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The Luang Say Residence

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544 Reviews from our TripAdvisor Community

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Showing 397: English reviews
Ottawa, Canada
Reviewed 4 weeks ago

Luang Say Residence came highly recommended and it did not disappoint. While the hotel is only 6 years old, the architect has drawn his inspiration from the French colonial style of the 1930's or 40's. Our room was very spacious! With a balcony / terrace overlooking the pool, it was perfect. I see that other reviewers have raved about the...

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Helpful?
1Thank BRIAN R
Francis F, Manager at The Luang Say Residence, responded to this review

We very much appreciate your comments regarding your stay at The Luang Say Residence. It is always a pleasure to receive positive feedback. We have taken note of your comments in regards to WiFi being slow in your room as well as timings of our shuttle. we will address it and resolve it at the soonest. Thank you Brian, and...

Goodland, Florida
Reviewed 4 weeks ago

Spectacular property, setting, food and staff...our favorite of our entire three week Indochina trip. They did everything right! Food is exceptional, suites elegant and comfortable. Colonial decor with lush landscaping and its own organic garden on the property supplying fruits and vegetables for the chef. Complimentary car service into town and bicycles available for use. Five stars.

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1Thank jnorman713
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Jnorman713, Many thanks for sharing your feedback following your recent stay with us at The Luang Say Residence. It is however always refreshing to receive positive comments about our property, service and staffs and I have shared your feedback with our team. We do take pride ourselves in providing the best service possible and ensuring every guest has a...

Singapore, Singapore
Reviewed 4 weeks ago

We began our Luang Prabang adventures by staying at the Luang Say Residence, after arriving from Vientiane. Situated away from the main town area, Luang Say was a peaceful luxurious hotel with a colonial feel & architecture. The team of staff were very friendly and helpful, and their warmth made us feel extremely welcomed, and comfortable. As part of their...

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Helpful?
Thank DeclanLim
Francis F, Manager at The Luang Say Residence, responded to this review

Dear DeclanLim, Thank you for posting your comments on TripAdvisor. We are pleased to have you as our guest at The Luang Say Residence and it is truly encouraging to know that you had a great time with us, especially during the New Year Eve's celebrations. Also, Thank you for your lovely comments on our food selections (especially breakfast) at...

New York
Reviewed 4 weeks ago via mobile

Calm. Beauty. Service. Class. Each of the plantation styled rooms are more like a suite. Four poster bed. Sitting area with window seat. Porch for morning coffee or afternoon tea. Separate toilet. Two sinks. Open rain shower. Views of garden filled with palm and bamboo. And flowers. A lot of thought had gone into this lush spot. Best of all...

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Helpful?
Thank eawnyc
Francis F, Manager at The Luang Say Residence, responded to this review

Dear eawnyc, It was a great pleasure having you staying with us recently and I would like to thank you for taking the time to review The Luang Say Residence on TripAdvisor. We are pleased to know that you enjoyed your overall stay with us and do appreciate your kind words regarding the service experienced as well as the beautiful...

San Diego, California
Reviewed 13 January 2017

This hotel managed to pull off the impossible in Asia--fantastic service + comfortable bed + delicious food (especially the comfortable bed--these are nearly impossible to find in Asia!) Service was outstanding at the restaurant, though a bit slow during my one day at the pool. And many of the staff, who come from villages well outside the city, were not...

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Helpful?
Thank jho518
Francis F, Manager at The Luang Say Residence, responded to this review

Dear jho518, Many thanks for sharing your feedback following your recent stay with us at The Luang Say Residence and thank you sharing these lovely comments about your experience with us. We are happy to know that you had a great time and enjoyed your stay at our property. We Appreciate your comments on our service, comfy Beds and food,...

Reviewed 7 January 2017

I, together with my wife, Doris, were on the same TAUCK TOUR with Jackie's group of eight (Her previous reviewe several days ago) and experienced everything that Jackie expressed. The LUANG SAY RESIDENCE is superior; the property, the food, and the staff are "out of this world". I would be remiss if I failed to mention two very special staff...

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Helpful?
Thank Norbert L
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Norbert L, Thanks so much for the post! Much appreciated. And thank you for crediting our Staffs, especially Manon and Noy. Thank you again and looking forward to welcoming you again soon. Kind Regards, Francis. Hotel Manager

Reviewed 6 January 2017

We accounted our money on 23rd December at night, in our room at the Luang Say Residence, when we were packing our luggage. Early in the morning, at 6:15 on 24th December, we left the room to attend at Monks Ceremony and left the room key at reception desk. When we came back to the hotel, at 6:45, there was...

