InterContinental San Salvador - Metrocentro Mall
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About
#1 of 67 hotels in San Salvador
Location
Cleanliness
Service
Value
This luxury hotel is located at the city's business center and next to Metrocentro Mall, one of Central America's largest shopping malls with more than 500 venues. Our guestrooms are designed to ensure your best rest, equipped with soundproof windows, custom mattresses, high streaming speed Internet and more. Enjoy our wide selection of restaurants such as Faisca do Brasil, an authentic rodizio style Brazilian steakhouse. Nau Sushi Lounge where guests enjoy fresh sushi rolls, handcrafted cocktails and live music. Picasso Stone Flame Oven is our casual restaurant, the perfect spot for enjoying pizzas, carpaccios, burgers, pastas and desserts. Guests can exercise at our fitness center or relax at our Spa InterContinental where they can choose from a variety of soothing massage treatments.
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Property amenities
Parking
Paid wifi
Outdoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Restaurant
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Neck massage
Salon
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
24-hour check-in
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Telephone
Iron
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Room types
Mountain view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Spanish
Hotel links
:Package deal
Location
67Somewhat walkable
Grade: 67 out of 100
28Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Boulevard De Los Heroes Y Avenue Sisimiles Avenue Sisimiles, San Salvador AP 05 44 El Salvador
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1129Reviews25Q+A85Room tips
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Hotel's Favourite
Spent a week here and had a wonderful stay. Staff was very attentive, and room was extremely clean and quite. Would highly recommend to anyone visiting San Salvador. Hotel also arranged transport to/from airport which was prompt and efficient. Thank you Intercontinental !
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Make no mistake, this is an excellent property and probably the best in the city, but it has some issues. The building is aging but very well maintained, with nice public spaces and comfortable rooms, though the bathroom definitely getting a little long of tooth with some cracks and discoloration in the marble and some cracking caulk. Windows don't have a clear view and need a good cleaning. The bed was excellent, as were the towels. The robe and slippers were... missing until I requested them- really shouldn't have to ask for things like that in a five star hotel. Only one small bottle of water in the room- should be two or more in a place where drinking tap water is not recommended. The AC worked well but was loud and it must have been made in the analog days before they invented numbers on thermostats because all you have is a plastic lever to move up and down and imagine what temperature it might be. The location is safe and convenient with the mall and its restaurants right across the street, though other than the mall there is not much of interest in walking distance. Service was very friendly and helpful but not too polished. Not enough info provided on checkin and some things were unclear/annoying- like the fact that the "club access" room actually means that you have access to the locked and empty lounge and can look inside and imagine what it might be like if they ever open it again. To their credit, they did provide drinks and appetizers at the restaurant instead. Restaurant food and service was generally good; breakfast buffet was not huge but quality was pretty good and it featured a nice section of local Salvadorean dishes (I hate when western hotel chains serve only generic non-local food). Overall I have to say I was very comfortable and happy with my choice and think they are doing an acceptable job providing a near-luxury experience in a developing country.…
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Date of stay: November 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My wife and I spent 2 nights at the intercontinental in San Salvador. We are currently travelling through Central America over 5 months and decided to stay somewhere a little bit more expensive in San Salvador due to safety concerns. The intercontinental was perfect for this. There was good security on site. The wifi worked well. The bed was large and comfortable. The room was clean and well equipped with air conditioning, TV, etc. Staff were friendly. On site dining options were appreciated. There was a metro central hall directly across from our room, as well as a large highway but the double glazed windows meant we didnt hear any noise at all. The gym facility was good, although they would benefit from getting a leg press and lateral pull down machine. We were able to get a local tour company to pick us up from this hotel and take us around the city with door to door service. Overall we had a wonderful stay and were sad to leave.…
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
I have been staying at this hotel for 25 years now. My first time visiting this hotel was in July 1997. To this day it is an excellent hotel! However, recently the showerheads have been changed from Speakman any stream showerheads that gave you the most wonderful shower you can imagine to water saving rain flow Showerheads that conserve so much water that after a seven minute shower my legs were still dry! After I exited the shower my body itched all over because so little water had been deposited onto it during the shower. This type of shower experience I would completely expect from a Holiday Inn or Holiday Inn express. This is not the type of experience I expect and demand from an intercontinental property!
