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Ibrated the hotel for overall service, that includes a big room, a very well trained staff receptive at requests, a good location for Otopeni and/or Romexpo and one of the best gyms, for a hotel. The breakfast is not special and the fact they are...More
Thank Cristi I
Response from Madalina B, Director of Sales at Class HotelResponded today
Thank you very much for taking the time to review your stay with us. I appreciate your positive feedback about our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as our guest in our hotel....More
Poor service. Gave me a smaller room than what I paid for. No reduced rate even after apologizing for giving me smaller and wrong room that was on my reservation. Still paid full price. Restaraunt closes at 19:00. Room smelled like Body Odor. Room had...More
Thank Shea O
Response from Simona P, Front Office Manager at Class HotelResponded 12 March 2018
We are sorry that our services have not reached the level of your expectations and this regrettable incident has affected your perception about our property.
Please be informed that we took all necessary action to fix all the problems you claimed.
I stayed in this hotel for one night, from 16th to 17th december 2017. The room was terrible, with bugs, yes, bugs on the curtains and on the wall next to the window, dirty towels, bad smell, looking as if it had not been cleaned...More
this hotel is very bad and all is dirty and terrible rooms. i got big room and bugs were running in the room. there is no noise isolation no clean room terrible restaurant terrible service..... i cant find any more terrible in this crap hotel..More
Thank Caner ş
Response from Madalina B, Director of Sales at Class HotelResponded 4 October 2017
First, we would like to thank you for your stay at Class 4* Hotel and also, for your feedback. We are sorry that our services have not reached the level of your expectations and this regrettable incident has affected your perception about our...More
We booked this hotel online and we arrived at 1:30am only to be told that the there was no air condition in the hotel as it had been broken for 3 days although the weather at that time was 38-47 Celsius so boiling hot and...More