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Crystal Palace Boutique Hotel

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#11 of 130 Hotels in Sofia
Certificate of Excellence
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Crystal Palace Boutique Hotel
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218 Reviews from our TripAdvisor Community

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Showing 152: English reviews
Rome, Italy
Reviewed 20 October 2016 via mobile

I have really nothing to complain about this hotel: perfect location, nice and large rooms, very good breakfast and restaurant, everything clean and good looking. Additionally, staff people were friendly and smiling all the time. Perfect to spend a business trip or a week-end in Sofia.

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Helpful?
1Thank aco74
FPI-Hotels, Front Office Manager at Crystal Palace Boutique Hotel, responded to this review

Dear guest, I sincerely thank you for taking the time to evaluate your visit and for your excellent review. We appreciate every good word for the hotel and staff too. We look forward to your return in the future and remain at your disposal for any assistance. Best regards, Nikolina Boycheva

Solihull, United Kingdom
Reviewed 14 October 2016

We stayed here for two nights on a tour and liked it very much. It is close to the University and the Alexander Nevsky Cathedral so a nice part of town. Our room was lovely - spacious with comfortable beds and everything you would need. The only negative thing I could say here is that there were only four hangers...

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Helpful?
1Thank Carolyn K
FPI-Hotels, Front Office Manager at Crystal Palace Boutique Hotel, responded to this review

Dear Carolyn, thank you for taking the time to review your recent stay at Crystal Palace Boutique Hotel. It gives us great pleasure to know that you enjoyed your stay with us highlighting our location and spacious rooms. We are looking forward to welcoming you again if you are back to Sofia! Best regards, Nikolina Boycheva

Manchester, United Kingdom
Reviewed 19 September 2016

we arrived by jumping off the metro and walking around 5 minutes or so to the hotel. our room was a double. There honestly wasnt any need for us to have two tvs and a lounge area. The bathroom was nice, bath rather spacious and clean. The 'lounge' had a few cobwebs around the place. The bed was big and...

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Helpful?
Thank Craig H
FPI-Hotels, Front Office Manager at Crystal Palace Boutique Hotel, responded to this review

Dear guest, I would like to thank you very much for having taken the time to share your experience with us and other travelers. Actually You had free upgrade in a deluxe suite, that is why you had two separate rooms and a lounge area. In regards to our staff performance I would like to apologize the circumstances. Unhelpful and...

Reviewed 18 September 2016

This was my second visit to Sofia and Crystal Palace, we arrived 6th September and spent 10 days in glorious sunshine. I was here for Dental treatment and this Hotel is just around the corner from the dental clinic.It is a lovely hotel and right opposite the Doctors gardens which is a lovely little city park , a delight to...

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Helpful?
1Thank Beverly G
FPI-Hotels, Front Office Manager at Crystal Palace Boutique Hotel, responded to this review

Dear guest, I would like to express our gratitude for your amazing feedback and recommendation. I am pleased to hear that you enjoyed every aspect of your stay with us. On behalf of George I would like to thank you for your kind words. He is one of our most experienced employees and has an individual approach to every guest....

Reviewed 17 September 2016 via mobile

This hotel was wonderful in every way! My room was very spacious, luxuriously furnished and very comfortable. Staff was friendly and helpful. Buffet breakfast was large, with many choices of food, and delicious. The location was to die for, across the street from a large park, just a couple of blocks from the Metro, with various excellent restaurants nearby, and...

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Helpful?
1Thank Larry L
FPI-Hotels, Front Office Manager at Crystal Palace Boutique Hotel, responded to this review

Dear guest, I would like to thank you for taking the time to review your joyful stay at Boutique Hotel Crystal Palace. It is fantastic to know that you appreciated our service and location. Your feedback is a great motivation for the entire team of the hotel to keep creating individual atmosphere for each guest. We are looking forward to...

Warwick, United Kingdom
Reviewed 31 August 2016 via mobile

First time stay and now one of our favourite hotels in Sofia. Our room was smart and comfortable and the hotel is in a great location. The Wifi code had a digit that I don't think was on my keyboard! (An asterisk symbol but positioned high up on the right of the line of digits so the normal asterisk did...

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Helpful?
1Thank Petethefeat1
FPI-Hotels, Front Office Manager at Crystal Palace Boutique Hotel, responded to this review

Dear guest, Thank you very much for taking the time to leave us a review via TripAdvisor. We highly appreciate your kind words about the hotel. Usually the WiFi code has 10 normal digits, so it is strange that you did not connect with the hotel network. I hope that upon your next visit in Sofia we will have the...

