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Hotel Dann Carlton Quito

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#24 of 112 Hotels in Quito
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Dann Carlton Quito
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492 Reviews from our TripAdvisor Community

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Showing 229: English reviews
Reviewed 22 November 2016 via mobile

I stayed here for a week whilst travelling on business. The staff at the hotel were excellent- very attentive and friendly. I had some problems with the altitude of Quito and they were very helpful. They delivered an oxygen tank to my room and showed me how to use it. The cost was 35 USD to hire for my entire...

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Helpful?
Thank Kirsty H
Management response:

Dear guest: It is very comforting to read a guest opinion and know that our staff was very helpful when you most needed, we´re glad to know also that Buffet Breakfast and wifi access was of your acceptance, thanks for mentioning the improvement of the bathroom it is a pending task hopefully for next year. I hope you comeback to...

Reviewed 21 October 2016 via mobile

My room smelled like fresh paint and no windows to vent. The water didn't run constantly and the pressure was terrible!!!! Don't recommend this hotel for the price you pay... almost USD 200 and the room does not look like that price...

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Helpful?
Thank Rafael G
Management response:

Dear guest: I´d like to apologize to you for not meeting your expectations on the room you stayed at the Dann Carlton Hotel, knowing your disappointing then I´m sure we could have offer you a different room, however we´re very sorry we let you down and your comment will help me to prevent this for not happening again with other...

Reviewed 15 October 2016 via mobile

I have stayed at Dann Carlton a few times. It always gets better and better. Service is impeccable, very clean and confortable rooms. Only comment is that the light in the rooms is a little weak, specially in the suite's waiting room. Breakfast is Fantastic. Generous and delicious with lots of local food and natural fruit and juices. Definitely I...

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Helpful?
Thank Dhnelson26
Management response:

Dear guest: It´s a real pleasure to read your comments about our service, during your last stay at the Dann Carlton Hotel, thank you for taking some time to post your opinions, we´re glad to know that you enjoyed our Buffet Breakfast, your words commit us to continue providing only excelente service to all our dear guests. Cordially,

San Jose del Cabo, Mexico
Reviewed 10 October 2016 via mobile

We stayed there in a party of 8 (3 rooms) and had great time. Rooms are clean, staff is friendly and food was good. On the other hand, place is well located close to the main attractions in the city. I definitely will stay again here when coming back to Quito.

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Helpful?
Thank theglimmertwin
Management response:

Dear guest: It is pleasant to read your comments about the Dann Carlton service and location, we´re glad to know that we met your expectations together with your party and that all enjoyed staying with us, we´ll be waiting for you to return in your next visit to Quito. Cordially,

London, United Kingdom
Reviewed 2 October 2016 via mobile

Just an overnight here but enough to get a feel for the place. Lobby area felt classy, good furniture, art and a busy cafe opposite serving calorie busting delicacies. The room itself was fine, good sized - bathroom felt a little small. Took a look at the pool but didn't get to use it, more for lengths than chilling. There...

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Helpful?
Thank UrbanFox99
Guidetoecuador, Gerente at Hotel Dann Carlton Quito, responded to this review

Dear guest: Thank you for taking the time to post your opinions and share your experiences during your stay at the Dann Carlton Hotel in Quito, thank you for mentioning the Europa Cafe located at the entrance, ended a great place to try not only our great pastry but also a variety of specialties prepared by our Chef, thank you...

Old Saybrook, Connecticut
Reviewed 2 October 2016 via mobile

Very clean. Staff very accommodating. Room service always on point. Loved the little pastry shop in the lobby, worth giving it a try. Located in the heart of Quito. Would recommend this hotel to anyone..

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Helpful?
Thank carissa843
Guidetoecuador, Gerente at Hotel Dann Carlton Quito, responded to this review

Dear guest: We´re very glad you enjoyed the Dann Carlton Hotel in Quito, thank you for sharing your experiences and submit your opinion about the service and convenient location of our Hotel, we hope to welcome you in a near future. Cordially,

Reviewed 28 September 2016

The rooms are very nice, but the wifi did not work most of the time we were there. The front desk only told us they knew the internet was not working and did not know how long it would be down. For the buffet breakfast it was mostly not food you would imagine for breakfast, it felt like they were...

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Helpful?
Thank Stevie K
Guidetoecuador, Gerente at Hotel Dann Carlton Quito, responded to this review

Dear guest: We´re disappointed to know that you did not enjoyed your stay because you experienced troubles wit wifi during a a time during your stay, we´re very sorry that happen, I´ll make sure this does not repeat again with other guests, about our breakfast I´d like to tell you that every morning we prepare breakfast with fresh and several...

