El Convento Boutique Hotel
2a. Avenida Norte # 11, Antigua 03001 Guatemala
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About
#17 of 120 hotels in Antigua
Location
Cleanliness
Service
Value
Travellers' Choice
El Convento Boutique Hotel welcomes visitors to an oasis of elegance and unparalleled comfort.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Rooftop terrace
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast in the room
Rooftop bar
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
156Restaurantswithin 0.5 km
55Attractionswithin 0.5 km
Contact
2a. Avenida Norte # 11, Antigua 03001 Guatemala
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Lovely setting, but front desk could care less about honoring check-in time and repeatedly lied to us about it. When I asked to speak to the manager, told he would be there in 5 minutes - 20 minutes later was told he "was having lunch" and was not available.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel is beautiful and serene - an old Convent transformed into a boutique hotel. Lots of charm and authenticity which I loved. Room was comfortable and large. Nice sky light as well with auto drapes. It is true that you need earplugs as the doors are thing and walls are as well - you can hear anything going on in the hallway so if a neighbor or staff member goes by you can easily be awoken. The pool leaves a lot to be desired- far too small to actually ever be used. I found the staff to be average and not very warm or sincere - especially the reception. A young woman checked me in and I spoke to 2 other gentlemen during my 3 night stay. They were all very transactional, and not super friendly. Also, they seemed very uninterested whenever I asked a basic question or request. And no, there was no language barrier I as speak fluent Spanish. Breakfast is nice and they team there was probably the nicest. I did eat on the upper terrace one morning and the service was extremely slow. They woman apologized when I came down after waiting over 15 mins. Staff doesn’t understand the anticipation part of service— for instance, they’ll bring you coffee at your table, but every time I had to ask twice for milk and sugar. This shouldn’t happen at a place of this caliber. Overall I don’t think the price matches the experience. Besides a nice setting — service goes a long way and this place is lacking.…
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Date of stay: February 2023Trip type: Travelled solo
Room Tip: Bring earplugs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Diego Brolo, General Manager at El Convento Boutique Hotel
Responded 3 weeks ago
Dear Delmar06, We appreciate your recent feedback, it gives us the opportunity to listen and improve our guest experiences here with us. The team and I continually strive for excellence and I can assure you these type of inconveniences are quite uncommon, which we are very grateful for, since it helps us to improve each area mentioned and to be able to offer a better service every day. We welcome the opportunity to serve you again in the future if given the opportunity. Wishing you a nice day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautifully historic and quirky but sloppy service. This converted convent has a rambling and classy feel which is sadly let down by poorly trained staff. However, Byron who helped with our bags etc and Freddie in the restaurant were both excellent. I think the manager, Diego, who seemed invisible, needs to teach the staff to make guests feel welcome instead of the bored and sometimes surly attitude of many, especially in the restaurant. Our room was lovely but not well cleaned eg toilet paper forgotten, amenities not replaced, dusty wardrobe. Lovely roof terrace but why were the leaves not swept off the cushions. This could be fabulous but it isn’t yet.
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: Find the manager early on if you can
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Diego Brolo, General Manager at El Convento Boutique Hotel
Responded 18 Feb 2023
Dear Dream64750257977, We appreciate your recent feedback, it gives us the opportunity to listen and improve our guest experiences here with us. The team and I continually strive for excellence and I can assure you these type of inconveniences are quite uncommon. We welcome the opportunity to serve you again in the future if given the opportunity. Wishing you a nice day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joselyn H wrote a review Feb 2023
Had a really bad experience here. Was given a room that was attached to another room with only a thin door and spiral staircase between us. The person in the room actually came up the stairs and very aggressively tried to open the door. I contacted the front desk and they acted like I was being silly. As a solo female traveler, this was not okay. Worse yet, I could hear EVERYTHING they did in the other room. For such an expensive hotel, I was shocked. After asking them multiple times to fix this, at 11pm they finally moved me to another room, which very much smelled like mold. I had to travel the next day, so I had no time or energy to find another hotel. As an apology, they knocked off a whole $20 from my $200+ bill. Still waiting for that credit. Do not stay here. There are so many other nicer, better hotels in Antigua that actually serve their customers. I am still upset at how they handled this situation.…
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Diego Brolo, General Manager at El Convento Boutique Hotel
Responded 18 Feb 2023
Dear Joselynh83 We appreciate your recent feedback even if negative as it gives us the opportunity to listen and improve our guest experiences here with us. Once more, I sincerely apologize for the inconveniences you experienced. I tried by best to remedy the inconveniences by upgrading you, as well as a rate adjustment but unfortunately this wasn’t to your complete satisfaction. The team and I continually strive for excellence and I can assure you these type of inconveniences are quite uncommon. We welcome the opportunity to serve you again in the future if given the opportunity. Have a nice day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hotel overall was great, although we had some issues with the smell of our room. It was really bad. The service and attention of the employees was amazing which took over the bad things. The chef was amazing he even made some cookies for us!!!
