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Helnan Palestine Hotel

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El- Montazah Palace, Alexandria 21599 Egypt
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (544)
Room & Suite (360)
Dining (93)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Helnan Palestine Hotel
Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 55 hotels in Alexandria
Location
Cleanliness
Service
Value
The Hotel is The civic & social center of Alexandria, known for its commitment to excellence in service & hospitality,The hotel is a five star deluxe hotel, situated in a unique location and embracing the Mediterranean and providing harmonious scenery. The vast magnificent gifts of nature, 350 acres of gardens and golden sandy beaches surround its bay. The hotel faces one of the most famous historical landmarks in Alexandria, "Royal Palace" which was once the site where the late Egyptian royal family vacationed.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Billiards
Children Activities (Kid / Family Friendly)
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Wine / champagne
Poolside bar
Highchairs available
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Picnic area
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
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Room types
Ocean view
Landmark view
Pool view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
English, French, Arabic, German
516Reviews18Q+A92Room tips
Traveller rating
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Popular mentions
ashrafbakr wrote a review Nov 2021
Jeddah, Saudi Arabia99 contributions60 helpful votes
I had a short visit for this hotel. The location is great. The staff are friendly, but they need more training. The food is not great, with limited varieties. The staff re noisy, talking to each other loudly!!. There is on site parking which was helpful.
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Date of stay: September 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Always choose sea view
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Marwa Mohammed Tolba wrote a review Oct 2021
Egypt4 contributions
The whole place around the hotel is under reconstruction with very bad road to reach the hotel,dust and noise whole day even at night . there are almost no beach only a space of two meters. Few number of chair around the pool . breakfast was nice and the restaurant was clean .
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Avoid visit this hotel until the reconstruction end
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Jijicaramella wrote a review Sep 2021
20 contributions17 helpful votes
Bad experience. Had to pay 150 pounds Montazah entrance , 50 pounds parking , 130 pounds minimum charge , to have a cup of coffee on the terrace!!! The way to the hotel is a battle field .. destruction , I mean construction work in process ! Dust , noise .. very disappointing!
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Date of stay: September 2021Trip type: Travelled with family
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Mostafa H wrote a review Aug 2021
London, United Kingdom25 contributions7 helpful votes
Booked one night 2 connected rooms. Room extremely smelly, linen smelly and toilets in a bad condition Breakfast not worth a penny, they turned off the AC and the restaurent yturned into a sauna Food presentation is a COVID19 guarantee tactic Tasteless food, drinks awful The most annoying bit is the beach, THERE IS NO BEACH…. They sold it to a coffee shop and kept a tinny bit on a hill with 2 meter stair access !!!! Paid 8000 egp for literally nothing. Message for the hotel owner Mr.Anani Galal either u visit ur hotel or u shut it down. You are out of touch. You star rating must be reviewed
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Date of stay: August 2021Trip type: Travelled with family
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Compass12161 wrote a review Aug 2021
3 contributions
+1
The hotel is really in bad shape, dirty the rooms are so unclean the bed & the covers has all kinds of stains. I changed my room & spend 2 hrs just to ask for clean billows, the staff are very friendly & nice they tried to help,but other than that it’s miserable experience never again.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: Avoid summer time
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PRICE RANGE
US$189 - US$1,288 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
helnan palestine alexandria, helnan palestine hotel alexandria
LOCATION
EgyptAlexandria GovernorateAlexandria
NUMBER OF ROOMS
218
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Frequently Asked Questions about Helnan Palestine Hotel
Which popular attractions are close to Helnan Palestine Hotel?
Nearby attractions include Montazah Gardens (0.2 km).
What are some of the property amenities at Helnan Palestine Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Helnan Palestine Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Helnan Palestine Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Helnan Palestine Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Helnan Palestine Hotel?
Conveniently located restaurants include Kadoura, Zanilli's Cafe & More Montazah, and Butterfly Restaurant.
Are there opportunities to exercise at Helnan Palestine Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Helnan Palestine Hotel have airport transportation?
Yes, Helnan Palestine Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Helnan Palestine Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Helnan Palestine Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Helnan Palestine Hotel?
The staff speaks multiple languages, including English, French, German, and Arabic.