Amsterdam, The Netherlands
Reviewed 24 September 2016

Nice room very Nice breakfast, and friendly Staff! I had a 2 days layover before heading to guayaquil . The bed was good and a very spacious room. Very good gym. Indoor pool. I would have preferred an outdoor pool but you cant have it all. Big mall on walking distance. Relatively safe neighbourhood.

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Helpful?
Thank heidi086
Guidetoecuador, Gerente at Hotel Dann Carlton Quito, responded to this review

Dear guest; I´d like to thank you for posting your experiences and opinions about the service at the Dann Carlton Hotel during your recent stay, we´re very pleased to know that not only you enjoyed the gym and the rest of the areas but also our food, I hope we have the chance to welcome you again in a near...

Pasadena, California
Reviewed 20 September 2016

We enjoyed our stay at Hotel Dann Carlton. Our room was quiet and the beds were very comfortable. The staff was friendly and helpful and they recommended a tour company for our stay in Quito before going to the Galapagos. The food in the downstairs restaurants was very good too.

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Helpful?
Thank H M
Guidetoecuador, Gerente at Hotel Dann Carlton Quito, responded to this review

Dear guest: It´s very pleasant to read your opinion about the time you stayed at the Dann Carlton Hotel in Quito, we´re glad we meet your expectations not only in the service but also with the Gastronomy at our restaurantes, we hope to have another opportunity to welcome you in a near future. Cordially,

Sydney, Australia
Reviewed 3 September 2016 via mobile

We were very pleasantly surprised with this hotel. It is beautifully decorated, without being extravagant and the rooms are spacious and clean. There is a lovely little cafe in the lobby that serves great food and a fully equipped gym. Above all, the staff were brilliant and extremely helpful in everything that we asked. We loved our stay here and...

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Helpful?
Thank Lukeharps
Management response:

Dear guest: We feel very commited with your words, thank you for sharing your experiences while staying at the Dann Carlton Hotel in your recent visit to Quito, we´re glad the Gym fulfilled your expectations as well as our "Europa Cafe", but when you mention the hotel staff and the good service you received, that is the best compliment and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel is located in the best area of the city, is surrounded by modern buildings, close to offices and companies such as Bayer, Petroecuador, Petroamazonas, Avianca, etc. Within walking distance of the most important Park in the city, "Parque La Carolina", ideal for walking and exercising, its location allows quick access to the route closest to the international airport, which is 30-45 minutes out of town, the Hotel has two towers of rooms and Suites consists of 210 rooms and suites, with King or Queen beds, a Dann Carlton Suite with all amenities, wi-fi free of charge in all rooms and public areas, restaurant offering a wide variety of delicious national and international dishes, a Cafeteria serving breakfast and lunch buffet daily, Room Service, a European style coffee with delicacies in pastry, bakery, coffee, etc. A full gym with a heated swimming pool with retractable roof, hot tub, wet areas for men and women, Squash Court, the hotel also offers 12 comfortable and versatile meeting rooms/ballroom for social events and business meetings, with all the audio and video support and infrastructure, the staff always offers a friendly and professional kind service to all guests and clients. ... more   less 

Additional Information about Hotel Dann Carlton Quito

Address: Av. Republica de El Salvador N34-377 | Av. República de El Salvador N34-377, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: RM573 - RM786 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Dann Carlton Quito 4*
Number of rooms: 210
Reservation Options:
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Hotel Style:
#11 Business Hotel in Quito
#11 Luxury Hotel in Quito
#26 Romantic Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Dann Carlton Quito staff and other travellers.
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Questions? Get answers from Hotel Dann Carlton Quito staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor”
 of 5 bubbles kdeck2017, 22 Feb 2017 | Read review
“We had a corner room with 2 large beds. The corner rooms are spacious”
 of 5 bubbles B8922NCamya, 8 Feb 2017 | Read review
“Rooms located at the street side can sometimes be a little noisy, but mostly so because of car alarms going off. Not their fault really.”
 of 5 bubbles 634pm, 6 Jan 2017 | Read review
“Less street noise for rooms facing west (Luxemburgo)”
 of 5 bubbles ccpund, 16 May 2016 | Read review
“Ask for a room on the 6th floor or higher; the street noise is not bad, but almost non-existent he higher up you go”
 of 5 bubbles apadenska, 7 Feb 2016 | Read review
5 of 5