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We stayed there for one night in September and the hotel was old, dirty and there was construction noise all night. I called the front desk and was told it was going to stop at midnight. It didnt !!! Until 5:00 AM that we left...More
Thank Roland B
Response from Federico A, Manager at Hotel Santa LuciaResponded yesterday
Thank you for taking the time to evaluate us. I would like to start by apologizing for your bad experience with us.
We were as surprised as you were with the noises you experienced this date. The noises were coming from a building...More
I stayed for 2 nights at Hotel Santa Lucia while I had a stop over in Santiago. My travel agent booked it for me based upon my request for a centrally located hotel that I could walk around the old city centre area easily from....More
Thank Grant H
Response from Federico A, Manager at Hotel Santa LuciaResponded 16 May 2017
Thank you very much for your comment that helps us improve. I would like to apologize on behalf of all the hotel staff for the negative aspects of your stay.
I would like to use this opportunity to let you know that we...More
Jackhammers were going constantly. In addition, my room faced a noisy street full of traffic. First night there was no hot water. No air conditioning, only a fan. TV received CNN in English. Breakfast consisted of cold cereal and milk, bread for toast, cake, undercooked...More
Response from Federico A, Manager at Hotel Santa LuciaResponded 20 April 2017
I would like to start by apologizing for your experience with us, we are sorry we failed to meet your standards.
I would like to use this opportunity to let you know we are undergoing a major renovation process that includes, among other...More
The hotel is on the 4th flr of a pedestrian street so you have to wait downstairs on the sidewalk if you called a taxi, no way of knowing if it's there if you're on the 4th flr. The elevator only goes to the 4th...More
The Santa Lucia is a decent hotel in the middle of the fun zone of Santiago. Enjoy the streets and plazas with excellent street musicians just a short walking distance. Not too far from museums and government buildings. We walked everywhere, and enjoyed the journey....More
US$47 - US$113 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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