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Date of stay: December 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Diego Brolo, General Manager at El Convento Boutique Hotel
Responded 7 Jan 2023
Dear anapC1517AD We are very grateful for your comments about your stay with us. Our team works every day to offer an excellent service, and we are delighted to know that we were able to solve it soon and that the rest of your stay was excellent. The cookies were delicious, right? Our chef's recipe is special, we love knowing that you were able to enjoy it! We hope to have the pleasure of having your valuable visit again and to continue serving you in the best way. Have a nice day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This boutique hotel is in a great location for visiting Antigua, but is also a little quieter than right in the center of town. The accommodations are exceptional and the staff is incredibly welcoming and helpful for booking tours, making restaurant reservations and answering any questions you may have. The beds are very comfortable too. One thing to be aware of - a lot of wedding festivities happen at or near the hotel and it can be noisy with music and fireworks. Overall, I would recommend it as a romantic spot!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Diego Brolo, General Manager at El Convento Boutique Hotel
Responded 22 Dec 2022
Dear Jennifer, We are very grateful for your comments and the time you took to send them to us, they are very important to us. We love knowing that our team was able to serve you in the best way and make your stay even better and that you were able to enjoy our delicious and spectacular rooms. We hope to have the pleasure of having your valuable visit again. Have a very happy holidays!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay was terrible! They downgraded us and put us in a room that was no where near the description of what we booked and paid for. It felt more like a scam and no one cared enough to help us. Finally on our next to last day the GM Diego “attempted” to address our concerns but everyone likes to make excuses rather than solutions. The hotel would be much better off with a manager that cared about the guests. There was hair on the walls of our shower which means it was not cleaned from the prior guest. The room doors are lock and key and the maid left our door unlocked when they were finished. At breakfast the napkins were stained, there was a hair on our table and I was brought an orange juice with a big in it. Overall what was supposed to be a romantic getaway turned out to be a disappointing disaster! I would not recommend this hotel to anyone.…
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Diego Brolo, General Manager at El Convento Boutique Hotel
Responded 7 Dec 2022
Dear MatthewH2723 We appreciate your recent feedback even if negative as it gives us the opportunity to listen and improve our guest experiences here with us. Once more, I sincerely apologize for the inconveniences you experienced. I tried by best to remedy the inconveniences by upgrading you your last night here as well as a rate adjustment but unfortunately this wasn’t to your complete satisfaction. The team and I continually strive for excellence and I can assure you these type of inconveniences are quite uncommon. We welcome the opportunity to serve you again in the future if given the opportunity. Wishing you and your loved ones a happy holiday season.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pro: - beautiful property - great location - friendly staff! a nice thoughtful surprise was a slice of cheesecake with happy birthday written on the plate for my husband's birthday! - clean Cons: - Slept so horribly because it is soooo LOUD! I can hear every single word of the guests next door. Slept so horribly, even with ear plugs. The room I was in was connected and was left unlock, which was strange. - Originally booked this property due to the partnership with Hyatt. After much and back and forth I wasn't able to book through Hyatt even though it is advertised on their website as an SLH. Customer support from El Convento was useless, so I gave up. It was a frustrating experience with the booking process. El Convento said to reach out to Hyatt and then Hyatt kept saying it's on El Convento. (Cue the meme of Spiderman pointing at each other here). And yes, I even looked at different dates, a year out, and unable to book on Hyatt, yet there was availability on El Convento's website. - They offer transportation but for double the price - No windows in our room, so it was dark and felt like a cave …
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Diego Brolo, General Manager at El Convento Boutique Hotel
Responded 7 Dec 2022
