Hotel Convento Santa Catalina by AHS
5 Ave Norte # 28, Antigua 03001 Guatemala
Lowest prices for your stay
US$114
Free cancellation until 26/03/23
US$113
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US$114
US$87
Hotels.comUS$114
TravelocityUS$114
PricelineUS$113
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About
#47 of 120 hotels in Antigua
Location
Cleanliness
Service
Value
Hotel Convento Santa Catalina is located under the Arch (the most famous historical site in Antigua) on Arch Street. It is listed as a historical site and convent, and was built in Antigua Guatemala in 1613. Our Hotel keeps the original architecture and the same name. Our Hotel is a historic monument with a colonial environment and all the modern facilities. We provide Hotel, Restaurant, Travel Event and Wedding Services.
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Property amenities
Free private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Hiking
Kids stay free
Children's playground
Shuttle bus service
Paid private parking nearby
Secured parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Bicycle tours
Evening entertainment
Patio
Walking tours
Children's television networks
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Full body massage
Massage
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Kitchenware
Cable / satellite TV
Walk-in shower
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Mid-range
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
255Restaurantswithin 0.5 km
48Attractionswithin 0.5 km
Contact
5 Ave Norte # 28, Antigua 03001 Guatemala
Getting there
Car HireSee all Antigua car hire
172Reviews2Q+A29Room tips
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The purpose of our reservation was to surprise our mother (my mother-in-law), as we wanted to treat her to a luxury hotel stay in Antigua for the weekend. I *specifically* searched for a luxurious room, something "nicer-than-average" so it would be a treat for her. So when I saw Hotel Convento Santa Catalina's "Deluxe Double Room, Garden View, Courtyard Area" described online along with beautiful pictures, I decided to reserve it. Instead of receiving what I paid for, when we arrived we were given a hotel room which in no way matched the hotel's online description. Nothing "deluxe" about it, nor was it "Garden View." It was an absolutely BASIC budget room as would be expected from any economy Guatemalan hotel. When we went to discuss the discrepancy with the manager on duty, she acknowledged that the room we received was NOT one of those in the description and pictures online. However, all of those rooms (the "nice ones on the reservation page") were all booked. So basically they sold us one thing, but gave us another, and hoped we wouldn't notice. Since she was unable to move us to one of the nicer rooms we paid for, we advised her that we'd be leaving. She reiterated that she couldn't provide a refund, but that someone in upper management would contact us that week to discuss resolution options. The most amicable of these would be to simply return at a later date and stay in one of the rooms that we paid for. So even though they admit that the room we were given was NOT one of those described on our reservation, they've now offered us "a single night stay" in lieu of a refund for the 2 nights we paid for in advance. No refund, not the 2 nights we paid for, but instead a "single night stay" is what they're offering us to compensate for their mistake which ruined the birthday surprise for our mother. Obviously, I would recommend others to avoid this hotel.…
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Darryl Hicks, Owner at Hotel Convento Santa Catalina by AHS
Responded 14 Sep 2022
Dear guest, On our websites we offer all our different rooms available. In our hotel we offer our deluxe rooms and we load pictures of all of them being them subject to availability. As mention on the sites if you had a request you can contact us directly so we can gladly help you with your request. It was not our intention to give you a bad experience, all our rooms have special details that characterize our hotel. The room we gave you was in our garden area near the ruins. we also give you the option to move to another hotel as we have 8 hoteles at La Antigua Guatemala but it was not accepted and left the hotel. As on our policies every last minute cancellation or no show, the penalty is the wholestay. An exception was accepted from management and it was accorded that 1 night can be used in a future stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was booked here through Kimkim travel agency and I'm very happy with this pick for hotel during my time in Antigua. From what I understand, the building of this hotel is over 400 years old which is really cool! The staff I dealt at front desk as well as Arco restaurant staff were all really nice and patience with my lack of Spanish knowledge which is helpful since I travel all over the world. The room was spacious in my opinion and there's hot water so no worries about freezing in the morning. The wifi is spotty but works well in restaurant area, I also liked the food at the restaurant. The location is in the most iconic part of Antigua and the church bells do go off quite a bit but I liked it since it was something different and represents the culture there. If you don't mind what I wrote here, I recommend staying here if you're in the Antigua area!…
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Date of stay: January 2021
Location
Cleanliness
Service
Room Tip: Bring cash or have travel agent book for you
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Darryl Hicks, Owner at Hotel Convento Santa Catalina by AHS
Responded 17 Feb 2021
Hello Bryan! Thank you for you comments. We are glad to know you enjoy your stay with us. We are motivated to keep bringing and excellent service to our guests. We hope you can visit us soon! Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Place is a landmark having been built in the 1600's. It is located on the main, pedestrians only street within easy walking distance to Central Park, all kinds of shops, local food markets and landmarks. It's also adjacent to the Macondo Bar (I also reviewed and please say hi to Jenifer) a great place to grab a drink. The limited number of rooms are on one floor situated off a central, internal Court yard. A shout out to Carolina for keeping my room neat, taking care of my laundry, and just being sweet and friendly despite the language difference. I would definitely go back.
