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The Luang Say Residence

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509 Reviews from our TripAdvisor Community

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Showing 371: English reviews
Singapore, null, Singapore
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 June 2016 via mobile

A lovely property with lovely staff. A nice restuarant offering local cuisine executed extremely well. A special mention to employee 'Done' who went to great efforts to speak to us each day. My only complaints: 1) constant drilling and hammering whilst trying to relax at the pool. Unapologetic and completely ruined the tranquility this premises should offer. Disappointing. 2) concierge... More 

Helpful?
1 Thank Chris J
Francis F, Manager at The Luang Say Residence, responded to this review

Thank you so much for your comments in TripAdvisor, especially on our lovely property and lovely staff and the cuisine at our La Belle E'poque restaurant. Also, thank you for your comments on the noise from drilling and hammering around the pool, concierge service and cocktail at the bar being average, we are looking into it with our department managers... More 

Level Contributor
108 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 29 May 2016 via mobile

Very nice clean and charming hotel Very good food but unfortunately no buffet for breakfast Any way I think that it's very expensive and it's not justified 300$ for one night for one couple it's too much for what they propose Our wifi doesn't work for the two nights that we spent there

Helpful?
2 Thank Mayabelhedi
Francis F, Manager at The Luang Say Residence, responded to this review

Thank you for your stay with us and for your lovely comments on our clean and charming hotel and for our very good food at our restaurant. Sorry to inform you, We don't do buffet for breakfast at our property. Also, thank you for your comments on our price for room being expensive and our WiFi which did not work... More 

Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 May 2016

Stayed in an Exploratory Suite in the main building - excellent. Fabulous Lao food in the restaurant, great great service in the restaurant/bar/reception. Would definitely recommend - so pleased we discovered this hotel!

Helpful?
2 Thank JWSingapore
Francis F, Manager at The Luang Say Residence, responded to this review

Thank you so much JWSingapore, Great to hear that you have had a absolutely fabulous stay with us. I am proud to hear your lovely comment on our Explorator suite you stayed and for our Lao food in the restaurant, with great service. Thank you for recommending us too. we look forward to welcoming you again in not too distant... More 

Singapore, Singapore
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 18 May 2016

In planning our trip to Luang Prabang, one of our group of friends specified "I hope we can find one of those dreamy, historical places - high ceilings, wooden fans, lots of charm." Luang Say met that criteria in every way possible. Comprising a truly breath-taking historical building (a French colonial era house) and sympathetically-designed stand-alone buildings in a lush... More 

Helpful?
3 Thank JCN_Travels
Francis F, Manager at The Luang Say Residence, responded to this review

Thank you so much for your stay with us and writing an lovely review on our stunning property, staffs and services. Also, thank you for recommending us. we will look forward to welcoming you again soon. Kind Regards, Francis Fernandes Hotel Manager. More 

Maui
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2016

Location is slightly out of town with nice grounds (with rabbits mowing the lawn!) and a fabulous pool. Their staff will drive you to town in a tuk-tuk or van. Service was professional and offered with genuine warm hospitality. The room was oversize with polished hardwood floors, a large marble and tile bathroom, cozy sitting area and very comfortable king... More 

Helpful?
2 Thank djfMaui
Francis F, Manager at The Luang Say Residence, responded to this review

Dear djfMaui, Greetings from Luang Prabang, Thank you so much for your genuine comments, we are all thrilled you enjoyed your stay with us. We look forward to welcoming you back soon. warm regards, Francis & Team More 

Port Macquarie, Australia
Level Contributor
102 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 15 May 2016

Well....we booked an Explorator Suite in the main building, and our room was amazing. Probably one of the nicest rooms we have ever had the pleasure of staying in. For some further information please refer to the following: Airport Pickup (and drop off)...to be honest for the transfer price...the old Mercedes with no air conditioning didn't cut it. In fact,... More 

Helpful?
3 Thank beachykeen70
Francis F, Manager at The Luang Say Residence, responded to this review

Thank you so much beechykeen70 for your wonderful comments on our beautiful property. We look forward to welcoming you again soon. Thank you for your comments on our airport transfer by Mercedes, unfortunately the Air condition was not working on that particular day, but we have rectified the problem and fixed it already. Thank you again. Francis Fernandes Hotel Manager. More 

Bangkok
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 9 May 2016 via mobile

Once again the Tripadvisor rating proves reliable, as our stay at this hotel has been truly memorable. The staff are probably the first to be praised for their friendliness, helpfulness with all details such as transport and places to visit, and attention to detail. On our visit to the waterfall, a bag with towels had already been prepared even without... More 

