Sonesta Hotel Cusco
Traveller (1230)
Panorama at the Sonesta Hotel Cusco
360
Panoramas (29)
Executive Twin Guest Room
Room & Suite (586)
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About

4.5
#11 of 265 hotels in Cusco
4.5 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Modern
City View
Languages Spoken
English, French, Spanish, Italian and 1 more
Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Children's television networks
Highchairs available
Free airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Pushchairs
Airport transportation
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Sofa bed
Whirlpool bathtub
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms

Location

Ave. El Sol 954, Cusco 08000 Peru
Name/address in local language
4.5
4.5 of 5 bubbles5,151 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled near attractions like Playa de Aramis and San Pedro market, Sonesta Hotel Cusco offers a resort-like atmosphere that garners appreciation from numerous guests for its festive vibe and pristine premises. While the comfortable and clean rooms are a highlight, some guests mention issues with noise and temperature control. The service stands out, with many calling attention to the staff's warm and efficient hospitality, despite occasional reports of inconsistency. While the hotel's cleanliness and the variety of the breakfast buffet are highly commended, additional costs for amenities sometimes impact the overall value for travelers.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Abundant

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5,151Reviews39Q+A100Room tips
Traveller rating
  • 3,766
  • 1,117
  • 184
  • 49
  • 35
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Detailed Reviews
Ajit P wrote a review Oct 2022
Raleigh, North Carolina
Hotel's Favourite
5.0 of 5 bubbles
The Hotel is in a prime location.
It has all the facilities that anyone would need. The breakfast was an awesome experience.
The breakfast chef was exceptional, he made perfect omelets' for us all.
he was always friendly and ready to help. Actually all the staff were very professional and very helpful.
i would not fault anything at the hotel.
It is in a safe location, everything was nearby.
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Review collected in partnership with this hotel
Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gustavo Parada, Director General at Sonesta Hotel Cusco
Responded 19 Oct 2022
Dear 931ajm, Greetings from Sonesta Hotel Cusco. We would like to thank you for sharing your experience in hotel with the Tripadvisor community. We are very happy to know that you enjoyed your stay with us and our buffet breakfast. We greatly appreciate your comments and look forward to the opportunity to welcome you back in the future. Best Regards, Gustavo Parada Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dbaizel wrote a review Apr 2020
Willoughby, Ohio
5.0 of 5 bubbles
This hotel was part of the tour package lodging and we were to stay there before going onto to our trip to visit Machu Picchu. Unfortunately before going to that hisorical site we were under lock down by the Peruvian Government due to Coronavirus. We were very lucky to be a guest at this hotel. They provided us with a balcony room and brought up chairs and a small table for the balcony. No request was too small and always met with a warm and cheerful smile. The cost of the lodging was very resonable and included a very nice breakfast for two. They hosted a special lunch for under 10 dollars US that included an selection of 4 or more apptizers, a selection of 4 - 5 entrees (Steak, Fish, Chicken, Pork and Vegiterian) and a dessert.

They advised us when we had to go out for pharamcy, bank or market as to what to bring and wear (masks & gloves) and a hand basket. They did their best to make us comfortable.

We would definately request to go back there if we again visit Cusco.
Read more
Date of stay: March 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Ask for Balcony overlooking the Park.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gustavo P, Manager at Sonesta Hotel Cusco
Responded 24 Apr 2020
Dear guest, Your comments are very valuable to us. We sincerely hope that you are very well at this time and with your family. We will continue to reinvent ourselves to provide you with the best service, so we hope that there is always a new opportunity for a next visit. Thank you very much for your preference, we will always be attentive to your future requests. Regards, Gustavo Parada Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
BW wrote a review Aug 2022
Dublin, Ireland
4.0 of 5 bubbles
This hotel is in a good location, a short walk from the bus station and the main square. The staff were friendly and helpful, in particular the lady at the information desk. She gave us a lot of useful information and advice and organised a trip to Rainbow Mountain for us. We had one meal in the hotel restaurant which was quite good.

