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The Grand Plaza Hotel Smouha

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14th May Avenue Smouha, Alexandria 21599 Egypt
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (52)
Dining (29)
Room & Suite (26)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 16/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 16/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 55 hotels in Alexandria
Location
Cleanliness
Service
Value
The Grand Plaza Hotel is The Ideal Hotel in Alexandria - The Mediterranean Mermaid and The Second Capital of Egypt. Enjoy Your Stay in The Luxurious Grand Plaza Hotel, Located at The Centre of Alexandria.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Coffee shop
Conference facilities
Banquet room
24-hour security
Baggage storage
24-hour check-in
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Meeting rooms
Concierge
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Minibar
Bath / shower
Telephone
Bottled water
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Business
Languages Spoken
English, Arabic

Location

Full view
89Reviews4Q+A3Room tips
Traveller rating
  • 51
  • 21
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  • 8
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Popular mentions
ah10med wrote a review Jul 2021
Cairo, Egypt2 contributions
The location of the hotel is average due to no view of the hotel on the sea or the swimming pool. The rooms are good, the cleanliness is good. There were some problems in the room, such as air conditioning and the phone, and they were resolved quickly, and this is a good thing in dealing with the problem quickly. The best thing about the hotel is that it is in the city center and the disadvantage is that it does not have a swimming pool Or its own beach and few activities inside the hotel
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: Parking so expensive 75 L.E per day
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waleed r wrote a review Jul 2021
Egypt1 contribution
The hotel has very good location, the staff are nice. They have upgraded my room for free and the check in was very fast. The food was good and have variety in the breakfast. The city view is not attractive The only thing I didn’t like is the parking fee. It’s expensive.
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Date of stay: May 2021Trip type: Travelled with family
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Waleed S wrote a review Apr 2021
Cairo, Egypt52 contributions4 helpful votes
+1
Hotel is very noisy unclean uncomfortable staff are not professional, I complained twice and they apologise and promised to compensate me to get our satisfaction but nothing happened. I am not recommended this hotel. Dust at room ,human hair in room , cigarette ash in bathroom, ice in fridge, no door lock.
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Guest Relations, Guest Services / Front Office at The Grand Plaza Hotel Smouha
Responded 12 Apr 2021
Dear Mr. Waleed We appreciate the time to share your feedback with us. We are sorry for your disappointment with not meeting your expectation. We wished to know your review during the stay so we can take immediate response,We have manager around the clock (Duty manager and night manager) so we could correct fault since the beginning of the stay. We hope to have future opportunities to welcome you back. Sincerely, Mohamed Saady Hotel Manager
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Mohamed S wrote a review Jan 2021
Belfast, United Kingdom3 contributions
Excellent hotel, very clean, tidy, and very helpful staff. Perfect location, wide parking space, decent entrance, very good COVID precautions, amazing reception staff specially Mr Ahmed who was very helpful. The room was very clean with all of the needed facilities. Breakfast was very good and the restaurant’s staff was excellent. I would recommend this hotel for anyone visiting Alexandria for business
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Date of stay: January 2021Trip type: Travelled with family
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Response from Guest Relations, Guest Services / Front Office at The Grand Plaza Hotel Smouha
Responded 12 Apr 2021
Dear Mr.Mohamed, Thank you for your recent review of the grand plaza hotel. We are delighted you enjoyed your time with us and our team made you feel welcome. We have appreciate your comments about Perfect location, wide parking space, decent entrance, very good COVID precautions, amazing reception staff specially Mr Ahmed who was very helpful.our including the breakfast and the cleaning of the room. look forward to seeing you back at our property soon. Sincerely, Jailane Assistant guest relation manager
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Mohamed Sultan wrote a review Sep 2020
2 contributions
Nice place , the service was very good and the crew was friendly , the hotel was clean they are committed by the instructions of council of ministers to face corona virus , they measure the temperature of all guest and put sanitizers at every place inside hotel , I recommend it
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Date of stay: September 2020Trip type: Travelled with family
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Response from Jailane Hesham, Guest Services / Front Office at The Grand Plaza Hotel Smouha
Responded 2 Sep 2020
Dear Mr.Mohamed, Thank you for your recent review of the grand plaza hotel. We are delighted you enjoyed your time with us and you found our facilities useful. We are pleased that You feel safe and satisfied during your stay with the Covid virus procedures. We look forward to welcoming you back again soon. Best regards, Mohamed Saady The hotel Manager
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PRICE RANGE
US$62 - US$139 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Grand Plaza Hotel
LOCATION
EgyptAlexandria GovernorateAlexandria
NUMBER OF ROOMS
279
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Frequently Asked Questions about The Grand Plaza Hotel Smouha
What are some of the property amenities at The Grand Plaza Hotel Smouha?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
Which room amenities are available at The Grand Plaza Hotel Smouha?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at The Grand Plaza Hotel Smouha?
Guests can enjoy an on-site restaurant, breakfast, and a free welcome drink during their stay.
Is parking available at The Grand Plaza Hotel Smouha?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Grand Plaza Hotel Smouha?
Conveniently located restaurants include Ginger Asian Restaurant, Roberto's Italian Restaurant, and Massala Zone Indian Restaurant.
Are any cleaning services offered at The Grand Plaza Hotel Smouha?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Plaza Hotel Smouha offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Grand Plaza Hotel Smouha?
The staff speaks multiple languages, including English and Arabic.
Are there any historical sites close to The Grand Plaza Hotel Smouha?
Many travellers enjoy visiting Fort Qaitbey (7.1 km), Mustafa Kamel Necropolis (2.6 km), and Chatby Tombs (2.8 km).
Is The Grand Plaza Hotel Smouha accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.