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Carlton Lodge

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97 Reviews from our TripAdvisor Community

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Showing 97: English reviews
Midland, Michigan, United States
Reviewed 29 August 2016

The hotel itself was fine, older, but the room was spacious and clean. Breakfast was great, hot and plenty of choice. However, the front desk staff left something to be desired. I approached and asked for a late check out as my husband had a job interview in town that didn't end until 2pm and check out was at 11....

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Helpful?
1Thank Stephany P
gmcladrian, Front Office Manager at Carlton Lodge, responded to this review

Dear Stephany, I am deeply sorry for your experience here at the hotel. I am the Front Office Manager and I do not recall this situation but I am deeply sorry for your experience. We hope that you consider staying with us again so we can fix this situation. I apologize again.

Lima,Ohio
Reviewed 15 August 2016

We were in town for a wedding for one night, August 13th. The good: Nice room, nice lobby area, bed was comfortable, pool area was small but looked great, however we didn't use. Front desk and house keeping very pleasant. Really a 2.5* The not so good: The outside sure needs some maintenance. Weeds all over the landscaping, parking lot...

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Helpful?
Thank carman123
gmcladrian, Manager at Carlton Lodge, responded to this review

Dear Carman123, I am very sorry that you were not completely satisfied with your stay here at the Carlton Lodge. We have spoken with our staff and the appropriate managers concerning the issues that you experienced while visiting our hotel and we are taking the necessary steps to improve our facility. Again, I am very sorry and I hope you...

East Lansing, Michigan
Reviewed 14 August 2016 via mobile

This place looks great. Well updated and clean. My niece and I loved the connected indoor and outdoor pool. We spent more time there than our room! No hot tub though. Our rooms were clean and looked great but the beds were so uncomfortable, I woke up so sore and had barely slept and noisy to move around in. I...

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Helpful?
Thank alwheat
gmcladrian, Manager at Carlton Lodge, responded to this review

Dear alwheat, thank you for your review of our property! I am very sorry that our beds were not comfortable to you. Next time you visit, please inform our desk clerks that you had noise and bed issues last time you visited so we can resolve those issues and assign you to a more suitable room. If you could contact...

Ballston Spa, New York
Reviewed 6 August 2016

we stay here every year and why I don't know why!! NOT next year! On our second day every year our room key doesn't work so instead of going in door where our room is near we have to go around front and have it reactivated.this year she said there u go, nope had to go back and get it...

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Helpful?
3Thank cindy b
gmcladrian, Manager at Carlton Lodge, responded to this review

Dear Cindy B, I am deeply sorry for your experience at our property. The money has been refunded to your credit card and I have spoke with the houskeeping staff to ensure that they did not feel that they were treated unfairly. We have had a staff meeting since then to discuss issues such as these to ensure that these...

St. Catharines, Canada
Reviewed 26 July 2016 via mobile

The lodge and staff were very welcoming and accommodating. There is a lovely lounge with a large fireplace and an indoor/outdoor pool that was wonderful. We were able to stay in the Family Suite which was fabulous as it has two bedrooms and a large living space so it is ideal for those that like a little elbow room. We...

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Helpful?
Thank Robin C
gmcladrian, Front Office Manager at Carlton Lodge, responded to this review

Dear Robin, Thank you for giving us 4 stars! I am please to hear that you enjoyed your stay at our facility, we work hard to keep it clean and welcoming. I apologize that our staff could not provide you with more information, I will be passing this on. Thank you again for your review, please stay with us again...

Portersville, Pennsylvania
Reviewed 22 July 2016 via mobile

YOU just couldn't find A nicer little get away. Michelle at the front desk was with out question a gracious host. Making sure all of our need's were met. Great service at the lounge,good breakfast, pool was nice ( indoor and outdoor). Rooms spacious and comfortable.

