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Family Hotel Madrid

17 reviews
#66 of 135 Hotels in Sofia
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Traveller (19)
Room & Suite (17)
Overview
  • Excellent41%
  • Very good49%
  • Average5%
  • Poor0%
  • Terrible5%
4 Apr 2017
“Not good at all”
1 Feb 2017
“Very nice hotel”
Free Wifi
Air Conditioning
Non-Smoking Rooms
Suites
Laundry Service
Free Parking
Breakfast included
1.0 Star Hotel
All hotel details
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Reviews (17)Write a Review
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1 - 5 of 8 reviews
Reviewed 4 April 2017 via mobile

The man on reception very rude, the room didn't have kitchen at all, we couldn't find even a fork to eat etc. The room does not Match the photos which are on the website. The bed wasn't double it was two single beds put together...More

Thank Adelina D
Response from Anna M, Manager at Family Hotel MadridResponded 6 April 2017

Thank you for being our guests! We very sorry for your bad experience and please excuse us if we misled you somehow. We would like to clarify that all the photos and virtual tours on our website are absolutely up to date; there is no...More

Reviewed 1 February 2017

Hotel was just outside of city center, rooms were clean and nice and all that for reasonable price. We stayed there in december last year. The staff should be a little bit friendlier and communicative but depends on who is working that day.

Thank IvanSterp
Response from Anna M, Manager at Family Hotel MadridResponded 6 April 2017

Thank you very much for your review! We expect to welcome you again and promice to be more polite and friendly next time!

Reviewed 10 December 2016

Great family hotel in a very good, quiet location. Comfortable clean rooms and nice bathrooms. The stuff was super helpful - from an early check-in to ordering the taxi for me to go to the airport - everything went smooth. Great value for money.

Thank irinadot
Response from Anna M, Manager at Family Hotel MadridResponded 12 December 2016

Thank you very much for your high review. We are waiting to welcome you again!

Reviewed 18 June 2016

We've stayed at this hotel a few times, and, it's a great little hotel. We first stayed here while I was having an operation at the small hospital opposite, I could actually wave to my family from my hospital bed. The second time we were...More

2  Thank Danny B
Response from Anna M, Manager at Family Hotel MadridResponded 12 December 2016

Thank you very much for your review! We are happy to hear that you felt cozy and nice at family hotel MADRID! We expect to welcome you again!

Reviewed 15 August 2015

We stayed here for one night a few days ago before we had to catch our very early morning flight back to the US. It was immaculately clean and the family suite on the top floor was perfect for the 5 of us (3 kids)....More

Thank gsmyles
Response from Anna M, Manager at Family Hotel MadridResponded 12 December 2016

Thank you very much for your review! We expect to welcome you again!

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Hotel Amenities
Laundry Service
Room amenities
Air Conditioning
Details
Price range
US$42 - US$48 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$42 - US$48 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (19)
Room & Suite (17)
Questions & Answers
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Room Tips
"Room 51 as it's a large apartment"
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"Book in advance and if you can't get something, try again a few weeks later."
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"Phone ahead and ask to reserve outside parking"
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