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Date of stay: September 2022Trip type: Travelled on business
Room Tip: Great Hotel, encourage the management to re-install the Speakman Anystream shower heads.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
InterContinental San Salvador - Metrocentro Mall My husband and I stayed here November 2021 for our anniversary. The hotel is in a perfect location with direct access to the Metrocentro Mall and many other things to do in this amazing city. The staff and front desk were extremely courteous and helpful. The hotel was extremely clean and very equipped with social distancing signage and hand sanitizer stations throughout the hotel. Room: My husband and I are InterContinental Ambassadors, so we received a guaranteed upgrade. The room itself had a wonderful view of the city and the Metrocentro Mall. It still remained super quiet in spite of the close proximity to the shopping centers. The room was clean, and the bed and pillows were very comfortable. The bathroom was very modern, and the shower/tub had great water pressure. My only complaint was that the water temperature often varied from lukewarm to hot depending on the time of day. Onsite Dinning: The onsite restaurants were okay for last minute dinning, but nothing was memorable considering the price. During our stay, we dined at the Faisca do Brasil and Picasso. The other restaurant Nau lounge was closed during our stay. Again, if you are looking for better fine-dining options, try Brutto El Salvador, La Gastroteca, or La Melangerie. In addition, do not be afraid to dine at some of the delicious local restaurants in the city center. Pool/Gym/Spa: The pool and gym were both small but workable and the spa services were magnificent and really great for the value. My masseuse was magnificent, and the spa treatments were PERFECT! Just make sure you book your treatments upon arrival because spa slots fill up quickly. Overall, the hotel made our stay in San Salvador extremely comfortable. I do believe that while some improvements to the dining options can be made, the hotel overall is quite solid and the hotel’s location cannot be beat. My husband and I would definitely stay here again.…
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Date of stay: November 2021
Value
Rooms
Service
Room Tip: Views of the city are WONDERFUL!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
This is my first visit to El Salvador and infact to any Central American country. Stayed in village hotel before moving into this city hotel. Due to huge cultural difference I was not expecting few obvious facilities which are there in other hotels in different parts of the world. But this hotel is disappointing in so many ways. You will get luke warm water in shower, no concierge ( of course there is a big board which says concierge), locker didn’t work, website says weekend offer breakfast free when we checked in we understood that breakfast is free for weekend only not other days…it could be bad communication but I felt cheated. Room was good, slept well all days. Internet works fine. Breakfast was fine. They make good cheese omelettes. Didn’t try any ofn their restaurants so can’t comment.…
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Date of stay: February 2022Trip type: Travelled with family
Room Tip: Largest mall is just across the road but no high end stores so mall is all cluttered.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at InterContinental San Salvador - Metrocentro Mall
Responded 28 Feb 2022
Hello Shilpach2015, Thank you for choosing to stay at our hotel and for sharing your experience. While I am glad you appreciate our rooms, internet connection, breakfast, and you had a quality sleep during your stay, your comment about the shower's water temperature, concierge, locker, website's information about the weekend free breakfast has caught my attention. What you described is definitely not the kind of experience we want any of our guests to have. We strive to offer the type of hospitality our guests value most where the essentials are done exceptionally well, but that did not happen on your visit. I am sorry for the letdown. I've shared your feedback with our management team, and I trust that they will use this as a reference to help us further improve the quality of our guests' experience. I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
It was a quick business trip, but felt well taken care of. Everything was clean. And sanitizer station through out the property. Fridge in the room was nice. Comfy bed and pillows. Staff were very polite and courteous. I couldn’t get the showers as hot as I wanted but I guess that’s my preference. Centrally located in business area, and conveniently across from the mall. Many choices of food from fast food to nice restaurants.
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Date of stay: February 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We enjoyed being able to walk straight across the indoor bridge to the mall. We had an excellent salmon at Tony Romas . You will find several dozen restaurants and at least 100 stores. There is also a grocery store and cinema.
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
I was recommend by not only a friend but also the hotel to have a full body massage by a woman named REINA ARANA . Words cannot express the work she does . She not only gave me a great massage ,she also aligned my back and cracked my neck . She’s great with her hands and knows what she’s doing . If you ever decide that you would like a massage ( which you absolutely should ) ASK FOR REINA ARANA . In all my years getting massages, I have never had one like this . I feel incredible. I cant thank her and the hotel staff for recommending her . I look forward to my next visit . Even though the spa was closed due to Covid , Reina and the hotel staff made sure that it was done in my room safe, Covid free and above all trust worthy . All her instruments she used were clean , sanitized and safe and including her wearing a mask from the minute she met me to the last minute she left . Thanks again for being professional and courteous . I feel great !…
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Date of stay: November 2020Trip type: Travelled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Real InterContinental, Propietario at InterContinental San Salvador - Metrocentro Mall
Responded 13 Nov 2020
Your comments contribute to our success. Many thanks for your support, guidance and encouragement. We enjoyed having you as our guest. We will share your comments with Reina and the Staff.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was a quick business trip, but felt well taken care of. Everything was clean. And sanitizer station through out the property. Fridge is the room was nice. Comfy bed and pillow. Staff were very polite and courteous. I couldn’t get the showers as hot as I wanted but I guess that’s my preference. Good location across from the mall. Restaurant was open late.
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Real InterContinental, Propietario at InterContinental San Salvador - Metrocentro Mall
Responded 13 Nov 2020
You are the core of our operation. Thank you for making our staff happy with your comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$128 - US$176 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hotels real san salvador hotel san salvador, intercontinental san salvador, san salvador intercontinental
LOCATION
El SalvadorSan Salvador DepartmentSan Salvador
NUMBER OF ROOMS
226
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Claim Your ListingINTERCONTINENTAL SAN SALVADOR - METROCENTRO MALL: UPDATED 2023 Hotel Reviews, Price Comparison and 526 Photos (El Salvador) - Tripadvisor
Frequently Asked Questions about InterContinental San Salvador - Metrocentro Mall
Which popular attractions are close to InterContinental San Salvador - Metrocentro Mall?
Nearby attractions include Centro Monsenor Romero (0.5 km), Metrocentro Mall (0.1 km), and Iglesia del Calvario (0.5 km).
What are some of the property amenities at InterContinental San Salvador - Metrocentro Mall?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at InterContinental San Salvador - Metrocentro Mall?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental San Salvador - Metrocentro Mall?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at InterContinental San Salvador - Metrocentro Mall?
Yes, parking is available to guests.
What are some restaurants close to InterContinental San Salvador - Metrocentro Mall?
Conveniently located restaurants include Faisca do Brasil, NAU Lounge, and Picasso Stone Flame Oven.
Are there opportunities to exercise at InterContinental San Salvador - Metrocentro Mall?
Yes, guests have access to a fitness centre and an outdoor pool during their stay.
Does InterContinental San Salvador - Metrocentro Mall have airport transportation?
Yes, InterContinental San Salvador - Metrocentro Mall offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental San Salvador - Metrocentro Mall?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental San Salvador - Metrocentro Mall offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.