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Sheraton Quito

1,203 reviews
#6 of 116 Hotels in Quito
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Traveller (219)
Room & Suite (71)
Dining (13)
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Overview
  • Excellent69%
  • Very good25%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“the club lounge”(20 reviews)
“four points”(9 reviews)
“soccer stadium”(6 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,203)Write a Review
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306
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All reviewsthe club loungefour pointssoccer stadiummall across the streetmajor shoppinglarge mallbusiness districtchoose this hotelexcellent hotelbusiness triproom service isbreakfast buffetthe hotel is cleanexcellent stayupgraded to a suiterooms are comfortablelate check
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11 - 15 of 471 reviews
Reviewed 25 December 2017

Unfortunately, not every Sheraton is the same and most times you get a very cookie-cutter experience. The Quito Sheraton is by far a higher category hotel both with quality and service. Overall wonderful experience.

Review collected in partnership with this hotel
1  Thank iraa a
Response from sheUIO, Manager at Sheraton QuitoResponded 26 December 2017

Dear Iraa a, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Michel Thorin General Manager

Reviewed 21 December 2017

Jude Coyle at the SPG Ambassador desk did superb job of setting up the reservations and upgrades and the staff at the property provided excellent service!! Looking forward to returning for another 3 days as we finish our trip!

Review collected in partnership with this hotel
Thank 91madhavm
Response from sheUIO, Manager at Sheraton QuitoResponded 26 December 2017

Dear 91madhavm, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We will be waiting for you! Warm regards, Michel Thorin General Manager

Reviewed 18 December 2017

I stayed in this hotel for almost three weeks and everything was perfect. Big and clean rooms, lots of tv channels, confortable bed and the surprising automatic curtains. The breakfast is complete, has all you need and more. You can request different dishes such as...More

Review collected in partnership with this hotel
1  Thank Marcus O
Response from sheUIO, Manager at Sheraton QuitoResponded 20 December 2017

Dear Marcus O, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel and share your comments! We hope you will come back and visit us soon! It will be always...More

Reviewed 30 November 2017

The hotel should include all fees in the bill not asking to pay those small fess in the checkout. This will save time for both (hotel and guest). Also, people asking to take care of bags is bad. I could ask it if I need.More

Review collected in partnership with this hotel
Thank FalcaoOliveira
Response from sheUIO, General Manager at Sheraton QuitoResponded 8 December 2017

Dear Mr. Falcao Thank you for share with us you opinion and for your preference to our brand. We have took note about your suggestions. Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent...More

Reviewed 19 November 2017

Nice modern clean decor. Comfortable room and bed. Nice-sized bathroom with great shower and abundant hot water. Bottled water supplied in room. Very clean. Staff is very courteous and professional. Breakfast is good. The restaurant for dinner was excellent. The paiche fish was delicious and...More

Thank GiselaZD
Response from sheUIO, Manager at Sheraton QuitoResponded 9 December 2017

Dear GiselaZD Thank you for taking the time to contact us concerning your recent stay at our Hotel. Thank you for your valuable comments about our services, they will help us to motivate and keep providing the service that our guests deserve. It's a real...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$194 - US$382 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Quito
#2 Luxury Hotel in Quito
#10 Family Hotel in Quito
#12 Romantic Hotel in Quito
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$194 - US$382 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Quito
#2 Luxury Hotel in Quito
#10 Family Hotel in Quito
#12 Romantic Hotel in Quito
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (219)
Room & Suite (71)
Dining (13)
Questions & Answers
Ask a question
PickyAboutHotels
10 February 2018|
Answer
Response from mariaeL3157AL | Reviewed this property |
Shuttle to/from airport are available
0
Votes
connie j
20 April 2017|
AnswerShow all 4 answers
Response from sheUIO | Property representative |
Dear connie j, Quality Assurance Manager We have transportation to the airport with a fee. If you wish to coordinate it you can contact us anytime o request it at your arrival. Best regards, Carolina Vera B.
0
Votes
mkeklund12
7 April 2017|
AnswerShow all 4 answers
Response from sheUIO | Property representative |
Dear mkeklund12, The main stop is about one block away from the hotel. Have a nice day! Carolina Vera Quality Assurance Manager
0
Votes
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Room Tips
"Blackout blinds in the rooms"
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"Not really a family type hotel. Ideal for business travellers"
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"On the 10th floor there is breakfast and then food, beer and wine available just about all day, plus a living..."
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"Strongly suggest a club level room"
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