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Sheraton Montazah Hotel

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Sheraton Montazah Hotel
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506 Reviews from our TripAdvisor Community

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Showing 416: English reviews
Surrey, England
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 October 2016 via mobile

We stayed here for two nights whilst we explored Alexandria. The hotel itself is old and dated. But it is clean, spotless actually. It has the charm of sitting high up and therefore has the most beautiful view. Our room view was gorgeous and amazing to wake up to. The staff were friendly and helpful. I think this is a... More 

Helpful?
Thank Vanessa M
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank you very much for the positive review of our hotel. We are very happy to know you enjoyed your time at the Sheraton Montazah Hotel and we hope to see you again very soon for your next stay in Alexandria. Sincerely, Islam Mahrous Hotel Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 October 2016

I think there is no need to make any comment ,, I already spent a night once in Sheraton hotel before but i hadn't any chance to write 1- Room 502 you feel like you live in the sea 2- the pool is nice 3- The breakfast was so nice ,, I have variety choices 4- the location is amazing... More 

Helpful?
Thank Rana_M_Omar
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at the Sheraton Montazah Hotel and we hope to see you again very soon for your next stay in Alexandria. Sincerely, Islam Mahrous Hotel Manager More 

Roosendaal, The Netherlands
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 October 2016

I stayed 2 nights in room 1111, which was old and should be renewed. Bathroom with old furniture, but they managed to put everything in it. So there was hardly space to move. The room was clean and the second day cleaned and the bed remaked. The food in La Mama restaurant was good and tastfull. Breakfast was excellent and... More 

Helpful?
Thank Fred S
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Many thanks for recently staying with us whilst visiting Alexandria and also for having taken the time to share your feedback on trip advisor. Customer care is amongst our highest priorities and it is always pleasing to receive our valuable guest’s comments. Once again my deepest thanks and appreciation for your nice and constructive comments noted. Looking... More 

Cairo, Egypt
Level Contributor
78 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 October 2016 via mobile

I wonder how this hotel is 5 stars. This is the worst hotel i ever saw since 2011. Check-in taking much time. Bad customer Service. How a 5 star hotel provides parking fees for each night 45LE and even the garage is not underground so ur car will be in a bad case so u have to ask them to... More 

Review collected in partnership with Windows 10 app

Helpful?
2 Thank Salahita
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, I would like to thank you for recently staying with us whilst visiting Alexandria and also for having taken the time to share your feedback on trip advisor. Please accept our apologies for having missed the opportunity to impress you. Once again thank you for your time and for your understanding. Islam Mahrous Hotel Manager More 

Travellers are raving about these Alexandria hotels

Cairo, Egypt
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 October 2016

I got a room in the corner of the building with sea view and Montazah Gardens .. beautiful and the room was clean , however I would recommend any one to do his best getting a higher floor (7+) for example to avoid the street noise at night, if they installed a double glass or something at the windows to... More 

Helpful?
Thank Ahmed R
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Many thanks for recently staying with us whilst visiting Alexandria and also for having taken the time to share your feedback on trip advisor. Customer care is amongst our highest priorities and it is always pleasing to receive our valuable guest’s comments. Once again my deepest thanks and appreciation for your nice comments noted. Looking forward to... More 

1 review
Reviewed 29 September 2016

Its not a five star hotel, Bathroom is so bad and furniture is old, Room Number 1022, Bad experience, Stuff is good, But infrastructure is so bad I created a complaints but I don't know if they take an action or not, I won't go there again

Helpful?
Thank Muhammad H
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Many thanks for recently staying with us whilst visiting Alexandria and also for having taken the time to share your feedback on trip advisor. I am disappointed to learn that we could not live up to your expectations during your recent stay with us, assuring you that every single comment noted has been taken into consideration. Once... More 

United Arab Emirates
2 reviews
Reviewed 23 September 2016

Mr, Mahmoud from the front desk as i seen on the name tag under trainee but showing and acting like he has experience more than others , bathroom was not clean & Bed sheets and blanket were not clean, only one towel in Bathroom for 3 Adults Note : its showing in my confirmation details 3 adults it has to... More 

Helpful?
Thank Ihab E
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank You very much for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria. I would like to express my sincere appreciation for your constructive comments noted during your stay with us, assuring you that every single comment raised has been taken into consideration. Once again my deepest thanks for posting your very constructive feedback... More 

Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 September 2016 via mobile

Very good hotel with top class security. Food is quite good and available 24 hours. Rooms sizes not very big but decent and very good view. Wifi is okay and breakfast is particularly good. In good location and very friendly and helpful reception staff.

Helpful?
Thank DSMurthy
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at the Sheraton Montazah Hotel and we hope to see you again very soon on your next visit to Alexandria. Sincerely, Islam Mahrous Hotel Manager More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 September 2016

This is an excellent hotel and I use to stay in it whenever I visit Alexandria. The Hotel has its own private clean beach. There is a bar serving the beach area. The rooms are old but for a family you have to book the corner suit as it's quite spacious for a family and you don't need to go... More 

Helpful?
Thank Yussef2014
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Mr. Yussef, Thank you for the positive review of our hotel. We are very happy to know you enjoyed your stay at the Sheraton Montazah Hotel and we do hope to see you again very soon on your next visit to Alexandria. Once again thank you and best regards, Islam Mahrous Hotel Manager More 

Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 September 2016

I stayed at Sheraton Montazah for couple of days during my business trip to Alexandria. The hotel is a bit far from the centre but has a very nice view. Rooms are clean but small and have a a small balcony. Staff were friendly and polite.

Helpful?
Thank Wael C
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank you for the positive review of our hotel. We are glad that you enjoyed your stay at the Sheraton Montazah Hotel and we hope to see you again very soon onyour next visit to Alexandria. Sincerely, Islam Mahrous Hotel Manager More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Montazah,overlooking King's Farouk Palace and gardens on one side and the bright blue waters of the Mediterranean Sea on the other.From the moment you arrive, you will receive the warmest welcome from attentive and responsive staff whose mission is to make your stay a relaxing and unforgettable one. ... more   less 

Additional Information about Sheraton Montazah Hotel

Address: El Corniche Road, Alexandria 21599, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Price Range: RM281 - RM594 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Montazah Hotel 5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sheraton Hotel Alexandria
Sheraton Alexandria
Alexandria Sheraton
Hotel Style:
#12 Luxury Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Montazah Hotel staff and other travellers.
6 questions
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Questions? Get answers from Sheraton Montazah Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Your are at the mercy of these VERY COLD customer service people. Good luck.”
 of 5 bubbles johnsonshan, 1 Nov 2016 | Read review
“Request a sea view room on a higher floor.”
  • View from our 12th floor room
 of 5 bubbles rehamshadi, 12 Oct 2016 | Read review
“Try to get one in the front with sea vieuw”
 of 5 bubbles FredS613, 3 Oct 2016 | Read review
“Get a sea view room in a high floor 7 > 14”
 of 5 bubbles 591ahmedr, 1 Oct 2016 | Read review
“higher floor”
 of 5 bubbles 484ihabe, 23 Sep 2016 | Read review
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