Helpful?
5 Thank BangkokDoc
Francis F, Manager at The Luang Say Residence, responded to this review

Dear BangkokDoc, I am so proud to manage this beautiful property, full credit goes to the staffs who makes this little extra effort to go an extra mile to please our guests. Thank you so much and looking forward to welcoming you again soon. Kind Regards, Francis Fernandes. More 

Sumbawa, Indonesia
Level Contributor
17 reviews
3 hotel reviews
Reviewed 25 April 2016 via mobile

Beautiful buildings set amongst gardens with a very nice swimming pool area. We were welcomed on arrival by the manager and given a nice introduction to the hotel and town. We chose an explorator suite which was very large with an expansive balcony, huge bathroom. 2 rollaway beds provided for children and still plenty of space. The breakfast is very... More 

Helpful?
Thank Jono P
Francis F, Manager at The Luang Say Residence, responded to this review

Thank you so much Jono P for your lovely comments on our property and restaurant service. We have already taken necessary action about our prices in the menu. We are looking forward to your stay again in near future. Thank you again. Francis Fernandes Hotel Manager. More 

london, england
Level Contributor
228 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 25 April 2016 via mobile

Luang Say Residence has a very pleasant 'set up'. Surrounded by lush, tropical gardens, the spacious accommodation lodges nestle just a short stroll from the main house. Our Pioneer suite was large and airy and very comfortable. There is a faded elegance about the place, part French Colonial, part Laotian. The staff are lovely. Very helpful, always smiling. Nevertheless the... More 

Helpful?
Thank dabby44
Francis F, Manager at The Luang Say Residence, responded to this review

Dear dabby44, Thank you for your stay with us, also thank you for taking time to write this wonderful review on TripAdvisor. we look forward to welcoming you again soon. Kind Regards, Francis Fernandes. Hotel Manager. More 

Copenhagen, Denmark
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 April 2016

Authentic garden and hotel - fantastic staff and service. I only missed the gym, but then you just take the bikes around in this traffic friendly small town (And quite lovely little place). Go to the great waterfall - stunning.

Helpful?
1 Thank Christian G
Francis F, Manager at The Luang Say Residence, responded to this review

Thank you so much Christian G for your kind words on TripAdvisor about our property, staff and service. we look forward to welcoming you again in not too distant future. Kind Regards, Francis Fernandes. Hotel Manager. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Quaintly located in a lush landscaped garden, this luxurious property provides 5 colonial style buildings that include this fully decorated boutique resort. Other than leisure travelers, this property is also a perfect base for guests on transit since it’s only a short drive away from the airport and downtown. All the 24 suites are fully equipped with a flat screen television, personal mini bar, in-room safe and WiFi internet access. Featuring numerous onsite facilities such as a large swimming pool, dining room, library, foreign exchange service and laundry service. For explorations, guests can walk down the tree lined streets where you will find a wide range of restaurants, cafes, vibrant handicraft markets and the famous, Mekong River. The city also boasts its 32 protected temples and the famous attraction, Haw Kham Royal Palace Museum – which you should not miss. The Luang Say Residence awaits your visit. ... more   less 

Additional Information about The Luang Say Residence

Address: 4 - 5 Ban Phonepheng | Phou Vao Road, Luang Prabang 856, Laos
Region: Laos > Luang Prabang Province > Luang Prabang
Price Range: RM1,415 - RM2,603 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Luang Say Residence 4.5*
Number of rooms: 24
Reservation Options:
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Also Known As:
The Luang Say Residence Hotel Luang Prabang
Hotel Style:
#1 Luxury Hotel in Luang Prabang
#3 Family Hotel in Luang Prabang
#5 Romantic Hotel in Luang Prabang
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Questions & Answers

Here's what travellers have asked, with answers from The Luang Say Residence staff and other travellers.
5 questions
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Questions? Get answers from The Luang Say Residence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved the rooms in the Main Building. So easy to run down to the pool or the bar!”
 of 5 bubbles lisawHartfordCT, 24 Sep 2016 | Read review
“Upstairs rooms in the bungalows are the best”
 of 5 bubbles joancL7713QQ, 27 Aug 2016 | Read review
“Suites on the first floors offers the best views.”
 of 5 bubbles bart111968, 21 Aug 2016 | Read review
“Loved the room with view on the organic garden”
 of 5 bubbles C2772PXjulier, 17 Aug 2016 | Read review
“I can't imagine a bad room. My room (pioneer suite) was exquisite.”
 of 5 bubbles 14vidhyar, 10 Aug 2016 | Read review
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