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Hotel Laguna

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245 Reviews from our TripAdvisor Community

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Showing 123: English reviews
Reviewed 5 days ago NEWvia mobile

The hotel is a 3 star hotel, which in Croatia can be rather bad than good, but this one is really very ok. The room has enough space, the furniture is renewed as are some parts if the hotel. Other parts, for example in the restaurant and in some of the conference rooms, are ancient, but still ok, just old-fashioned....

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Helpful?
Thank Lana M
Split, Croatia
Reviewed 3 weeks ago

This hotel covers your basic needs. Clean rooms and toilets, decent breakfast in the morning. Within walking distance of city center. WiFi is free but unstable. I did find it inconvenient that I couldn't plug in my USB cable anywhere in the room to recharge my phone. I do suggest to Hotel Management to replace the room TVs with newer...

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Helpful?
Thank Brane80
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this review

Dear Brane80, thank you kindly for your review of the Laguna Hotel. I am delighted to see that you enjoyed your stay with us, and we hope you will return to visit us again soon. Sincerely, Mr. Zeljko Mandaric, head of sales and marketing

Dubrovnik, Cro
Reviewed 18 October 2016

Spent 2 nights in tidy and quite comfortable room. Hotel itself is situated on good position, on walkable distance to tram stops, only 15 mins walking from downtown Zagreb. A big plus is hotel staff: very kind and always ready to help

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Helpful?
Thank ivocro
Laguna Zagreb h, Director of Sales at Hotel Laguna, responded to this review

Dear Ivocro, thank you for sharing your feedback about your recent experience at the Laguna hotel. We really appreciate you taking the time to share this with us. I am glad to read that you have overall had a positive experience. We are happy our hotel and staff met all your needs. We look forward to welcome you back to...

Reviewed 14 October 2016

Huge reception but small rooms, clean. The bathrooms are very outdated, as are the TVs (old, small, very poor image quality, not many programmes). Location is good, not far from the city centre and very close to the tram station (2 min walk). Coffee is awful. Not very polite staff.

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Helpful?
Thank Ana B
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this review

Dear Ana, I am glad to read that you have overall had a positive experience and thank you for sharing your comments. I have discussed your comments with the relevant department heads to improve this for the future. We take particular pride in ensuring that even the smallest details are taken care of. Thank you so much for your feedback,...

Reviewed 5 October 2016 via mobile

I was stuck here for 3 nights. Terrible. The hotel has a sleezy strip club in lobby. The rooms are dingy. Bed is uncomfortable, old, and full of springs pushing into your back. TVs are terrible. Walls are paper thin. You hear everything. Long 35 minute walk to center of town. Bathrooms are old and feel gross, terrible lighting. Not...

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Helpful?
Thank Joe D
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this review

Dear Joe, Thank you for providing us with your feedback about your recent stay in our hotel. I regret to learn you did not experience the service levels that you may expect from us. I have discussed your comments with the relevant department heads to improve this for the future. We take particular pride in ensuring that even the smallest...

Reviewed 9 September 2016

An average 3 star hotel. old but location is very good. Service is not too bad. Breakfast was not impressive at all. There was not much to eat for my taste. Buthtub something I pay attention in hotels and this one has very high one and it is not useful as there is a shower curtain which is annoying during...

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Thank Murat C
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this review

Dear Murat, I am glad to read that you have overall had a positive experience and thank you for sharing your comments. I have discussed your comments with the relevant department heads to improve this for the future. We take particular pride in ensuring that even the smallest details are taken care of. Thank you so much for your feedback,...

Warsaw, Poland
Reviewed 2 September 2016

the hotel is located in a quiet district, not far from the railway station - only 4 stops with tram 9, hotel a little outdated and economy rooms a bit run down, but the staff at the reception very professional and helpful, good breakfasts and a few restaurants with local good food just minutes from the hotel

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3Thank Piotr M
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this review

Dear Piotr, I am glad to read that you have overall had a positive experience and thank you for sharing your comments. I have discussed your comments with the relevant department heads to improve this for the future. We take particular pride in ensuring that even the smallest details are taken care of. Thank you so much for your feedback,...

West Chester, Pennsylvania
Reviewed 27 August 2016 via mobile

We stayed here just one night. The price was reasonable, but didn't get any welcome feelings when we walked into the lobby. It was dark&gloomy and we noticed a strip club in the hotel (???? - what?) The room itself wasn't too bad on a first glance, but I could smell of cigarettes even though it was non-smoking room and...

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1Thank dblove86
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this review

Dear dblove86, Thank you for taking the time to write a review of our hotel. I regret to learn that we did not deliver the services up to our usual standards. I have discussed your comments with the relevant department heads to improve this for the future. We take particular pride in ensuring that even the smallest details are taken...

Reviewed 2 August 2016 via mobile

Stayed at Hotel Laguna for one night. My total impression is that the hotel covers your basic needs, but nothing more. + Plus: The hotel room was nice and clean Comfortable beds Clean bathroom Low price (about 50€ for two people, one night) Free WiFi Breakfast included - Minus: A/C not working The breakfast was nothing impressive (over boiled, old...

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Helpful?
Thank Skar92
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this review

Dear Guest, I regret for the delayed response . I am glad to read that you have overall had a positive experience and thank you for sharing your comments. I have discussed your comments with the relevant department heads to improve this for the future. We take particular pride in ensuring that even the smallest details are taken care of....

Belmont, California, United States
Reviewed 27 July 2016

This is a simple hotell, somewhat in the centre of Zagreb...with a 10 min taxi. The hotell is clean, cheap and no frills. Easy access and easy departure by car to the highway or downtown area. There are plenty of better restaurants in the area then the hotell.

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1Thank Ruzdi E
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this review

Dear Ruzdi, thank you kindly for your review of the Laguna Hotel. I am delighted to see that you enjoyed your stay with us, and we hope you will return to visit us again soon. Sincerely, Mr. Zeljko Mandaric, head of sales and marketing

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Hotel Laguna

Address: Kranjceviceva 29, Zagreb 10000, Croatia
Region: Croatia > Central Croatia > Zagreb
Price Range: RM253 - RM401 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Laguna 3*
Number of rooms: 160
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Also Known As:
Laguna Hotel Zagreb
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Laguna staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do slightly open the window during winter. During the night the air in the room can get a bit dry due to heating.”
 of 5 bubbles Brane80, 12 Nov 2016 | Read review
“Unfortunately, there are probably no good rooms in that hotel.The rooms from the street site are quite loud in the night and in the morning”
 of 5 bubbles 287patrykm, 19 Jun 2016 | Read review
“Try not taking room towards the main street as the passing cars can be noisy and might disturb whole night”
 of 5 bubbles saranshg2013, 17 Feb 2016 | Read review
“Ask for the room in the renovated part of the hotel.”
 of 5 bubbles WorldAtom, 31 Oct 2015 | Read review
“'Apartment' on 2nd floor has a door between the rooms & 2-single beds in 2nd-room - not all of the 'apartments' do ...”
 of 5 bubbles 944AP, 15 Sep 2015 | Read review
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