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Sheraton Montazah Hotel

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Sheraton Montazah Hotel
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532 Reviews from our TripAdvisor Community

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Showing 435: English reviews
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Reviewed 3 days ago NEWvia mobile

I like alex. as a city and I like it more when I see it from sheraton . I am on the fourth floor with amazing view from above. The hotel has a good position.Service is good and comfortable. Food is good and menu is variable.

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Thank Ali S
Cairo, Egypt
Reviewed 3 days ago NEWvia mobile

An excellent location whith front sea view and Al montaza palace gardens as a side view. Easily reached. The available amenities are full and better than the other competitive hotels. All of the stuff on a personal level are happily serving you. On the management level there are many weak points starts from the gate where the security men insists...

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Thank hhamdy2015
Reviewed 1 week ago via mobile

The view from the room was beatifull but the hotel is not renovated since the 90's, the lobby is very old. the on and off of the shower was broken the safe wasn't working, the bed sheets were yellow from the overuse and parts of it were teared. The breakfeast is really bad, the egyptian beans were serves cold from...

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Thank Zeinab F
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, I would like to seize this opportunity to express my sincere thanks and appreciation for choosing the Sheraton Montazah Hotel for your stay in Alexandria and also for having taken the time to share your constructive feedback on trip advisor. Regret to learn that your stay with us was not up to your expectations. On the other...

Kuwait City, Kuwait
Reviewed 2 weeks ago

special thanks to the VIP Department for the cassy treatment and their care to make the guest's stay comfortable for the guest, special thanks to Eithar The VIP and guest relation for her welcoming and fir her immediate action to make the guest satisfied.

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Thank nayeflafi
Cairo, Egypt
Reviewed 3 weeks ago

Location : good Property: renovation should take place ASAP which I believe it will help them to compete with others Staff: friendly , Mustafa & Mahmoud from F.D were helpful and professionals Food Quality: Breakfast price was EGP 150.00 per person,food quality and quantity Poor Room: sea View- was superb, loved it bathroom amenities : average Cleanliness : Good Hotel...

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Thank 723hebae
MSalem2013, Director Of Guest Services at Sheraton Montazah Hotel, responded to this review

Dear 723hebae, Thank you for recently having stayed with us and for having taken the time to review your stay on TripAdvisor. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those names you mentioned. I was sorry...

Cape Town Central, South Africa
Reviewed 4 weeks ago

This hotel is nicely situated on the beach front in Alexandria. Apart from an easy walk along the beach front there are lots of restaurants and shops close by - including a shopping centre. The sea view is great and the staff were super friendly and helpful.

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Thank Carin S
Reviewed 4 weeks ago via mobile

Awesome and outstanding vacation , I think the customer has an obligation to be nice to the staff so he gets the best service. We arrived on Wednesday 15th for a week , only disappointment I have the internet ( daily change pass word / and the speed) comparing to Marriott - however Eithar the guest relation manager accommodate the...

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Thank Mohammad A
Gdansk, Poland
Reviewed 25 March 2017 via mobile

I haven't known that Sheraton runs 2 stars hotels. What's a uncomfortable, ugly, unpleasant and poor place. Room was very poor and very noisy it just by the main road and windows are not tight at all and not sound proof. Breakfast is very poor, gym very poor, internet very poor. Everything is very poor. "Italian" restaurant even worse. Don't...

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1Thank JacekBJ
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank You very much for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria. Please accept our apologies that our hotel was not up to your satisfaction. On the other hand, I would like to express my sincere appreciation for your nice comments noted with regards to our staff being nice and helpful. Once again...

Reviewed 19 March 2017 via mobile

the service there started when the hotel stuff texted me advised that the room was ready and if there is any specific request that I required 3 hours before check I time location is amazing small but very clean rooms

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Thank Bero305
Reviewed 25 February 2017 via mobile

Hotel's location is ok and view is nice. What made the stay horrible is their policy about food and beverages!!! Guests are not allowed to admit any food or beverages into the hotel up to their rooms!!!! I am obliged to order food and water and everything from the hotel!!!! I have a four year kid and he demands certain...

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2Thank gina k
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, I would like to express my sincere thanks for choosing the Sheraton Montazah for your stay in Alexandria and for having taken the time to post your experience on a trip advisor. Kindly rest assured that we do our utmost efforts to better meet our dear guests expectations, knowing that customer care, guest satisfaction and respect are...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Montazah,overlooking King's Farouk Palace and gardens on one side and the bright blue waters of the Mediterranean Sea on the other.From the moment you arrive, you will receive the warmest welcome from attentive and responsive staff whose mission is to make your stay a relaxing and unforgettable one. ... more   less 

Additional Information about Sheraton Montazah Hotel

Address: El Corniche Road, Alexandria 21599, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Price Range: RM374 - RM939 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Montazah Hotel 5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sheraton Hotel Alexandria
Sheraton Alexandria
Alexandria Sheraton
Hotel Style:
#11 Luxury Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Montazah Hotel staff and other travellers.
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Questions? Get answers from Sheraton Montazah Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good view nearby shops”
723hebae, 9 Apr 2017 | Read review
“Ask for a sea facing room and the higher up the room the less the noise from the busy beach road.”
CarinS293, 30 Mar 2017 | Read review
“high floor elevator front rooms”
rfayez, 4 Feb 2017 | Read review
“Your are at the mercy of these VERY COLD customer service people. Good luck.”
johnsonshan, 1 Nov 2016 | Read review
“Request a sea view room on a higher floor.”
  • View from our 12th floor room
rehamshadi, 12 Oct 2016 | Read review
5 of 5