon, per request. My room was cozy, pretty with classical ambiance. The bathroom was spacious, small jacuzzi tub.
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from María Jesús Bujanda, Dueño at Hotel Plaza San Francisco
Responded 29 Nov 2023
Thank you, Ztraveladdict, for your review of Hotel Plaza San Francisco. We appreciate your positive feedback about the hotel's central location and friendly staff. It's great to hear that they accommodated your early check-in request. Your mention of the cozy room with a classical ambiance and spacious bathroom with a small jacuzzi tub highlights the comfort of the hotel. We hope you had a pleasant stay and we look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sandra R wrote a review 15 Mar
Huntsville, Canada57 contributions31 helpful votes
Beautiful hotel. Soon as you walk in decor is outstanding. Room was clean and comfortable. The breakfast buffet was delicious nice way to start your day. Highly recommed.Doorman which I haven’t seen for a long time. Staff very friendly.👍👍
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from María Jesús Bujanda, Owner at Hotel Plaza San Francisco
Responded yesterday
Thank you for sharing your experience at Hotel Plaza San Francisco. It sounds like you enjoyed the beautiful decor, comfortable room, delicious breakfast, friendly staff, and the presence of a doorman. Your review gives off an amiable tone, reflecting a positive and pleasant stay at the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jiggy53 wrote a review Feb 2024
Bend, Oregon7 contributions1 helpful vote
We were meeting our tour group here. Decided to go 2 days early to adjust. Tour agency collected our payment and booked extra 2 nites. On arrival we were not put in the superior room we had paid for. When we discovered this on the second evening the front desk was very rude about the change of room. We were offered NO refund. Also ate dinner in the bar area, overpriced and not very good. Would not stay here again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Make sure you get the correct room that you paid for. Also, the lobby is very dark and dated.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from María Jesús Bujanda, Owner at Hotel Plaza San Francisco
Responded yesterday
Dear Jiggy53, we're sorry to hear about your experience at Hotel Plaza San Francisco. The staff's behavior and the room issue are unacceptable. We'll ensure this feedback is shared with the management for improvement. Thank you for bringing this to our attention.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Seeitalldoitall wrote a review Feb 2024
Las Vegas, Nevada128 contributions45 helpful votes
We chose this hotel due to price and location and it included breakfast. Everything is walking distance across the street to restaurants, shopping and local landmarks. A small market is out the door and to the left to purchase water/snacks. I emailed the hotel a few days in advance and they arranged a car hire to pick us up from the airport which was great after a long over night flight. The hotel has old world charm with warm wood throughout and the staff is welcoming. Room is well appointed with a comfortable bed and large bathroom, it also has a small refrigerator. The food in the Bristol restaurant is good but service is slow. The hotel is good for a few days stay pre cruise.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Get a map of the area from the front desk
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from María Jesús Bujanda, Owner at Hotel Plaza San Francisco
Responded yesterday
Thank you for sharing your positive experience at Hotel Plaza San Francisco. It's great to hear that the hotel's location, breakfast inclusion, and staff's warm welcome made your stay enjoyable. The old-world charm and well-appointed rooms added to your comfort. Your mention of the slow service in the Bristol restaurant is duly noted. Overall, it seems like a good choice for a few days stay before a cruise. Your review has a friendly and informative tone, providing valuable insights for other travelers.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sherry G wrote a review Feb 2024
1 contribution
The hotel was wonderful. The room was spacious and comfortable. It was very well located. The staff was amazingly helpful. The restaurant had lovely and delicious food. We ate dinner there several times. The very best was our waiter Cesar Duzan. He was friendly and attentive and made perfect suggestions.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Madelynn C wrote a review Feb 2024
Columbus, Ohio55 contributions39 helpful votes
My husband and I stayed here for 2 nights after 2 weeks of hiking! We have never slept so well! Very comfortable rooms and fantastic breakfast buffet with an omelette station! Staff were very helpful and provided luggage storage and shower access in the spa before our evening flight home despite having checked out hours before.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from María Jesús Bujanda, Owner at Hotel Plaza San Francisco
Responded 3 weeks ago
Thank you for sharing your experience with us! We're delighted to hear that you and your husband had a comfortable and restful stay with us after your hiking adventure. It's wonderful to know that you enjoyed our fantastic breakfast buffet, including the omelette station, and that our staff provided helpful assistance with luggage storage and shower access before your flight home. Your satisfaction is our top priority, and we're thrilled that we could contribute to a memorable end to your trip. We hope to welcome you back for another great stay in the future! Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Thomas K wrote a review Jan 2024
Germany1 contribution
Very recommendable hotel in the centre of Santiago. My wife and I stayed there for several nights in January 2024. Very comfortable and well kept rooms, excellent service (gracias a Patricio y todo el equipo), nice bar, very good cocktails.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from María Jesús Bujanda, Owner at Hotel Plaza San Francisco
Responded 1 Feb 2024
Thank you for your review, Thomas K. We are glad to hear that you had a great experience at Hotel Plaza San Francisco. We strive to provide excellent service and comfortable rooms for our guests. We appreciate your feedback and look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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HappyTravellor13 wrote a review Jan 2024
