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Sonesta Hotel Cusco

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Sonesta Hotel Cusco
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2,477 Reviews from our TripAdvisor Community

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Showing 610: English reviews
Atlanta, Georgia
Reviewed 3 January 2017

The stay at Sonesta Hotel Cusco was excellent. The rooms were clean, the staff was friendly, the check in/out process was seamless and the breakfast was delicious. I literally have nothing bad to say about my experience. Keep up the great work!!

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Helpful?
Thank Chukwuemeka N
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, It's great to know you had a first class stay with us. Thank you for taking the time to rate our hotel and share your experience. We hope you come back and visit us soon! Best regards, First Name General Manager Sonesta Hotel Cusco

New York
Reviewed 2 January 2017

The hotel was nice and the staff was very friendly. There were some minor things like not providing water bottles every day but overall the stay was quite good. The location was a 15 min walk to the main square but taxis were easy to come by.

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Thank A.J. D
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, Thank you for sharing your comments with us through our Trip Advisor website. We are honored to receive these kind of comments which drive us to continue, in the quest for excellence in service and product that we offer day by day. Once again our gratitude for all the steps and we hope to have your visit in...

Reviewed 1 January 2017

Fantastic and modern hotel. Very friendly staff. Updated rooms. Great location. The hotel is located a short walk from the The Church of the Society of Jesus in Cusco. The church is one of the main tourist attractions in Cusco and is located in Plaza de Armas. The restaurant is great. The menu had a large selection with a mix...

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Helpful?
Thank Raghu I
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Thank you for sharing your comments with us through our Trip Advisor website. We are honored to receive these kind of comments which drive us to continue, in the pursuit of excellence in service and product that we offer day by day. Once again our gratitude for all the steps and we hope to have your visit in the not...

los angeles
Reviewed 31 December 2016

Our check in was delightful, with cocoa tea and sesame cookies that we were told were gluten free without even asking. No AC in the rooms so if you're hot, open the darn window i guess. Food at breakfast was so so, no idea how to make breakfast potatoes, but it's a trifle. A good and comfy option here.

Review collected in partnership with this hotel
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Thank niceguysf99
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, Nice to know you had a first class stay with us! Thank you for taking the time to rate our hotel and above all detail our different services. I regret the possible inconveniences you may have, but we work on it to improve. We hope you come back and visit us soon! Best Regards, Gustavo Parada General Manager...

Toronto, Canada
Reviewed 30 December 2016

Loved everything about the stay. The staff were very friendly and helpful and always there to help. Breakfast was good and plenty of choices. The room was clean with excellent daily service and little extras like chocolates on the bed and a Christmas present. It's the small things that made this a great stay. Would definitely go back and would...

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Thank Shyguy0667
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, We are very grateful and happy to receive your comments and your high level of satisfaction in our hotel. We are pleased to have been part of your wonderful experience and above all to provide you with the amenities you needed during your walk. I'm glad to hear that you enjoyed our little details for Christmas. Thank you...

Los Angeles, California
Reviewed 30 December 2016

Fantastic Hotel, new, clean and comfortable, staff are wonderful, food is exceptional, will always recommend this hotel in Cusco! Very convenient to shops and mall and restaurants, Thank you very much

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Helpful?
Thank Marina B
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, Dear Guest It's great to know you had a first class stay with us! Thank you for taking the time to rate our hotel and above all detail our different services. We hope you come back and visit us soon! Best Regards, Gustavo Parada General Manager Sonesta Hotel Cusco

Idaho
Reviewed 29 December 2016

We stayed at the Sonesta Hotel during our stay in Cusco. We felt very comfortable both in our room and outside. The room was small compared to American hotels, but we did not spend much time in there so it wasn't an issue but it is noticeable. Bed was okay and desk was perfect for our daily business. Bathroom was...

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Helpful?
Thank happycamperinIdaho
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest It's great to know you had a first class stay with us! Thank you for taking the time to rate our hotel and above all detail our different services. We hope you come back and visit us soon! Best Regards, Gustavo Parada General Manager Sonesta Hotel Cusco

Lima, Peru
Reviewed 28 December 2016

Great staff, good rooms, overall very solid option. Main drawback was smell of woodsmoke in rooms- not sure if from restaurant kitchen or neighboring properties. Walking distance (1/2 block) to train station for Andean Explorer.

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Thank Myron B
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, Very kind to leave us your comments, we are sure that your stay was very pleasant. Regarding your comments, I can say that it was an external issue, because our cooking systems are industrial and free of internal smoke, since the hotel alarms would have to be activated. I hope I have clarified this detail and invited you...

Jacksonville, Florida
Reviewed 26 December 2016

This hotel is very nice, clean, and comfortable with all the amenities. The area the hotel is in is also very clean and seems like a safe neighborhood to walk around. I wasn't used to having air conditioning on my trip in Peru so I forgot to set the thermostat in the room before going to bed but once I...

Review collected in partnership with this hotel
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Helpful?
Thank scottpA3573AK
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, We are very grateful and happy to receive your comments and your high level of satisfaction in our hotel. We are pleased to have been part of your wonderful experience and above all to provide you with the amenities you needed during your walk. Thank you for your preference, we look forward to your soon return. best regards,...

Dallas, Texas
Reviewed 23 December 2016 via mobile

Lovely place that tries their best. Comfortable bed, great shower pressure, decent lighting for makeup and a window that opens to let in fresh air and natural light. There is a small desk and chair by another opening window. Large tv on wall, tub for soaking after climbing. Be aware that the hotel controls the thermostats. They cannot be set...

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Helpful?
Thank Jerri G
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, Dear Guest, We are very happy to receive your comments and your high level of satisfaction in our hotel. We are pleased to have been part of your wonderful experience and above all to provide you with the amenities you needed during your walk. Thank you for your preference, we look forward to your soon return. best regards,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Sonesta Hotel Cusco is the best place to stay away from the bustle of downtown, we are welcoming you to share contemporary and modern facilities with the comfort that you deserve, our associated are oriented to provide you the best quality services, finally you can delight with our specific services that will make your experience in the magical city fantastic. We are committed to create solutions to your needs, exceeding your expectations and leave you happy, that's our goal thinking in you. ... more   less 

Additional Information about Sonesta Hotel Cusco

Address: Avenue. El Sol 954, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Price Range: RM425 - RM744 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Hotel Cusco 4*
Number of rooms: 127
Reservation Options:
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Also Known As:
Howard Johnson Cusco
Cusco Howard Johnson
Hotel Style:
#5 Business Hotel in Cusco
#8 Luxury Hotel in Cusco
#14 Family Hotel in Cusco
#18 Romantic Hotel in Cusco
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Hotel Cusco staff and other travellers.
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Questions? Get answers from Sonesta Hotel Cusco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you ask for a specific room; they will do their best to accomodate”
 of 5 bubbles 126mgross, 23 Mar 2017 | Read review
“Just be aware, some rooms do not have a window, only air conditioning.”
 of 5 bubbles Powysgirl, 6 Mar 2017 | Read review
“We were on a tour, so not sure of the room prices but it was on par with a luxury suite. We were on the 4th floor and it was perfect”
 of 5 bubbles patriciapayne, 27 Feb 2017 | Read review
“Ask for a room away from the main street or interior room.”
 of 5 bubbles 255katiet, 19 Feb 2017 | Read review
“Ask for a room with city view...”
 of 5 bubbles VMB2010, 29 Jan 2017 | Read review
5 of 5