The noise in this hotel was an issue for us. Very music plays in the restaurant/bar all day and night and this noise can be heard in the bedrooms. It was impossible to get a good nights sleep. As all the tours from Cusco start very early in the morning - approx. 4am, this was really disruptive and disappointing. One night we asked for the music to be turned down and in a short time it was turned down. The following evening we asked at reception and explained that the music was very loud and keeping us awake. The music wasn’t turned down. We phoned the reception desk and asked again if the music could be turned down and it wasn’t turned down. I would expect more from the hotel when they know that a lot of the guests are up early for tours.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: I would stay in this hotel again if it wasn’t for the noise issue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gustavo Parada, Director General at Sonesta Hotel Cusco
Responded 4 Sept 2022
Dear Companion03090273967, I am pleased to know that you enjoyed the hotel facilities and that our location was beneficial to you, as I could appreciate that we are in a central and safe area in the heart of Cusco. On the other hand, I sincerely regret the inconvenience with the noise coming from our restaurant that you tell us about and the discomfort that this may have caused you. We will be reviewing and taking the corresponding measures to avoid similar incidents in the future. We hope to have the opportunity to welcome you again and provide you with a refreshing experience. Cordially, Gustavo Parada Manager
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Jyneal M wrote a review Jan 2020
New Ulm, Minnesota
3.0 of 5 bubbles
Beds were comfy. Restaurant had good food. Breakfast buffet was tasty with wide variety.
No complimentary water in rooms, which is kind of unusual, but especially so in a high altitude city where you're supposed to drink more water.
Check in was slow. As at every hotel in Peru, each individual guest needs to fill out a registration for. They explained the form to each person individually, which I'm sure was intended to be more personal service, but it just slowed the whole process down.
There's a very small Grab and Go on site, but no one was every there so you had to track down someone to take your money. Getting change was a challenge also.
Check out was similar, not the right change for when we paid for the things we charged to our room. The change was only one sols so we said to keep it.
Just seemed odd that paying with cash in the local currency presented such a challenge.
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Review collected in partnership with this hotel
Date of stay: January 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gustavo P, Manager at Sonesta Hotel Cusco
Responded 15 Jan 2020
Dear guest, I appreciate the opportunity to know your opinion. It is important for us to know that we have fulfilled your stay and I am very sorry for those details that you mention to improve. We will share with our staff, this information will help us improve every detail. We hope you return on a new occasion, we will be honored that you are part of the positive changes we give thanks to the comments of our dear guests. Regards, Gustavo Parad Manager
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WuhuFL wrote a review Jan 2020
Melbourne, Florida
4.0 of 5 bubbles
A very nice clean hotel located a short walk from the main square. Breakfast was good with a nice variety of fruits and breads and fresh cooked eggs. The rooms were spacious and clean but fairly simple. The staff was friendly.
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Review collected in partnership with this hotel
Date of stay: December 2019
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gustavo P, Manager at Sonesta Hotel Cusco
Responded 7 Jan 2020
Dear guest, It is a pleasure to have been part of your experience in our magical city, our intention will always be to provide you with the best service and we are glad that your stay was like that. Thank you for highlighting the facilities and of course the excellent breakfast that the chef presents daily. I appreciate your preference and we invite you to return very soon, have a great new year. Sincerely, Gustavo Parada Manager
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Chris B wrote a review Jun 2022
Boca Raton, Florida
+1
5.0 of 5 bubbles
A very nice hotel in the bottom end of the busy Avenida del Sol. 15 minutes walking distance to Plaza de Armas. The rooms are nice size with three full size beds. Comfortable pillows and mattresses and thick towels! Our room was facing the avenue and we had a small balcony, nice for people watching but a bit noisy in the evening and early morning. Nothing that a pair of earplugs could not fix! Thick privacy curtains, mini safe and mini fridge, Nespresso coffee machine, tea bags and free bottles of water every day. The bathroom is spacious and the water pressure amole with hot water. Closet with wood hangers. The lobby has free computers, consierge, 24 hour front desk and a grab-and-go shop with snacks and sandwiches. Good, free,wifi throughout the hotel. The breakfast was amazing and the dinner was very good as well. Room service available until 10pm(Best club sandwich I have ever had). Wert accommodating staff in a stylish and comfortable setting. A great place to stay when in Cusco!
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gustavo Parada, Director General at Sonesta Hotel Cusco
Responded 16 Jun 2022
Dear Chris B Thank you for your kind comment, for us it was a real pleasure that you stayed with us , to read your comment and to know that the service provided by our team , excellent breakfast y the clubsandwich was up to your expectations, and you could feel as at home. Thank you again for choosing us for your stay in our magical city. We'd love for you to visit us again. Best regards. Gustavo Parada Gerente
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LittleNazli wrote a review Jan 2020
4.0 of 5 bubbles
Very good breakfast! It is more like a brunch every day. Rooms are nice and clean. Front desk ladies are helpful and kind, especially Elida. Magali, the girl wearing the traditional clothing, is very cheerful and always ready to help.
The service at the restaurant is good and the food delicious. Having a musician playing quena and sampoña is a very nice touch.
It takes about 10 min walking up hill to get to Plaza de Armas. The first day is better to take a taxi to get there, explore and go back walking to the hotel, otherwise you will get hit by altitude sickness(we did the opposite, what a mistake).
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gustavo P, Manager at Sonesta Hotel Cusco
Responded 7 Jan 2020
Reminded guest, We love knowing that you enjoyed your stay at our hotel, I appreciate the preference and remember our staff Elida and Magali send many greetings and their thanks for naming them. Indeed we are just minutes from the main attractions of the City and your recommendation is totally right for an excellent walk. Thank you very much for sharing your experience, I hope you come back on a new occasion and I also take the opportunity to wish you an excellent new year. Best regards, Gustavo Parada Manager
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DrOptic wrote a review Jan 2024
Redmond, Washington
3.0 of 5 bubbles
This is slightly below what I would expect for a 3 star hotel and certainly not what I would expect from a four star hotel.

