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Hotel Los Balcones

Travellers' Choice award winner
#4 of 58 Hotels in Cuenca
GreenLeadersPlatinum level
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1 room 2 adults 0 children
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Hotel Los Balcones
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411 Reviews from our TripAdvisor Community

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Showing 284: English reviews
Bradenton, Florida
Reviewed 6 August 2015

Not only do they have a great hotel, Los Balcones has 5 apartments for longer term rentals. We stayed for a month in the apartments. It was fantastic. I really hate to leave here. We ate breakfast everyday at the hotel and it was great. They helped us with a bunch of things including arranging tours and transportation, where to...

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Helpful?
3Thank Larry S
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Larry. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best...

Pasadena, California
Reviewed 26 July 2015

This hotel was perfect for us! Its price is totally reasonable, it has a gorgeous historical style, and the staff are fantastic. Best of all-- it has noise-proof windows, which are necessary for the noisy streets in Cuenca! Amazing location for walking to all the historic sights, too. We loved it!

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Helpful?
1Thank DaisySRose
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Daisy. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

Reviewed 23 July 2015

Working as a planner in the meetings industry, I stay at a wide range of hotels - from 3 star to 5 star. This hotel, is now one of my favorite hotels on the planet, and it's largely down to the level of service and amazing hospitality, something that's largely disappearing from our busy and corporate world. When we booked...

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Helpful?
Thank Alisa S
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Alisa. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best...

Columbia, Maryland
Reviewed 21 July 2015

I cannot begin to express how highly I think of this hotel. It is a gem located in the heart of the historic district of Cuenca. The owner Henry and staff go above and beyond to give you an amazing stay. Each person is friendly and helpful working hard to keep the hotel beautiful and immaculate. I also highly recommend...

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Helpful?
Thank JessiMitchell
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Jessica . In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Hua Hin, Thailand
Reviewed 15 July 2015

A well restored/renovated building in the centre of the old town of Cuenca. The hotel has recreated an old world atmosphere and ambience and has done it in a very nice style. Our room was very comfortable with it's balcony overlooking the street. It was also appreciated that we could close the large shutter and seal out the street noise...

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Helpful?
Thank Michael C
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Michael. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

Bethesda, Maryland
Reviewed 14 July 2015

This is a great place to stay in Cuenca. It is an attractive hotel with nice rooms that avoids some of the pitfalls of other places -- i.e. the shower has hot water. The breakfast was excellent. The staff was helpful. It's conveniently located near the historic district. Prices are good. We highly recommend.

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Helpful?
Thank oldruggedx
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Guest . In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Granada Hills, CA
Reviewed 8 July 2015

We stayed a couple of nights and we couldn't be happier, the place is impecable clean, the decor is beautiful, the rooms very confortable and the bathroom shower is to die for. Paulo, the manager was extremely helpful and friendly as well as the rest of the staff. I would definitely be back on my next stay in Cuenca which...

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Helpful?
Thank NatGranadaHills
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Nat . Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again....

Albuquerque, New Mexico
Reviewed 3 July 2015

Super cute, great breakfast, right in the downtown old part of Cuenca. This hotel is moderately priced, and although located in an old colonial style building, it has been nicely renovated. Perfectly clean. After a long day of travel, it was a welcome relief to find such a comfortable place to stay. Bonus -- the homemade chocolates were divine!!

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Helpful?
Thank mars5555
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Guest. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

Waltham, Massachusetts
Reviewed 1 July 2015

After a less-than-ideal experience with our first hotel in Cuenca, we ended up at Hotel Los Balcones and we couldn't have been happier. The entire hotel, as you may have guessed, is rooms with balconies. There are probably 12 total and we were on the upper floor. Our room was clean and comfortable, and there was WiFi. All of the...

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Helpful?
Thank Eric M
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Eric . In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Dallas, Texas
Reviewed 1 July 2015 via mobile

Hotel Los Balcones provided one of the warmest welcomes I've ever had. The staff is absolutely superb and have the best interest of the guest at heart. The beds (I stayed in two different rooms) were very comfortable and a treat after walking the accommodating streets of Cuenca all day. When I return, I no doubt will be checking in...

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Helpful?
Thank PapaRomeo21
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Guest. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Los Balcones Hotel is located in the center of Cuenca, to 10 minutes of Mariscal Lamar Airport.Our rooms are designed with fine details, each different and equipped with the requerments os a first-class hotel in a unique colonial setting.Sole Mio works in the central courtyard of the Hotel Boutique Los Balcones, which highlights the magnificent decor and atmosphere. The restaurant combines traditional Ecuadorian culinary trends with finest Italian cuisine, thus providing unique flavors. With ingredients imported and region, always emphasizing the sublime in our menu to the taste of our customers... ... more   less 

Additional Information about Hotel Los Balcones

Address: Presidente Borrero 12-08 y Gaspar Sangurima esquina, Cuenca 010150, Ecuador
Region: Ecuador > Azuay Province > Cuenca
Price Range: RM295 - RM424 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Los Balcones 3.5*
Number of rooms: 16
Reservation Options:
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Hotel Style:
#1 Green Hotel in Cuenca
#3 Romantic Hotel in Cuenca
#4 Business Hotel in Cuenca
#4 Family Hotel in Cuenca
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Los Balcones staff and other travellers.
3 questions
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Questions? Get answers from Hotel Los Balcones staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had room #4. Double windows and large wooden shutters kept out any street noise. I think all the rooms are the same that way.”
 of 5 bubbles 334nancied, 23 Feb 2017 | Read review
“Try for a room away from the street”
 of 5 bubbles Magsnmike, 1 Feb 2017 | Read review
“Try to choose a room with a balcony in the upper floors. The view is truly amazing.”
  • Morning view from the room
  • View of the sunset from the balcony.
 of 5 bubbles GabbiSanReq, 16 Jan 2017 | Read review
“We had a room that faced away from the street. No balcony, but better for noise.”
 of 5 bubbles Laura_Travels196, 15 Jan 2017 | Read review
“Try to avoid staying in the new wing unless you need extra room (and beds) for children.”
 of 5 bubbles jinjup, 7 Dec 2016 | Read review
5 of 5