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Casa San Rafael

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Traveller (167)
Room & Suite (23)
Dining (22)
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Overview
  • Excellent77%
  • Very good17%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“eggs”(28 reviews)
“yogurt”(16 reviews)
AMENITIES
Free Wifi
Breakfast included
Non-Smoking Hotel
Suites
Concierge
Laundry Service
Free Parking
3 Star Hotel
All hotel details
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Reviews (488)
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292 results
Traveller rating
220
50
17
4
1
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LanguageEnglish
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220
50
17
4
1
Show reviews that mention
All reviewseggsyogurtconverted colonialhistoric propertyold towngreat central locationhotel is locatedthe main squareits charmthree blocksparque calderonwould highly recommend this hotelwalking distancelimited spanishstaff went out of their waybreakfast was deliciousbring earplugs
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1 - 5 of 292 reviews
Reviewed 2 weeks ago via mobile

After reading so many great reviews we chose Casa San Rafael. Unfortunately it was not what we expected. The rooms were very small and most of the ones we were assigned had no windows. Some of had paint chipping from the walls. The mattresses were...More

Thank Jorge T
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 2 weeks ago

Dear Jorge As you know we are a heritage home like the most popular hotels into the center of the city. We have some rooms inside of the estructure and other's with balcony. All depend of availability. Your comments are very important to us. We...More

Reviewed 4 weeks ago via mobile

We stayed three nights at this hotel. The location is great in the center of Cuenca. Front desk staff and all staff at thehotel are very nice. Breakfast was simple but tasty. Room was nice and charming, not modern but very typical and charming. Good...More

Thank swedishtravellers
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 2 weeks ago

Thank you for your comment; it is a pleasure to hear that you enjoyed your stay with us, we work to improve. We hope to see you soon.

Reviewed 24 April 2018

First we were intrigued about our reservation being our first time to Cuenca, but as we arrived, front desk service had our reservation ready when we arrived. Our room was very good, and accommodating for our 4-member family. Included breakfast portions were a little short,...More

Thank Gustavo A
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 5 May 2018

Thank you for your comments, to all the staff at Casa San Rafael is very important to know that our guests feel well with our service. I am very happy to hear that you enjoyed your stay with us. I hope that your next stay...More

Reviewed 22 April 2018

The hotel was clean, quaint, and beautiful! The staff was superb and spoke English. Breakfast was included and was good. Located central to many attractions and great restaurants! We went to a delicious Italian restaurant and upstairs was the Jazz society where they had live...More

Thank cjseward69
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 5 May 2018

Dear Traveler. Remember that Hotel Casa San Rafael is your second home in Cuenca. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Reviewed 18 April 2018

I booked this hotel because it was around the corner from the Yanapuma language school. I strongly recommend both Yanapuma and Casa San Rafael. Casa San Rafael is like staying in a museum of colonial artifacts. There are equally good locations in the center, but...More

Thank Gabachoviejo
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Details
Price range
US$35 - US$77 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Cuenca
#2 Romantic Hotel in Cuenca
#3 Best Value Hotel in Cuenca
#3 Business Hotel in Cuenca
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$35 - US$77 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Cuenca
#2 Romantic Hotel in Cuenca
#3 Best Value Hotel in Cuenca
#3 Business Hotel in Cuenca
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (167)
Room & Suite (23)
Dining (22)
Family and Play Areas (1)
Questions & Answers
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celine a
17 September 2016|
AnswerShow all 4 answers
Response from Holly M | Reviewed this property |
We took a cab from the airport. It's the easiest way. Just show the driver the address, it works whether he speaks English or not.
0
Votes
Carmen Marta O
6 November 2015|
AnswerShow all 4 answers
Response from RogerFH | Reviewed this property |
No there is no elevator. Casa San Rafael is a restored mansion with easy stairs, and plenty of help for those who need help with baggage.
0
Votes
Kimba628
13 September 2015|
AnswerShow all 2 answers
Response from nataliad216 | Reviewed this property |
If they do not have one, I am sure they can refer you to a company that would take you to the port. They are very helpful.
0
Votes
Room Tips
"Hotel was quiet"
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"Top floor seemed less noisy than first floor."
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"Ask for a room with a window"
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"Ask for a quiet room that does not face the very busy street, Simon Bolivar"
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