The facility is nice and clean. Both rooms I had when I stayed before and after a hiking expectation were large and well equipped. They were not air conditioned even though I got the highest quality room I could reserve on the executive floor. Breakfast was included and they have a very nice breakfast buffet. They also offer an airport shuttle which you can arrange for pick up on arrival and departure.

But there were a lot of misses in the hotel that I wouldn't expect from even an average hotel. For example, the breakfast staff is very complacent. The dinner staff is okay but very dependent on who is waiting on you. One night my server was excellent. Another night my server must have left and my service literally stopped. I even had a hard time getting my bill because the other wait staff didn't want to help if your not their customer. On top of that, you pay a non-optional 18% service fee which I'm okay with if there is good service. The rooms are not air conditioned and it's very difficult to get the rooms to cool off below 75 at night even when the outside temperature is in the 50's. That seems poor for a 4 star hotel. They charge for refilling coffee in the room beyond a few packets they provide. It's a small thing but they provide an expresso machine but only 2 packets of coffee and then you have to buy more if you stay longer for about $2 a piece. Small item but annoying.

Maybe this is above average for Cusco and I'm nit picking too much. People reading the review can decide and ignore if I am. But in other areas of South America that I've stayed, similar priced hotels with similar star ratings were much better.
Read more
Date of stay: January 2024
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Get a fan at the front desk and watch try to keep the room cool.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iván Perez, Director General at Sonesta Hotel Cusco
Responded 29 Jan 2024
Dear DrOptic I understand that you have had a mixed experience at the hotel and appreciate you sharing your detailed comments. We sincerely regret the inconvenience you experienced during your stay. We take your comments very seriously and thank you for sharing them with us. Cordially, Ivan Perez Manager
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Peeceecee wrote a review Mar 2020
Skipton, United Kingdom
4.0 of 5 bubbles
We stayed as part of a tour group en route to Macchu Pichu. Comfortable hotel, pleasant lobby area and helpful staff on the front desk. Our room was typical for a mid range hotel and was clean and reasonably comfortable. The lack of european style tea/coffee making facilities was a negative. The location is on the edge of town so it is about a 15 minute walk up to the main square - that can be a bit of an effort at high altitude.
Overall, a good stay.
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Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gustavo P, Manager at Sonesta Hotel Cusco
Responded 12 Mar 2020
Dear guest, We are very grateful to receive your excellent comments. Our hotel will always be at your disposal and ready to provide you with a space for your next stay. We consider our location strategic, since it allows a full rest and according to the day-to-day activities in the city. Thank you very much for choosing us for your visit. Regards, Gustavo Parada Manager
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SteveAndJac wrote a review Mar 2020
Bristol, United Kingdom
4.0 of 5 bubbles
Staff very good. Coffee and water in room on arrival. Only gripe was that not supplied each day and nespresso pods cost c£1
Suggest you bring your own pods if you like regular coffee. Might need creamer as well as no milk.
Read more
Review collected in partnership with this hotel
Date of stay: February 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gustavo P, Manager at Sonesta Hotel Cusco
Responded 15 Mar 2020