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4Thank Renato L
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Renato L, Thank you for taking the time to share your comments following this most unfortunate incident. As I have previously explained to you earlier through e-mail, a full investigation had been undertaken together with the hotel executive committee, security, employee working on that day and the local authorities. This investigation has led us with no evidence whatsoever this...

Singapore, Singapore
Reviewed 2 January 2017

We were at the Luang Say Residence from December 30, 2016 to January 1, 2017. It was simply gorgeous. The breakfast and dinners were excellent. We spent the New Year's Eve at the hotel. The total evening was a great success. From the pool side drink, to the traditional dances and the exquisite dinner. The staff was very helpful and...

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Helpful?
Thank Emmanuel D
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Emmanuel D, Thank you so much for your recent stay with us, we are happy to hear that you had a wonderful time with us, especially on our staffs and New Year Eve's festive celebrations. Thank you also for recommending our hotel and our restaurant. we are looking forward to your next visit to Luang Prabang soon. Kind Regards,...

Chicago, Illinois
Reviewed 2 January 2017

Great location and they provide shuttles into the city center. The rooms are large and well furnished. The staff are friendly and constantly checking to be sure we are having a good time. The setting is truly stunning, swimming pool is beautiful. It's just a wonderful place.

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Thank chitownguy2015
Francis F, Manager at The Luang Say Residence, responded to this review

Thank you for the post chitownguy2015, much appreciate your lovely comments on our property, food and our staffs. It's always a pleasure to receive positive comments which will encourage my staffs to strive for more perfection. Thank you again and looking forward to seeing you soon. Best Regards, Francis Fernandes Hotel Manager.

Lugano, Switzerland
Reviewed 1 January 2017

We really enjoyed our 4 nights stay at this charming boutique hotel. This is a very special historic place, the rooms with high ceilings, wooden fans, are large, tastefully decorated and comfortable. The residence and gardens are beautiful, very well maintained and peaceful. The breakfast was great (especially the laotian noodles) and the food in the restaurant very good. Everything...

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Helpful?
Thank carla030
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Carla3030, Many thanks for sharing your feedback following your recent stay with us at The Luang Say Residence. It is always a pleasure to receive positive comments, especially on our beautiful property, food and service and the friendly staffs. I will share it with my team which will motivate them to strive for perfection. Thank you for choosing Luang...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Quaintly located in a lush landscaped garden, this luxurious property provides 5 colonial style buildings that include this fully decorated boutique resort. Other than leisure travelers, this property is also a perfect base for guests on transit since it’s only a short drive away from the airport and downtown. All the 24 suites are fully equipped with a flat screen television, personal mini bar, in-room safe and WiFi internet access. Featuring numerous onsite facilities such as a large swimming pool, dining room, library, foreign exchange service and laundry service. For explorations, guests can walk down the tree lined streets where you will find a wide range of restaurants, cafes, vibrant handicraft markets and the famous, Mekong River. The city also boasts its 32 protected temples and the famous attraction, Haw Kham Royal Palace Museum – which you should not miss. The Luang Say Residence awaits your visit. ... more   less 

Additional Information about The Luang Say Residence

Address: 4 - 5 Ban Phonepheng | Phou Vao Road, Luang Prabang 856, Laos
Region: Laos > Luang Prabang Province > Luang Prabang
Price Range: RM897 - RM2,387 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Luang Say Residence 4.5*
Number of rooms: 24
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Also Known As:
The Luang Say Residence Hotel Luang Prabang
Hotel Style:
#2 Luxury Hotel in Luang Prabang
#3 Family Hotel in Luang Prabang
#5 Romantic Hotel in Luang Prabang
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Questions & Answers

Here's what travellers have asked, with answers from The Luang Say Residence staff and other travellers.
5 questions
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Questions? Get answers from The Luang Say Residence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the back of the property are quieter”
 of 5 bubbles alesew2016, 17 Feb 2017 | Read review
“Pick the upper floor rooms in bungalows at the back of property, as it is more private and quieter.”
 of 5 bubbles AlexCKLee, 13 Feb 2017 | Read review
“room 201; very quiet, except for A/C”
 of 5 bubbles MarionW1525, 7 Feb 2017 | Read review
“Our room was in the farthest building behind the main hotel building. It was very quiet and had a small deck overlooking the garden.”
 of 5 bubbles F4316EIsuem, 6 Feb 2017 | Read review
“Go for one of the "Explorator" rooms - only 4 in each building, each one a suite.”
 of 5 bubbles 484brianr, 25 Jan 2017 | Read review
5 of 5