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What is Travellers’ Choice?
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 06/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Panama
Updated 06/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 133 hotels in Panama City
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children's television networks
Airport transportation
Paid private parking on-site
Wifi
Paid wifi
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
City View
Languages Spoken
English, Spanish
Location
Full view
73Somewhat walkable
Grade: 73 out of 100
43Restaurantswithin 1 km
4Attractionswithin 1 km
Contact
La Rotonda Avenue Costa Del Este, Panama City Panama
Getting there
Car HireSee all Panama City car hire
1125Reviews16Q+A86Room tips
Reviews
Traveller rating
- 800
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Popular mentions
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Most Recent
I was so utterly disspointed at my experience at this hotel that I felt compelled to write this message. Arrived at the hotel late evening and was made to wait for 45 minutes for my room although I had specified my arrival time at 7pm. The room they gave me was utterly awful! Old, dirty and in a deplorable state! When I called down to complain the person who said was the manager told me they were overbooked and that this was the only room left in the hotel so I could take it or leave it... The alternative was a hotel 25 minutes into the city which I recall is a nightmare to get out of early in the morning. I then proceeded to check out the next morning under the promise that my early departure would not be charged which was! I have already claimed this through my credit card. I did check in to another marriott hotel nearby and my what a difference it was! Honestly speaking tough, I would recommend this hotel to my enemies!…
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Date of stay: June 2022Trip type: Travelled on business
Location
Cleanliness
Service
Helpful
Response from Graciela Arjona, Atención al huésped/Recepción at The Westin Panama
Responded 2 weeks ago
Thank you for take the time and share your experience. We share your comment with our managment. if you could contact us at the following email graciela.ajrona@westinpanama.com to give us the opportunity to clarify the inconveniences during your stay with us. Beste Regards,
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I arrived here after a long day of traveling. The first words from the person behind the desk...was " we have been trying to get in touch with you"...I knew that was trouble --and a lie, I got no messages or emails and my room was fully paid. I was told that they had no more rooms and they put me at a hotel "down the block",,,lie #2, it was 10-15 travel no traffic, 20-25 in morning. I informed the person behind the counter that I had to stay here because my food was being delivered here, my entire team was here and we were being picked up in morning and my Covid test was early in the morning, They said not to worry, they would have a car waiting at 730 am to take me back to this hotel, lie # 3. At 730 am I was outside looking for my car and not only was there no car, no one spoke English. Fortunately, I took the night manager's card since he promised me that he would reimburse me for my troubles--lie #4...he said what he had to say to get me out of the hotel. I showed the card to a driver and used my broken Spanish..the driver took a picture of that card and proceeded to take me 30 min out of the way to the wrong Westin...yes missed my morning appointments, Ps- I emailed the night and day managers and still no response…
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Date of stay: May 2022
Helpful
Response from Graciela Arjona, Atención al huésped/Recepción at The Westin Panama
Responded 2 weeks ago
Good Afternoon Thank you for take the time and contact us. Our General Manager send you and emial to clarify the situation. Best Regards,
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I stayed for 2 months in this place and thsi was my best ever experience. Starting from the Front office person Mr Bob to The front desk head Mr Eric to the person who greeted me every day during breakfast Miss martha to the folks who cleant my room to each and every person in teh hotel were absolutely excellent and made me feel like family I can proudly say this was one of my best hotel stay experience ever. Kudos to the entire staff Excellent service and keep up teh good work
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Date of stay: April 2022Trip type: Travelled on business
Location
Cleanliness
Service
Helpful
Excellent service, location, quality of rooms and pool! We checked in late at night, and were warmly greeted. Both the bellmen and the front desk were more than accommodating. The breakfast buffet is one of the best free breakfasts (goes until 1pm) that I have seen and it was good fresh food. The pool was perfect for us and an amazing view. We enjoyed walking through the Costa Del Este area, especially the path by the water. Great restaurants within walking distance. The rooms were spacious, clean and housekeeping was great.
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Date of stay: April 2022
Value
Cleanliness
Service
Room Tip: We had a view of the ocean and the city
See more room tips
1 Helpful vote
Helpful
We flew in to Tocumen International Airport in the evening and were flying out at Albrook Gelabert Airport to Bocas del Toro the following morning, so we wanted a hotel reasonably convenient to both airports. The Westin Panama fit that bill. We had dinner in the hotel restaurant the night that we arrived and it was great, including the fresh fish. The suite was lovely and the hotel left a welcoming fruit basket, which was much appreciated after a long flight!
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Date of stay: March 2022
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
I stayed here on a quick two day trip I tagged onto my Costa Rica vacation courtesy of Copa Airlines. It was my first time in Panama and there are alot of hotel choices. I am very pleased to say a made the right hotel pic! This place is great: new, great restaurant, customer service and location. It reminded me of the great times a decade ago with the old Starwood Customer treatment by the hotels. Highly recommended!
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Date of stay: March 2022
Value
Rooms
Service
Helpful
Great hotel. Friendly staff. Might be a little bit dark in some common areas at night. But great location if you have business in Costa del Este. Also, breakfast is very good and helpful staff. Rental cars are at the door available and parking facilities
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Date of stay: February 2022Trip type: Travelled on business
Helpful
The hotel is western and with many proficient English speakers. Clean room comfy bed. Pool is clean but small and cold. Breakfast was excellent and it is included. Friendly and flexible staff. Would stay again.