Dear guest, We are happy to receive your excellent comments, what a joy to know that your experience was totally pleasant. All our spaces will always be at your entire disposal and, of course, attentive to giving you the best experience. Regarding the capsules, we effectively offer them as a courtesy in their original presentation, however we have other gourmet presentations that have a suggested price. Thank you very much for your availability to provide your comment. Regards, Gustavo Parada Manager
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Nicole C asked a question May 2022
Panama City, Panama32 contributions5 helpful votes
Queria saber si hacen desayunos para llevar? Es decir pequeñas bolsitas con fruta, sandwiches etc
Answer from GenevaJenn
Palm Beach, Florida306 contributions40 helpful votes
Creo que si preguntas con anticipación lo harían. Hicieron todo lo posible durante nuestra estancia.
Answer from Iván Perez
Cusco, Peru4 contributions4 helpful votes
Dear guest, Thank you very much for contacting us. You can pay with the credit card you want. We accepted all cards. Regards, Sonesta Cusco
Erin H asked a question Apr 2019
Honolulu, Hawaii20 contributions7 helpful votes
What kind of plug outlets do they have?
Answer from Iván Perez
Cusco, Peru4 contributions4 helpful votes
Dear customer, Thank you very much for your question. We use the American plug of 220 volts. As our guests have said, in case you have another type of load we can provide you with transformer or adapters. Regards Sonesta Cusco
Answer from Adriana M
3 contributions
Dear Guest, Of course , we will give you the best option. Regards, Sonesta Cusco
Sowmya wrote a tip 18 Jun
2 contributions
5.0 of 5 bubbles
"Would be great if shower space is a bit big so that water does not go out and wet rest of the bathroom. Other than that no other issues. "
Read full review
Janine B wrote a tip 6 Jun
Geelong, Australia25 contributions1 helpful vote
5.0 of 5 bubbles
"Food amazing."
Read full review
carigarcia wrote a tip Apr 2024
Slate Hill, New York18 contributions8 helpful votes
5.0 of 5 bubbles
"Only thing is that the rooms have no AC "
Read full review
jvalb wrote a tip Mar 2024
Hvar Island, Croatia35 contributions7 helpful votes
5.0 of 5 bubbles
"Drink your coca tea or have your candies. Altitude sickness is real."
Read full review
Ramon C wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"Noisy, through the night, doors are slammed and thin walls."
Read full review
Not the right property for you?
There are more places to choose from in the Cusco area.
PRICE RANGE
RM 509 - RM 806 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
howard johnson cusco, cusco howard johnson
LOCATION
PeruCusco RegionCusco
NUMBER OF ROOMS
127
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SONESTA HOTEL CUSCO: UPDATED 2024 Reviews, Price Comparison and 1,705 Photos (Peru) - Tripadvisor

Frequently Asked Questions about Sonesta Hotel Cusco
Which popular attractions are close to Sonesta Hotel Cusco?
Nearby attractions include Centro de Textiles Tradicionales del Cusco (0.4 km), Centro Artesanal Cusco (0.1 km), and Avenida El Sol (0.4 km).
What are some of the property amenities at Sonesta Hotel Cusco?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Sonesta Hotel Cusco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sonesta Hotel Cusco?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Sonesta Hotel Cusco?
Conveniently located restaurants include Mr. Ceviche - Barra Cevichera, La Quinta Cocina Peruana, and Parada 168.
Does Sonesta Hotel Cusco have an airport shuttle?
Yes, Sonesta Hotel Cusco offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sonesta Hotel Cusco have airport transportation?
Yes, Sonesta Hotel Cusco offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sonesta Hotel Cusco located near the city centre?
Yes, it is 0.6 km away from the centre of Cusco.
Are any cleaning services offered at Sonesta Hotel Cusco?
Yes, dry cleaning and laundry service are offered to guests.
Does Sonesta Hotel Cusco offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sonesta Hotel Cusco?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.
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