United Arab Emirates
Reviewed 23 August 2016 via mobile

At the end of our vacation we booked this hotel, coz by the map it was near to lost of places, as well as malls and etc. As for me since we stayed in 5stars only in sofia this 4 star hotel is much better compare to then: service 5stars , very friendly staff ALL!!, food in the restaurant is...

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Helpful?
1Thank olikpetr
FPI-Hotels, Front Office Manager at Crystal Palace Boutique Hotel, responded to this review

Dear guest, Thank you very much for your detailed feedback and your recommendations! We are delighted to read your positive comments about the staff and the hotel. It will be pleasure for the entire team of Crystal Palace to welcome you again when you are in Sofia! Warm regards, Nikolina Boycheva

Banja Luka, Bosnia and Herzegovina
Reviewed 23 August 2016

Overall, hotel was very nice and clean, in a very convenient central location. However, it seems that breakfast was not included in the booking, which I was not aware of (booking was done by a local colleague in local language). So, it was a big surprise when I was asked to pay for the breakfast. It is all ok, this...

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Helpful?
1Thank icetealemon
FPI-Hotels, Front Office Manager at Crystal Palace Boutique Hotel, responded to this review

Dear Sir, Thank you for taking the time to share your experience with us and for your kind words. I would like to explain that the conditions of each reservation are specified in the booking confirmation. Your reservation was requested without breakfast. Regarding the category and the central location of the hotel, the price of 12 euro for breakfast is...

Fairfax, Virginia
Reviewed 22 August 2016

Stayed at the Crystal Palace in Sofia and was very impressed. It is located in a nice quiet part of town and across the street from the city park which is good for walking around. It is also within walking distance to many of the town's attractions. The restaurant and bar within the hotel are very nice and had some...

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Helpful?
1Thank Jimjeb
FPI-Hotels, Front Office Manager at Crystal Palace Boutique Hotel, responded to this review

Dear Sir, We would like to thank you for the excellent rating and good words for the hotel. It seems that you’ve enjoyed your stay at Boutique Hotel Crystal Palace. We are glad to hear that your overall impressions for the hotel are positive. It will be a pleasure for us to welcome you again by your next visit in...

Camarillo, California
Reviewed 30 July 2016 via mobile

The crystal Palace hotel located central Sofia 1 block from the University of Sofia and on the park. And 2 blocks from the orthodox cathedral Aleksander Nevski. Our room was clean well maintained, the staff were attentive and friendly. The hotel bar and restaurant were first class this is a very well run hotel in a great part of town.

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Helpful?
Thank kimfoto
FPI-Hotels, Front Office Manager at Crystal Palace Boutique Hotel, responded to this review

Dear guest, We would like to thank you for your excellent review highlighting our location and professional staff. We will be delighted to have the opportunity to welcome you again when you are back to Sofia. Best regards, Nikolina Boycheva Front Office Manager

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
Crystal Palace Boutique Hotel is a 4 star hotel located in downtown Sofia, next to the famous Doctor's Garden, Sofia's National Library, the University of Sofia, the Alexander Nevsky Cathedral and other main institutions, cultural sights and places of interest. The stylish hotel offers 63 spacious and cozy rooms and apartments behind a facade that is defined as an architectural monument. The elegantly furnished hotel is well equipped with modern amenities and has 2 conference rooms, a lobby bar, a sophisticated restaurant and a SPA & Wellness center. Crystal Palaces' restaurant and lobby are very popular amongst members of the Bulgarian government and high society. ... more   less 

Additional Information about Crystal Palace Boutique Hotel

Address: ul.Shipka 14, Sofia 1504, Bulgaria
Region: Bulgaria > Sofia Region > Sofia
Price Range: RM368 - RM831 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crystal Palace Boutique Hotel 4*
Number of rooms: 63
Reservation Options:
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Also Known As:
Crystal Palace Boutique Sofia
Hotel Style:
#3 Spa Hotel in Sofia
#9 Luxury Hotel in Sofia
#15 Business Hotel in Sofia
#18 Romantic Hotel in Sofia
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Questions & Answers

Here's what travellers have asked, with answers from Crystal Palace Boutique Hotel staff and other travellers.
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Questions? Get answers from Crystal Palace Boutique Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to book one overlooking the Park.”
DaveSlack, 21 Dec 2016 | Read review
“Rooms overlooking the Gardens you can see the lovely Park and watch the world passing by .”
  • View from my room, Doctors Gardens on the other side .
beverlyg304, 17 Sep 2016 | Read review
“I chose Executive room, but I believe Standard could be ok too”
sonoemmepip, 8 Jul 2016 | Read review
“Get Mikhail Veshkim's "The English neighbour" to feel even more at home in Bulgaria.”
corinne292, 26 May 2016 | Read review
“Pick rooms after second floor to avoid noise from the street.”
gerardoc645, 23 Apr 2016 | Read review
5 of 5