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Sofia Hotel Balkan, a Luxury Collection Hotel

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Sofia Hotel Balkan, a Luxury Collection Hotel
Sofia Hotel Balkan, a Luxury Collection Hotel
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934 Reviews from our TripAdvisor Community

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Showing 679: English reviews
Reviewed 3 weeks ago via mobile

The hotel building is a masterpiece of Soviet grandeur. The pictures of the giant chandeliers don't reveal that they grace EVERY floor's lobby. And the scale of the grand stairwell and hallways is impressive. Also, there really is a 12 ft ceiling with a chandelier in every room. But when it comes to the details, kind of like the USSR,...

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1Thank Sam M
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Mr. M, Thank you very much for the time and effort to share your comprehensive feedback about your recent stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We regret very much that you experienced some inconvenience during your stay. We would like to assure you that we always make our best to provide outstanding service to all of...

California
Reviewed 3 weeks ago

If you are nostalgic of the communist era, you will have a great experience here. The old communist groove is still palpable, smellable and visible throughout the hotel. The desks for the former surveillance of guests' comings and goings are still there on each floor with the exception that they are no longer staffed. Heavy, dust-collecting drapes are omnipresent throughout...

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Thank BHSCalifornia
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you very much for the time and effort to share your feedback about your recent stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We would like to extend you greetings from all here at the Sofia Hotel Balkan, A Luxury Collection Hotel. We have shared your kind words with our Director of Maintenance. We however,...

Abu Dhabi, United Arab Emirates
Reviewed 4 weeks ago via mobile

We reserved for 1 night to try the hotel since it is our first visit to Bulgaria, and after the first night we have extended 2 more nights. The Hotel is really nice, with a great antique decoration and furniture. Location is perfect, right in the middle of many attractions. Convenient price too. Recommended .

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Thank M A
Dubai, United Arab Emirates
Reviewed 4 weeks ago via mobile

I stayed on Balkan Hotel for total 20 days approximately. The hotel is really nice and the stuff are super friendly.They are very kind all times and they want to help you. The food in the hotel is ok but can be inproved.Around the hotel in walking distance you have everything. Shopping pedestrian,metro station just outside,supermarkets and a lot of...

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Thank Manosvas
Reviewed 4 weeks ago

Good quality hotel with great location. Downtown is not far away and metro is just at the corner. I liked high ceilings and comfortable room. Great disantvantage was wifi. I accommodated there 5 nights and almost every day there were issues with wifi.

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Thank JaanusB
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Mr. B, Thank you very much for your kind review regarding your recent stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We would like to assure you that we always do our best to provide outstanding service to all of our guests and please note that a large scale renovation is planned very soon, which would include our...

London, United Kingdom
Reviewed 24 March 2017

Hotel was nice enough, cleaned everyday, but not everything was filled up each day, so was a bit hit and miss. Room was always VERY warm, so had to sleep with the window open a lot, but it is quite noisy. Location is amazing!

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Thank Sarah C
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Ms. C, We would like to thank you for the time and effort to share your review of Sofia Hotel Balkan, a Luxury Collection Hotel. We regret very much that you experienced some inconvenience during your stay. We would like to assure you that our colleagues from the housekeeping and technical departments were notified and have taken measures. We...

Brampton, Canada
Reviewed 22 March 2017

The major advantage of this hotel is the location. The interiors are a bit old fashioned but rooms are big, theres free wifi in all rooms.Breakfast is not free and is about 15 euros.Room has most of the amenities including bath robes, slippers & a coffee making machine

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Helpful?
Thank betty l
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Ms. L, Thank you very much for the kind words regarding your recent stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We are delighted to know that you found our location convenient and that you found our amenities to your taste. Our mission is to provide five-star service to each guest and we are constantly improving. We are...

Reviewed 20 March 2017 via mobile

This 5 star hotel might be old but the chandeliers, the marble, the huge lobbies and the courtesy and attention of the staff definitely justify the number of stars. The location is awesome and on the back of the building there's the presidential palace! The building also hides inside the ruins of Saint George's church, the oldest building in Sofia,...

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Helpful?
1Thank John Bickham L
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Mr. L, We would like to thank you for your time taken to write such positive review regarding your stay with us and to extend you greetings from all here at the Sofia Hotel Balkan, A Luxury Collection Hotel. We wish you safe travels and we are looking forward to welcome you again at Sofia Hotel Balkan. Management Team...

Athens, Greece
Reviewed 20 March 2017

The hotel overall is not bad and the locations is great - right in the city center - pretty much the only reason you would choose to stay there I suppose. But from a Luxury Collection hotel you certainly expect much more. The staff definitely needs more training and they need to be more friendly/warm and accomodating to guests. When...

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Helpful?
Thank Marietaki
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Ms. Marietaki, We would like to thank you for the time and effort to share your review of Sofia Hotel Balkan, a Luxury Collection Hotel. We are very sorry for the experienced inconvenience because of our staff. We would like to assure you that our colleagues from the F&B department were notified of your remarks and actions taken. Our...

Amsterdam, The Netherlands
Reviewed 17 March 2017

the hotel was bad value for the money - the staff was unfriendly, the facilities were poor and many of the furnitures were outdated...I have been in many 5 stars hotels but this one is by far the worst...The only nice thing about this hotel is its location

Review collected in partnership with Amoma.com
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Thank guest422
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you very much for the time and effort to share your feedback about your recent stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We regret very much that you experienced some inconvenience during your stay. We would like to assure you that we always make our best to provide outstanding service to all of our...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Airport Transportation
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated hotel in traditionally styled, 5-story building located at city center. ... more   less 

Additional Information about Sofia Hotel Balkan, a Luxury Collection Hotel

Address: pl.Sveta Nedelya 5, Sofia 1000, Bulgaria
Region: Bulgaria > Sofia Region > Sofia
Price Range: RM335 - RM873 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofia Hotel Balkan, a Luxury Collection Hotel 5*
Number of rooms: 184
Reservation Options:
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Also Known As:
Sheraton Sofia
Sofia Sheraton
Hotel Style:
#3 Casino Hotel in Sofia
#7 Family Hotel in Sofia
#12 Luxury Hotel in Sofia
#20 Business Hotel in Sofia
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Questions & Answers

Here's what travellers have asked, with answers from Sofia Hotel Balkan, a Luxury Collection Hotel staff and other travellers.
8 questions
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Questions? Get answers from Sofia Hotel Balkan, a Luxury Collection Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room with view to the Catethral”
maxbehar, 11 Apr 2017 | Read review
“Hilton is much better in terms of service.”
Barberrys, 22 Feb 2017 | Read review
“Breakfast is expensive...cross the road for plenty choices”
Dadofajambo, 21 Feb 2017 | Read review
“Request high floor rooms for good view”
theopi22, 6 Feb 2017 | Read review
“all rooms I saw were very elegant and upper class”
Gc787, 1 Feb 2017 | Read review
5 of 5