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Date of stay: February 2022
1 Helpful vote
Helpful
+1
My husband and I spent 7 nights at the Westin Panama this month for a multi-purpose (but non-vacation) trip. He needed to take care of some business in his native Panama, while I needed to work virtually from the hotel all day, and we were both visiting his family, who lives a block away, in the evenings. The management and staff of the Westin Panama made what could have been a very stressful and tedious trip as pleasant and seamless as possible. The hotel is in Costa del Este, a nice neighborhood within walking distance from the water, many good restaurants, etc. The most attractive feature of the hotel itself is the views. Any which way you looked from the rooftop,-- 360 degrees, and from both the living room and bedroom of our suite– the views (the colors alone) were stunning. The lobby is large and open, sort of melting into the restaurant, but still inviting and welcoming. As Titanium Elite Bonvoy members, we were upgraded to a Renewal Suite, which had a separate living room with guest bathroom, and a master bedroom with floor to ceiling windows and a large bathroom with a separate shower and whirlpool bath (for two). The staff went out of their way to supply us with three different brands of various bath/spa products, which was most appreciated. Although the Westin Club lounge that we would otherwise have access to was closed, as nearly all club/executive lounges are at this time, the hotel provided breakfast in the restaurant and happy hour (including my local favorite– Ron Abuelo). Before we even checked in, I was in touch with the hotel because of the complexity of our trip, being that my husband and I would be frequently coming and going both together and separately, but I would basically be working remotely in the room all day, needing privacy and not to be disturbed. I sent what was a not insignificant amount of requests e.g. our coffee/tea preferences for the room, items we wanted in the mini-bar, extra towels because we never seem to have enough, requesting housekeeping ‘on-demand’ after 5pm daily (which I was impressed that it happened), getting a sense of when breakfast was offered, etc. All of these requests were addressed in detail one by one, prior to us even arriving. We were greeted personally, warmly, and enthusiastically upon our arrival by the manager who so thoughtfully responded in advance to all my crazy requests. The hotel leverages both the Marriott Bonvoy app chat service and Whatsapp for requests, and was responsive – in both– in English and Spanish to all of our requests. The breakfast is also one of the best features of the hotel. I spent about 25% of 2021 in hotels for work or pleasure, and this is the first hotel I stayed where the hotel had the ingenuity to have a buffet breakfast (a bit scary in the pandemic), but to have only hotel staff/servers serve the items. I think this was a great way to allow for a great variety, be efficient, and safe/healthy at the same time allowing only staff in proper PPE (masks, gloves, face shields) to touch the chafing dishes, serving utensils, plates, silverware, etc. All of the utensils were individually wrapped, and all of the staff was masked and wearing gloves in the restaurant. They had an omelet station and some Panamanian staples- tamales and croquettes, that elevated this beyond the normal breakfast fare. The servers learned our coffee/tea preferences after day one and proactively brought us our desired coffee and English breakfast tea with evaporated milk each day without us asking as soon as we sat down. One a trip like this, it’s the little things that matter. We felt a little more at home each day. The pool at this hotel is small, but far underrated and (blissfully) under-advertised. A postage-stamp size rooftop pool, probably less busy given the closure of the Club Lounge, the pool was pristine and matched the color of the beautiful sky view, with the pool and sky both reflecting off of the glass towers surrounding the hotel, making it somewhat of an azure dream. We enjoyed our time at the pool immensely and easily ordered room service via whatsapp delivered to our chaise lounges poolside. The happy hour was great. I was expecting the “house beer/house wine” deal that is fairly standard, but the inclusion of Ron Abuelo (a fantastic spirit if you are into bourbon or dark rum) being included meant we never missed a happy hour :-). The bar staff took great care of us everyday; they were extremely friendly and never did they let our glasses be empty. The hotel chef arranged for a special “treat” for us, which embarrassingly (for us) was planned on the one night we missed the happy hour, but was thoughtfully recreated for us on our last night. We were presented with both a beautiful tray of langostinos and another of a great wrap with fresh meat and manchego cheese. It was far more than enough for the two of us to make a meal, and delicious, personally delivered by the hotel chef. The management was polite, present, and friendly, consistently checking in with us as we passed by the front desk. The GM was nice enough to come introduce herself to us and ensure we were having a good experience. In general I am a fairly demanding customer, and even more so right now having been on the road for about two months straight– and with this multi-purpose trip, full of comings and goings, it could have been really terrible, but the Westin made it a great experience. I would highly recommend this property.…
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Date of stay: January 2022
Rooms
Location
Service
Room Tip: Go for the Renewal Suite
See more room tips
2 Helpful votes
Helpful
Adriana at the Marriott Elite desk went extra to ensure that service was rolled out accurately and courteously. The room was clean and comfortable. I felt safe and would recommend this hotel to anyone staying in the Costa del Este area. My room was located on the 15th floor with a beautiful sea view
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Date of stay: December 2021Trip type: Travelled on business
3 Helpful votes
Helpful
Response from Esteban Ulate, Guest Services / Front Office at The Westin Panama
Responded 6 Dec 2021
Dear KavitaD, Thank you for sharing your comments with us. We are very glad you had a great experience during your stay, We'll be looking forward to your next visit and we'll ensure Adriana receives your compliments. Thank you for your being a Marriott Bonvoy member.
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PRICE RANGE
US$138 - US$198 (Based on Average Rates for a Standard Room)
LOCATION
PanamaPanama ProvincePanama City
NUMBER OF ROOMS
218
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Claim Your Listing Frequently Asked Questions about The Westin Panama
Which popular attractions are close to The Westin Panama?
Nearby attractions include Panamá Viejo (1.2 km), Costa del Este (0.7 km), and Panama Racing Simulators (0.4 km).
What are some of the property amenities at The Westin Panama?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Panama?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Panama?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Panama?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin Panama?
Conveniently located restaurants include Frank's Place, Nacion Sushi, and Brava Pizza & Espuma.
Are there opportunities to exercise at The Westin Panama?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Westin Panama have airport transportation?
Yes, The Westin Panama offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Panama?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Panama offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Panama?
The staff speaks multiple languages, including English and Spanish.