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Darryl Hicks, Owner at Hotel Convento Santa Catalina by AHS
Responded 20 Jul 2020
Hello! We appreciatte your comment, its a pleasure to know that you enjoyed your stay with us, we hope to see you in your next stay in La Antigua.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is located right under the famous Arch in Antigua. It’s a beautiful property! I recommended this to a group of friends and they all loved how clean, beautiful and spacious the rooms are. The staff is always helpful and dedicated. This hotel has a restaurant with many different options for all kind of diet restrictions. It’s only steps away from the main plaza.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Darryl Hicks, Propietario at Hotel Convento Santa Catalina by AHS
Responded 18 Mar 2020
Hello! thank your for your comment, its a pleasure to know that you enjoyed your stay with us, we hope to see you in your next stay in La Antigua, regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is in an old convent perfectly located in the city centre. Rooms are spacious and clean and the hotel staff, particularly the young ladies in reception were very friendly and helpful. WIFI is great. I recommend this hotel for those seeking a hotel with character, convenience and comfortable living.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Darryl Hicks, Propietario at Hotel Convento Santa Catalina by AHS
Responded 18 Mar 2020
Hello! thank your for your comment, its a pleasure to know that you enjoyed your stay with us, we hope to see you in your next stay in La Antigua, regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We loved this hotel. It's historic and beautiful. The restaurant is good with great staff and good service. The rooms are nice and well decorated. The only downside is the band that plays from 7 to 10 pm on Friday nights... it's pretty loud. Otherwise, I have no complaints and really liked this place!
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
So loud! Starting at 6:30 the guys start setting up breakfast ; you can hear every fork placed, every chair scraped on the floor. The live music in the courtyard did shut off immediately at 10pm all nights. No window except to the noisy courtyard only place I’ve stayed in Honduras or Guatemala that did not include breakfast. Yes it’s near the arch but many hotels are. I would not stay here again. We are back for 2 more nights at New Year’s Eve, but we will find something else. This was awful.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
It sounded very cool to stay in a 400 year old former convent, with a beautiful courtyard, with one of Antigua's main attractions literally right out the door. And that was indeed very cool. However, the rooms have no sound insulation. All the rooms face one of two courtyards. The back courtyard is quieter, so might have been less problematic. But when activities in the courtyard can go past midnight, and they started setting up for breakfast at 6am, we were not able to get much sleep. Add to that the bells from the nearby cathedral which inexplicably ring all night long, on no set interval (but on avg, every 10 minutes), and this was one of the noisier hotels I have ever experienced. When I brought these concerns to their attention, they said there was nothing they could do about it. We also accidentally booked an additional night, but did not realize this until a week past their 2 week cancelation policy. We immediately called the hotel. They said they would email us back after they spoke to the manager to see if we could still cancel. This went back & forth until check-out, when the manager agreed to give a refund if they were able to rent out the room - which, with only a couple hours to do so, they were not. Had they figured this out when we called, they could probably have rented it.…
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Date of stay: November 2019
Service
Sleep Quality
Room Tip: Request a room in the back courtyard. Even then, make sure to bring ear plugs or a white noise...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Stayed here for 4 nights attending a conference. I slept well, i showered well and the breakfasts were marvellous! Good service. A little bit of complaining about weak coffee the first morning and wow! Next day coffee was perfect! Such a nice atmosphere. I know some colleagues were complaining about the bell ringing in the middle of the night from The Arch - but luckily my room was a bit far from that noice.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
This is a very centrally located hotel and has some nice touches, however there is a price to pay, more later. We were a party of five and booked two rooms for the weekend. Our rooms were not in the main hotel area but in a back courtyard area facing a landscaped walkway. I thought we might be in the quiet part but not so. While the rooms are nice and spacious with all what you need the front is a wall of glass, it does let the light in and there are floor to ceiling blackouts curtains. There is a small kitchenette in the back with some equipment. The fridge came in handy. The bathroom offered a few amenities but the shower itself was lacking as there was no water pressure and one morning there was no hot water. There is a restaurant which offered 2 for 1 breakfast which was adequate. The coffee was good and you get free refills. The service was good and they tolerated our attempts at Spanish. The downside for me was the very hard bed and lumpy pillows. Each night we had to put up with the incessant thumping of the nearby nightclub. Sunday morning we were awakened by band practice and that evening someone was drilling in the back. The next morning it started bright and early at 8 am. Just unfortunate.…
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
US$82 - US$122 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
convento santa catalina hotel
LOCATION
GuatemalaSacatepequez DepartmentAntigua
NUMBER OF ROOMS
25
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Claim Your ListingHOTEL CONVENTO SANTA CATALINA BY AHS: UPDATED 2022 Reviews, Price Comparison and 362 Photos (Antigua, Guatemala) - Tripadvisor
Frequently Asked Questions about Hotel Convento Santa Catalina by AHS
Which popular attractions are close to Hotel Convento Santa Catalina by AHS?
Nearby attractions include Casa del Jade (0.3 km), ChocoMuseo (0.2 km), and Arco de Santa Catalina (0.01 km).
What are some of the property amenities at Hotel Convento Santa Catalina by AHS?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Convento Santa Catalina by AHS?
Top room amenities include a flat screen TV, a desk, and a view of a nearby landmark.
What food & drink options are available at Hotel Convento Santa Catalina by AHS?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Convento Santa Catalina by AHS?
Yes, free private parking nearby, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Convento Santa Catalina by AHS?
Conveniently located restaurants include El Criollo, Hector's Deli, and La Bruja.
Does Hotel Convento Santa Catalina by AHS have an airport shuttle?
Yes, Hotel Convento Santa Catalina by AHS offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Convento Santa Catalina by AHS?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Convento Santa Catalina by AHS offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Convento Santa Catalina by AHS?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Convento Santa Catalina by AHS?
Many travellers enjoy visiting Iglesia de San Francisco El Grande (0.8 km), Real Palacio (0.4 km), and Casa Popenoe (0.6 km).