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Hotel Santa Lucia

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Hotel Santa Lucia
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113 Reviews from our TripAdvisor Community

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Showing 15: English reviews
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Ajijic, Mexico
Reviewed 18 March 2017

Jackhammers were going constantly. In addition, my room faced a noisy street full of traffic. First night there was no hot water. No air conditioning, only a fan. TV received CNN in English. Breakfast consisted of cold cereal and milk, bread for toast, cake, undercooked scrambled eggs, canned fruit salad, watered down juice and coffee. Good location and clean. Hotel...

Thank shortshrink
Federico A, Manager at Hotel Santa Lucia, responded to this review

Dear Shortshrinkg, I would like to start by apologizing for your experience with us, we are sorry we failed to meet your standards. I would like to use this opportunity to let you know we are undergoing a major renovation process that includes, among other things, air conditioning and the replacement of all the street facing double windows for newer...

Manila, Philippines
Reviewed 31 October 2016 via mobile

The hotel is on the 4th flr of a pedestrian street so you have to wait downstairs on the sidewalk if you called a taxi, no way of knowing if it's there if you're on the 4th flr. The elevator only goes to the 4th flr, so in our case our room was on the 5th flr and had to...

Thank buzzlightyear182
Arroyo Grande, California
Reviewed 30 October 2016

The Santa Lucia is a decent hotel in the middle of the fun zone of Santiago. Enjoy the streets and plazas with excellent street musicians just a short walking distance. Not too far from museums and government buildings. We walked everywhere, and enjoyed the journey. Good breakfast and friendly staff.

1Thank Stephen D
Brisbane, Australia
Reviewed 27 September 2016 via mobile

Location of this hotel is great as close to plazas, main pedestrian only streets, and the Metro. Noisy if on San Antonio side of building ( odd room numbers I think), other side is soooo much quieter. They change my room very promptly. Wifi is ok. Breakfast is poor but the tea and toast are hot. Staff are very friendly....

1Thank KathyAU_13
Reviewed 27 February 2016 via mobile

I ended here because I was in trouble. When I took a quick look in the hotel, I thought I would not be as expensive as it is (65$/night, breakfast TV and WiFi included). Besides, the hotel is quite well located. The room are comfy, the internet works well, and the breakfast is good (but very simple, without any fruits)

Thank Tsiory P
Federico A, Manager at Hotel Santa Lucia, responded to this review

Dear Tsiory, We apologize if we didn’t meet your expectations for the price, we work with revenue management and a dynamic rate depending on the hotel’s occupation. It is difficult to get a last minute cheap rate. We suggest that if you decide to visit us again you check with time our early booker rate on our website that can...

Reviewed 8 February 2016 via mobile

Stayed here for a couple of nights at the end of our trip before leaving Santiago for Australia and home. The hotel is in the city centre, pretty close to the things a traveller needs. It is a basic hotel, which is starting to really look its age. Breakfast was included in the daily rate; a basic breakfast but certainly...

Thank Glenn L
Federico A, Manager at Hotel Santa Lucia, responded to this review

Dear Glenn, I would like to start by apologizing for the bad experience you had with the noise in your room. I would also like to point out that we have interior rooms available, at the same price than the street ones, that are protected from the street noise. Also, all of our rooms that face the street have double...

Sydney, Australia
Reviewed 24 January 2016

My group of three friends stayed here on three separate occasions within a four week period as Santiago was the hub for our flights in and out of South America. The reason for my overall high rating is that the hotel is very good value for money. It is extremely well located in the central business district. We got a...

1Thank pomster2014
Washington DC, District of Columbia
Reviewed 3 September 2015

Hotel Santa Lucia is not fancy but it is perfectly fine, well situated in the heart of the business district and with very kind staff. I went mainly to catch a couple of ballet performances at the gorgeous Teatro Municipal de Santiago, which is just a block from the hotel. Breakfast is basic but one could oder omelettes and other...

1Thank Jeannette N
Reviewed 17 June 2015 via mobile

This is NOT a good HOTEL... They lied in the pictures, its nothing like that!!! It was winter, and the water didn't get HOT!!!! I had to take shower in another place because out shower was COLD!!! THEY DONT HAVE WIFI IN THE ROOMS!! And dont have elevator to the rooms, we need to take the ladder with all our...

Thank Dsddt
Federico A, Manager at Hotel Santa Lucia, responded to this review

Dear Guest, I would like to start by apologizing for your bad experience on behalf of the entire hotel staff. We did not have any other complaints about the water temperature during this year and our water system always reported a temperature over 60ºC on the boilers that translates into a temperature of 40ºC to 45ºC depending on the location...

Vila Nova de Poiares, Portugal
Reviewed 30 May 2012

For the value payed it`s a big desapointment. Room it´s very poor and the lack of maintenance it´s evidente. When in Central Santiago there is a hotel with plenty of rooms to rent, be suspicious and ask if it's possible to see the room first. Not recomended

Thank Miguel1976_12
fastoreca, Owner at Hotel Santa Lucia, responded to this review

Dear costumer, Thank you very much for taking the time to give us your feedback. I am very disappointed that your stay was not what you were expecting. I would like to apologize on behalf of the hotel and all the staff for your stay. Your comment about the simplicity and the lack of maintenance of the rooms is not...

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  • Restaurant
  • Free Internet
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Public Wifi
  • Breakfast included
  • Concierge
  • Laundry Service
Official Description (provided by the hotel)
Our hotel is Conveniently located in downtown Santiago close to main tourist attractions and business hot spots. Our main goal is to make your stay in downtown Santiago most enjoyable, comfortable and productive. Our friendly staff will be always at your service. ... more   less 

Additional Information about Hotel Santa Lucia

Address: San Antonio 327 | Huerfanos 779, Santiago 8320168, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: RM207 - RM449 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Santa Lucia 3.5*
Number of rooms: 67
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Santa Lucia staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room that does not front on the street might be better.”
stephendK8502WP, 29 Oct 2016 | Read review
“Hope you get a room away from the street (or try asking for it)”
pomster2014, 23 Jan 2016 | Read review
“I enjoyed a room facing famous San Augusting street. On the 4th floor, so it was quiet.”
62jeannetten, 3 Sep 2015 | Read review
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