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JW Marriott Hotel Quito

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1,426 Reviews from our TripAdvisor Community

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Showing 1,094: English reviews
Hamilton, Canada
Reviewed 4 days ago NEW

Beautiful hotel with great service. Arrived after being in the jungle for 5 days and although it was noticeable that we were in need of laundry services and a shower, we were given roses and treated respectfully. The breakfast was fabulous complete with smoothie bar. Next time I will have to use the pool!

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Helpful?
Thank Kimberly O
Prescott, Arizona
Reviewed 5 days ago NEW

We stayed two nights at JW Marriott Hotel Quito prior to flying to the Galapagos for a Silversea Silver Galapagos cruise. The arrangements were made by the cruise line. The hotel is relatively new and very clean. Staff is very friendly and helpful. Breakfast buffet was included as part of the package. Plenty of food as well as an omelette...

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1Thank Prescott2007
Irvine, California
Reviewed 1 week ago

Hotel was fine, large rooms, good bar, nice staff. Food was very disappointing. Chef seemed to be trying too hard to be inventive. Lovely setting for both the hotel and restaurant, new waterfront area is impressive.

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Thank Diane S
British Columbia, Canada
Reviewed 1 week ago

Stayed here before our trip to the Galapagos Islands and the service was excellent. Very clean hotel with beautiful roses in the lobby. The breakfast buffet was extensive and very fresh. The Bistro Lead chef Xavier was a smiling face in the morning and happy to make whatever I requested. He even put up with my bad Spanish. Lots of...

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Thank Ukechick56
Reviewed 1 week ago

After travelling around Ecuador we decided to stay at this Hotel in Quito on our last night. The Hotel is centrally located , easy to move around the New Town for shopping, eating in restaurants and to go out. The rooms are big, super clean with great views of the city. A place to feel like home!

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Helpful?
Thank Grace H
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear Grace H, Thank you for choosing us for your last stop around our wonderful country! Where did you go in Ecuador? What was your favorite part? We would really love to know. We hope you had the opportunity to visit our four main regions, the highland, coast, amazon, and Galapagos. About our hotel, we renovated our rooms just 4...

Rapid City, South Dakota
Reviewed 1 week ago via mobile

We stayed here as part of the pre cruise package offered by Celebrity. We upgraded to the Elite floor so we enjoyed a cooked breakfast buffet in the Elite lounge and daily wine and buffet in the evening. My wife loved the pool. The room was upscale and spacious. All the staff was very courteous and helpful. We would certainly...

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1Thank Rutman
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear Rutman, Thank you! We are happy to know you decided to upgrade your stay, it is really worth it. Just as you mention, the Executive Lounge has many benefits that include food all day long, unlimited soft drinks, personalized service, a beautiful view of the city, among many others. We appreciate you mentioning our staff; we always look for...

Flagstaff, Arizona
Reviewed 1 week ago via mobile

We had a fantastic stay. The room was amazing, the food in the executive lounge was very good, the service was fantastic, and the hotel is close to everything in town. Its a bit of a drive to the old town, but you get to see many things.

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Helpful?
Thank Charlie T
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear Charlie T, Thank you! We have really enjoyed reading about your experience at JW Marriott Quito. We recently renovated our rooms and we have had the best comments about them, these are spacious and comfortable for our guests. The fact that you had access to the Executive Lounge is a huge plus, you have the best view of the...

Marietta, Georgia
Reviewed 2 weeks ago

We spent four nights at this lovely hotel prior and after a Galapagos cruise. What a relaxing, quiet and positively beautiful hotel. Our room was spacious, clean, and the fresh roses were a fabulous addition. Actually, the roses EVERYWHERE were simply amazing! We will return here if ever in Quito again!

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Thank Lana K
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear Lana K, Wow! How did you enjoy the Galapagos? It is a complete paradise. We really hope you had the time of your life and got to see all of the magnificent flora and fauna of our beautiful islands. We sincerely thank you for your preference and we are happy to know you found our rooms to be comfortable...

Houston, Texas
Reviewed 2 weeks ago via mobile

I will start with the good: 1. Sushi great 2. Staff very friendly The bad: 1. Food too expensive (all Marriotts) 2. Beds lumpy 3. The wifi in the room is horrible and is my biggest complaint. If you stay at a JWM, then you should be able to get wifi speeds faster than 1993 dial-up. We stayed in two...

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1Thank IHATEHGVC
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear IHATEHGVC: Thank you for taking the time to share your comments with us. Receive our sincere apology for the inconveniences you found during your stay. Our aim is to create excellent memories for our guests, however in this occasion it has not been possible. Your comments have been directed to the respective areas for corrective action to be taken...

Dammam, Saudi Arabia
Reviewed 2 weeks ago via mobile

A wonderful lunch with family !!! Excellent environment, services, people, place ! Food - Sushi restaurant is a wonderful place to eat and enjoy the hotel specially TEMPURA ROLLS and crunchy shrimps are delicious.

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1Thank MarceloH
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear MarceloH, Thank you! We love to know you loved your lunch with your family at The Exchange & Kaori Sushi Bar. Our sushi chef is so talented and this is because he loves what he does and our ingredients are carefully picked from local distributors. We hope you can come back and try the many recipes we have in...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Visit Quito, Ecuador in style when you stay in the JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool. ... more   less 

Additional Information about JW Marriott Hotel Quito

Address: Av. Orellana 1172 y Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: RM612 - RM1,082 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Quito 4.5*
Number of rooms: 257
Reservation Options:
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Also Known As:
Jw Marriott Quito
Marriott Hotel Quito
Marriott Quito
Quito Marriott
Hotel Style:
#2 Spa Hotel in Quito
#4 Business Hotel in Quito
#4 Family Hotel in Quito
#5 Luxury Hotel in Quito
#11 Romantic Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Quito staff and other travellers.
32 questions
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Questions? Get answers from JW Marriott Hotel Quito staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an ocean view room.”
 of 5 bubbles 575dianes, 2 Dec 2016 | Read review
“Try to get a view of the city.”
 of 5 bubbles Ukechick56, 1 Dec 2016 | Read review
“Both rooms we had were perfect!”
 of 5 bubbles lanak822, 26 Nov 2016 | Read review
“we were on floor 7 twice, both great rooms”
 of 5 bubbles AnneZ996, 12 Nov 2016 | Read review
“Ask for a room that does NOT overlook the lobby.”
 of 5 bubbles Introvertica, 29 Oct 2016 | Read review
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