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Helpful?
Thank Aaron R
gmcladrian, Front Office Manager at Carlton Lodge, responded to this review

Dear Aaron, Thank you so much for giving us five stars! I am very pleased to hear that you enjoyed your stay at our facility. Our staff is trained to accomodate our guests in any and all ways possible and I will definitely pass this on to Michelle. Thank you again for reviewing our facility, please come stay with us...

Springfield, Missouri
Reviewed 15 July 2016 via mobile

Stayed with my husband and at check in there was a man in the office screaming in Arabic about something. The desk clerk just rolled her eyes and said she was sorry and that he does that all the time. Very uncomfortable. Then when we got into the room the bed looked like it had been slept in. Wow is...

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Helpful?
Thank sbar1234
gmcladrian, Front Office Manager at Carlton Lodge, responded to this review

Dear sbar1234, I am very sorry to hear that you were not satisfied with your experience in our facility. I have previously asked you on another website that you left a review on to contact us as we would be more than willing to correct our wrong in any way possible. Again, my apologies and I would appreciate it if...

Burlington, North Carolina
Reviewed 25 June 2016 via mobile

Top notch! Very clean, comfortable bed, well equipped. Pool was clean and very relaxing. Breakfast was fabulous with lots of options. Stayed 3 nights while children attended camp at Adrian College, which is super close. Close to everything really! Would highly recommend. Staff was always busy cleaning and tending to business, not standing around.

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Helpful?
Thank mommydobson0629
gmcladrian, General Manager at Carlton Lodge, responded to this review

mommydobson0629, thank you for taking the time to give us some valuable feedback. our close location to the local university's is very convenient for everyone, I am pleased you think so as well. the staff is trained to maintain the common areas on their shift so seeing them cleaning is a common when you are a guest here. please continue...

Sandusky, Ohio
Reviewed 23 June 2016 via mobile

We stayed a few weeks back while visiting family in Adrian. We were referred by friends to the Carlton Lodge and for good reasons! The pool was nice to have on a hot weekend like this. Heather was great at check in and continued to help when we needed a place to eat and our remote wouldn't work. This girl...

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Helpful?
Thank rv011373
gmcladrian, General Manager at Carlton Lodge, responded to this review

rv011373, Thank you for giving us such an awesome review, we really appreciate it. I am glad you took advantage of our amenities during your visit, our pool is very relaxing on a hot day. Heather has shown great ability to please our guests and you are one of many. Amanda is a great bartender and an even greater co-worker....

Reviewed 21 June 2016

I attended the GIFT Fellowship through the Gray Institute and thoroughly enjoyed the quality of service that was provided by Brooke in the front office. We felt as though the staff was more than considerate in all respects. Highly recommend!

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Helpful?
1Thank Adam C H
gmcladrian, Manager at Carlton Lodge, responded to this review

Adam C H, Thank you for taking the time to tell us about your stay. Brooke has shown great ability to please the guests, you obviously were one of many. please continue to stay with us for all your future visits to Adrian. thank you, Carlton Lodge Managment

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Breakfast Available

Additional Information about Carlton Lodge

Address: 1629 W Maumee St, Adrian, MI 49221-1239
Region: United States > Michigan > Adrian
Price Range: RM415 - RM477 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Carlton Lodge 3*
Number of rooms: 98
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Also Known As:
Carlton Hotel Adrian
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Questions & Answers

Here's what travellers have asked, with answers from Carlton Lodge staff and other travellers.
2 questions
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Questions? Get answers from Carlton Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to Super 8”
 of 5 bubbles tracysB578CG, 24 Jan 2017 | Read review
“As there isn't an elevator, ask for a first floor room if possible.”
 of 5 bubbles 498kathleena, 10 Jan 2017 | Read review
“Seek chain hotels. Stay away from this place.”
 of 5 bubbles gomez6065, 10 Sep 2016 | Read review
“They do not have an elevator, so if stairs are an issue, request first floor. Staff is awesome!”
 of 5 bubbles judysartwell, 20 Jun 2016 | Read review
“quiet on all floors even during MIS race weekend in June”
 of 5 bubbles hermes737, 19 Jun 2016 | Read review
5 of 5