Dear Janhungry We are very happy to know that we were able to count on your visit and to be able to serve you. We really appreciate your comments and the time you have taken to send them, they are very important to us. We love knowing that you spent your husband's birthday with us and we were able to celebrate with you, we always try to have a small detail on a special day such as the birthday. We have taken note of your comments in order to improve in the aforementioned areas of opportunity, since our team strives every day to offer a better service. We hope to have your valuable visit soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed two nights at this central hotel in Antigua in a Master Suite King Jacuzzi in a comfortable and quiet room at back of hotel on main floor. Jacuzzi is outside and quite small, but the fireplace and firelog made the room cozy. Linens and bed were extremely comfortable. Breakfast selection good but sometimes we received toast and sometimes just white rolls. Dinner at the hotel was highly rated but just average - there are plenty of other options around. Just a block away you can find a great spot for a traditional Guatemalan lunch at La Cuevita de Los Urquizu. Three blocks short walk from Santa Catalina Arch. Would have given 5 stars but the management was quirky (when asked for a refill of our in-room bottle of water tried to sell me bottled water) and less responsive than a typical high class boutique hotel. Would like to see more smiles and welcomes from the management team (perhaps a small token/drink on checkin?). The rest of staff were excellent!…
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Date of stay: November 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Diego Brolo, General Manager at El Convento Boutique Hotel
Responded 7 Dec 2022
Dear Torenthal We are very happy to know that we have the opportunity to have your valuable visit. We really appreciate your comments and the time you have taken to send them, they are very important to us. We are delighted to know that you were able to enjoy our facilities and especially the rooms and their amenities such as the fireplace. We have taken note of your comments in order to improve in the areas of opportunity mentioned, and we hope to be able to count on your valuable visit soon. Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I will start my saying that this is a gorgeous hotel located a very short distance from the center of Antigua and everything was very nice during our stay. The reason I gave it three stars however is because we felt that the pricing was deceptive. We booked it on Expedia and when we got to the hotel we were told that it was going to be more than we had expected. Not much, but because it came down to about $375 per night, any additional charges felt like a real hit. But that wasn’t all. We signed the final bill when we left but when we got the credit card charge, it was $35 higher for our two night stay. We wrote to the hotel via email asking my discrepancy, and they told us it’s because they charge in the local currency. We felt like this was very deceptive. If they were going to charge in the local currency, they should have given us the final bill in quetzales not in US dollars. Because we paid by credit card, we would have gotten a very good exchange rate. Their explanation via email for the additional $35 was because they charged in the local currency. They told us the rate they use for conversion which was outrageous. Hence the $35 additional cost. Unfortunately this ruined what would’ve been an otherwise very nice stay for us. We don’t appreciate the deceptive pricing and would not recommend this hotel to others. There are plenty of other great hotels in Antigua that charge fairly.…
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Diego Brolo, General Manager at El Convento Boutique Hotel
Responded 13 Nov 2022
Dear Laura, Thank you for your recent review where you indicated a fabulous hospitality experience except for the hotels exchange rate. It is quite common for hotels in foreign countries to quote room rates in US dollars and post transactions in local currency and mark up slightly the exchange rate its uses. I verified with other competitive five-star hotels prior to writing, and they too engage in this hotel common practice. On behalf the team and myself, please accept our apologies to you because of this internal practice which caused you this dissatisfaction to an otherwise pleasant stay. Best regards and again thanks for your sincere feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$196 - US$285 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel el convento boutique
LOCATION
GuatemalaSacatepequez DepartmentAntigua
NUMBER OF ROOMS
26
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Claim Your ListingEL CONVENTO BOUTIQUE HOTEL: UPDATED 2023 Reviews, Price Comparison and 587 Photos (Antigua, Guatemala) - Tripadvisor
Frequently Asked Questions about El Convento Boutique Hotel
Which popular attractions are close to El Convento Boutique Hotel?
Nearby attractions include Casa del Jade (0.3 km), Antigua Foodie Tours (0.3 km), and Casa Santo Domingo Museums (0.3 km).
What are some of the property amenities at El Convento Boutique Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at El Convento Boutique Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Convento Boutique Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at El Convento Boutique Hotel?
Yes, free parking is available to guests.
What are some restaurants close to El Convento Boutique Hotel?
Conveniently located restaurants include El Criollo, Wachuma, and Hector's Deli.
Are there opportunities to exercise at El Convento Boutique Hotel?
Yes, guests have access to a pool during their stay.
Does El Convento Boutique Hotel have airport transportation?
Yes, El Convento Boutique Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Convento Boutique Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at El Convento Boutique Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at El Convento Boutique Hotel?
The staff speaks multiple languages, including English and Spanish.