Hastings, New Zealand8 contributions
An amazing hotel - like 5 star with service and care of guests. Good selection for breakfast and coffee machine offering 9 different flavours. Large rooms. Guest services were very helpful and remained us about safety of personal belongings and to lock passports away when out in the city. Gave us some discs to get discount on the Hop On - Hop Off bus. Would definitely recommend this hotel as the prices is well worth he amenities. Great restaurant and bistro for meals.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from María Jesús Bujanda, Owner at Hotel Plaza San Francisco
Responded 1 Feb 2024
Thank you, HappyTravellor13, for your review of Hotel Plaza San Francisco. We are glad to hear that you had an amazing experience at our hotel and that you felt like you were staying at a 5-star property. We take pride in offering excellent service and care to our guests. We are also pleased to know that you enjoyed the breakfast selection and the variety of coffee flavors available. Our spacious rooms and helpful guest services team certainly strive to ensure a comfortable and safe stay for our guests. Thank you for recommending our hotel, and we hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pat T wrote a review Jan 2024
Huntington Beach, CA111 contributions42 helpful votes
The positives: It's a well-presented hotel with good accommodation in the heart of the city. The rooms were nicely decorated, spacious, and clean. Breakfast was varied and plentiful with the ever-present scrambled eggs. I saw others eating omelets and eggs to order but you had to ask specifically for them and then service was very slow. They were also very helpful in arranging a transfer to the airport. Camilo in reception was extremely helpful and kind. Now for the downside... Reception was extremely slow at check-in taking about 20 minutes per guest; they charge for coffee and water in your room except the first coffee pod is free & it doesn't matter how many nights you stay; one USB outlet; thermostat either way too hot or too cold; no soap at sink, just body wash in shower; bar service is extremely slow and if you order food, it took about 45 minutes to be served and this was just for a bowl of lukewarm, inedible clam soup; lack of signage (meal times and what dining areas are open and when). Only doormen seemed to be smiling. This hotel does not come close to the five stars advertised. Biggest complaints: Lack of English spoken; lack of communication between staff; lack of information on meal times; lack of information on Santiago activities; lack of nearby restaurants; lack of help (non-existent) in booking dinner reservations elsewhere; lack of efficient bar service then waiting for food in the bar but lots of time for waiters to talk amongst themselves. The topper: It's the morning of December 24th so ask reception for suggestions for dinner. They recommended walking to Lastarria area and we should be able to find something open or else eat in the hotel dining room. We opted for the hotel and were advised it opened at 8PM and that's when we arrived. People were seated and already eating. It was also mentioned that it is was a prix fixe Christmas eve dinner for $180 per person! No mention of this anywhere. I realize this is a time when the staff would rather be home with their families but it’s up to management to train their staff to take care of hotel guests and improve communication between the staff.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Consider booking elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from María Jesús Bujanda, Owner at Hotel Plaza San Francisco
Responded 1 Feb 2024
Thank you for your review of Hotel Plaza San Francisco. It appears that your overall experience at the hotel was mixed. Positive aspects included the well-presented hotel, spacious and clean rooms, and helpful staff. However, you were disappointed with certain aspects such as slow reception, additional charges for coffee and water, lack of English spoken, and poor communication between staff. Additionally, you had issues with bar service and food quality. The lack of information on meal times and nearby restaurants also affected your experience. Lastly, you were disappointed with the lack of communication regarding the prix fixe Christmas eve dinner. We appreciate your feedback and will take your comments into consideration for improving our services. Thank you for choosing Hotel Plaza San Francisco.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 509 - RM 717 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
plaza san francisco santiago, plaza san francisco hotel
LOCATION
ChileSantiago Metropolitan RegionSantiagoSan Francisco / Centro Histórico
NUMBER OF ROOMS
146
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL PLAZA SAN FRANCISCO: UPDATED 2024 Reviews, Price Comparison and 1,366 Photos (Santiago, Chile) - Tripadvisor

Frequently Asked Questions about Hotel Plaza San Francisco
Which popular attractions are close to Hotel Plaza San Francisco?
Nearby attractions include Teatro Municipal de Santiago (0.3 km), San Francisco Church (0.08 km), and Barrio Paris Londres (0.1 km).
What are some of the property amenities at Hotel Plaza San Francisco?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hotel Plaza San Francisco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Plaza San Francisco?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Plaza San Francisco?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Hotel Plaza San Francisco?
Conveniently located restaurants include Restaurant Bristol, La Serrana, and Quijote Restaurant.
Are there opportunities to exercise at Hotel Plaza San Francisco?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hotel Plaza San Francisco have airport transportation?
Yes, Hotel Plaza San Francisco offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Plaza San Francisco located near the city centre?
Yes, it is 0.7 km away from the centre of Santiago.
Are any cleaning services offered at Hotel Plaza San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Plaza San Francisco offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.