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Mercure Santiago Centro

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Mercure Santiago Centro
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976 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Santiago Centro
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Showing 191: English reviews
Sydney, Australia
Reviewed 30 January 2017 via mobile

Staff helpful and friendly. Room on main street but not too noisy. Pleasant pool area and bar for Pisco sour. Buffet for breakfast and dinner, plenty of choice. Mixture of locals and tourists. Very central area for tours, airports. Bed comfortable and descent bathroom. Problem with fridge so noisy had to leave turned off so no cold water.

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Helpful?
1Thank Lg45now
Mercure S, General Manager at Mercure Santiago Centro, responded to this review

Dear Lg45now! Thank you for taking the time to share your experience at our hotel. I am sorry for the inconvenience with the fridge. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I really appreciate your sharing your concerns, and I hope that you will give us the opportunity to...

Brisbane, Australia
Reviewed 28 January 2017

We stayed in this hotel for 2 days and it was exactly what we expected, a nice large size room, quiet, good facilities, comfy bed and a lovely view. The location was very central and the metro station was just down the street which also had an underpass to cross under the street which was very convenient. We caught the...

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Helpful?
1Thank TravellersBrisbane
Mercure S, General Manager at Mercure Santiago Centro, responded to this review

Dear TravellersBrisbane! We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you...

Munich, Germany
Reviewed 25 January 2017

Great location with spacious rooms. Walking distance to restaurants, supermarkets, subway. Excellent service, gym is only average - some machines were not on maintenance. Overall a good choice for the price level.

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Helpful?
Thank steelriver2014
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear steelriver2014, I would like to thank you for share your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla . Enc. Calidad.

Melbourne, Australia
Reviewed 22 January 2017

I stayed here for 3 nights after traveling for 3 months around South America. This is a clean, accommodating hotel but there are definite cons. 1. The air conditioner is incredibly loud, even when you turn it to low fan. 2. There is no top sheet so you sleep directly under duvet, which is disappointing. 3. Maybe it's just me,...

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Helpful?
Thank Tania S
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear Tania S, I would like to thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies for the inconvenience with the air conditioner and the key. Please rest assured that we are taking the appropriate...

Toronto, Canada
Reviewed 7 January 2017

This is our second visit to the Mercure hotel. It was our first choice because of its price, location and its rooftop pool! What was a pleasant surprise was the recent renovation to the hotel. While renovations have not yet been fully completed, the lobby has been completed and looks fantastic. The floors we stayed on had not yet been...

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1Thank Therichpeasant
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear Therichpeasant! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Canada
Reviewed 6 January 2017

The location is about 25 minutes from the airport and very close to the main tourists sites (all within walking distance), My family of 5 (adults) had two rooms on the 14th floor. The rooms were great and the bathroom was just a little tired but nothing to be that concerned about. The breakfast buffet was well worth it...lot's of...

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Helpful?
Thank S I
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear S I, We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Baradine, Australia
Reviewed 24 December 2016

We had 2 nights stay here and we had a very nice stay. All of the front desk staff were really great, booked tours for us and were very helpful. A lot speak English but those that can't make a real effort to understand you. The room was a good size and had an ensuite shower,King sized bed , fully...

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Thank gypsy039
Reviewed 23 December 2016 via mobile

This hotel is very reasonably priced and is in an excellent location. The front desk clerk named Lorenzo is amazing. He was so helpful and patient and was able to help me out with another reservation! This is a great hotel for a one night stay. The bed was also very comfortable.

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Thank HABUK
Wuhan, China
Reviewed 23 December 2016 via mobile

Okay. It's a great location. The breakfast is so-so. (In what country are frankfurters "bacon"?). The front desk people speak English. But no one else in the hotel speaks English! This is not an international-class hotel. The barmen don't know what a martini cocktail is (despite its accurate description in the menu); servers and maids speak no English. My room...

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Thank gssftl
Rotterdam, The Netherlands
Reviewed 23 December 2016 via mobile

Even you want to stay in the centre of Santiago, this would be a good place. Comfortable beds is rooms that are very clean, but a bit tired and worn. Especially the gym needs some love and care from someone in management: it might look nice on pics, but weights are missing, as are accesories and maintenance is overdue. Restaurant...

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Helpful?
Thank MarijnHG

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Mercure Santiago Centro

Address: Avenida Libertador Bernardo o'Higgins 632, Santiago 8330066, Chile (Formerly Caesar Business Santiago Centro)
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: RM384 - RM632 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Santiago Centro 4*
Number of rooms: 142
Reservation Options:
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Also Known As:
Caesar Business Santiago Centro Hotel Santiago
Caesar Business Hotel Santiago
Hotel Style:
#35 Luxury Hotel in Santiago
#46 Family Hotel in Santiago
#47 Romantic Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Santiago Centro staff and other travellers.
22 questions
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Questions? Get answers from Mercure Santiago Centro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the front of the hotel if you want a view of Santiago and not the flats behind the hotel”
 of 5 bubbles SummerseatSally, 21 Mar 2017 | Read review
“Call the hotel ahead of arrival and arrange for pick-up from the airport.”
 of 5 bubbles 372iv, 5 Jan 2017 | Read review
“rooms on the top floors give a nice city view..”
 of 5 bubbles gypsy039, 24 Dec 2016 | Read review
“Get a renovated room at the back of the hotel on a high floor.”
 of 5 bubbles LTP-BCC, 1 Dec 2016 | Read review
“Get one facing the St Lucia park. Nice views across the city.”
 of 5 bubbles LesB4, 2 Oct 2016 | Read review
5 of 5