This is our first time in Dubai, after researching multiple hotels we chose the Sofitel Palm Resort on the Jumeirah Palm. Arriving at 2am we immediately felt welcomed and the reception staff recognised how tired we were and worked quickly to check us in. Assisted with our luggage straight to our room. With a quick tour how everything worked we were left to settle down. The following morning down to breakfast, again greeted with a friendly welcome and shown to our table, passing the vast quantities of various food types. From this moment the everyday stresses and pressures of work and life washed away, after a hearty breakfast we headed to one of the many pools and beach front that the hotel offers the guys from the Towel Cabana helped us settle on to quite loungers near the main pool. After the first day my wife decided on a cabana instead for the rest of our holiday. As usual she has the best ideas with easy pool access and loungers already made when you get there. Onto the Maui pool restaurant and bar here you will find Tharusha, with the rest of the team here they work hard. Tharusha remembered us every day we were there and nothing was a problem. Working tirelessly especially at a weekend when there is such a huge increase in guest numbers from new residents to day visitors. Constantly smiling always keen to help, keeps guests updated with offers and promotions, even when you haven't ordered anything just pops by to ask if your comfortable. George and his team at the Laguna restaurant and bar are amazing a great venue for an evening by the beach, the food is sublime the staff are attentive without being over powering with sales, here you can enjoy a Shisha of your choosing along with well prepared dishes, highly recommend the Chicken Gyros or the Grilled Prawns. Fantastic selection of spirits to help keep you cool especially with the humidity of September. Room service and housekeeping are excellent, the rooms are spacious and well maintained. There is nothing to difficult and the rooms are very well cleaned which is really good to come back to especially after a hard day of relaxing by the pool. Over all the Sofitel Palm Resort is a must stay at venue, even if you only do it once....not for us my wife is already planning the return trip…
Sofitel The Palm Dubai is the crème de la crème of hotels situated on the Palm Jumeirah. We are talking not only the world class facilities they have to offer but most importantly the impeccable services delivered by each member of staff in the hotel. Reservations: Cris was very helpful and accommodating to our queries regarding room rates and packages. Highly recommended as he is very knowledgeable about all the packages and rates. Reception: Upon arrival, we were greeted by warm smile by the lovely lady at the reception named Vashee. She’s the one who processed our check-in, we arrived early and we understand that standard check-in time is at 3pm. We were happy to wait and relax by the pool and after an hour or so we received a call from her saying that room Is ready! Happy days! There are few more people we wanted to thank at the reception - Otman, Soliman and Asif. Club Lounge: we were given Club Lounge access during our stay at the resort. It’s a spacious place to chill and have refreshments while having a break from the warm weather of the city. We were very looked after - thank you to Ksenia and Princess and the whole team. Guest Relations: after getting the room in the morning, we decided to park ourselves by the pool near the apartments of the resort - top tip: pools by the apartment are quieter than the main one by the main building. By the time we get back to our room, a heart-touching surprise was waiting - a cake (very delicious) and a card greetings from Yashirah and Azar. We were celebrating our 3rd wedding anniversary and those little things made the celebrations extra special. Bell and Concierge: our bags upon arrival were taken care by Vishnu - he’s very funny! Then delivered to the room by Rizwan - who helped us as well upon departure with our bags and transportation to the airport. Carl at the concierge Desk is certainly our favourite- cheeky and funny but also very helpful. Very informative about what’s happening across the city - especially with the Expo. He gave us tips on how to get there without paying extra for transfers between the hotel and Expo . World Eatery: it’s an international restaurant if i am not mistake, located by the apartments side next to the pool. They have the best pepperoni pizza and most refreshing mojito. They have lovely staff too - Sai and Wilbert! We even had a chat with them. Housekeeping: our room was very looked after - we received morning cleaning to replenish our amenities and turn down service on daily basis by an absolute star - Rama, his name is! We can’t thank him enough in making sure our room is immaculate. We needed some bits and pieces one day and have to ring Housekeeping and Jojit was very accommodating and helpful. Thank you for our chocolate treats. Spa: world class spa facilities and amenities- they recently partnered with L’occitane. Relaxing escape from the real world. They have indoor and outdoor experience pools, complete with sauna and steam room. Spa experience at Sofitel was one of our holiday highlights. Hana from the reception was lovely and helpful - she’s the one who helped us with our booking as we made it advance prior to travel. We are terribly sorry as we both can’t remember the two masseuses who delivered an excellent job. We were lucky enough to get a couple suite on the day of our appointment. Porterhouse bar: how about ending the holidays with some drinks - we went to Porterhouse bar adjacent to the restaurant and concierge desks. We were greeted by Ryan who is the bar manager (not 100%sure). Great ambiance and vibes. If by any chance you’ll be in Porterhouse Bar - look for Ryan and ask for mojito - he’ll bring you the best ones. Hotel and Resort : green wall is an impressive feature! Plenty of spaces across the resort, beach promenade too!…
Laguna lounge is immense - if you need anything talk to Mr Sunday. I had some chilled beers, lovely food and a proper relaxing time. DJ started at 4pm and played an amazing set. Can’t recommend this place enough. Beautiful.
We had an amazing time here. Beautiful view with a lovely sea breeze. The staff really looked after us. Sunday & Usan were super attentive and the manager (I missed his name) checked-in to make sure all was ok. What a lovely afternoon…even for September 😅
Excellent customer service, fantastic hotel, all the staff were extremely helpful and friendly would definitely visit again, nikko Martinez was a great driver / host. The food was great and was a great family holiday!
Came here for one week and cannot fault anything! The food in all the restaurants is outstanding. As is the staff service - Ashok in the Manuva restaurant went the extra mile and is such a nice guy! Zoya had one of the best curries I’ve ever had! Food is always good in the restaurants but it’s also great that they theme certain evenings for the buffet. Small pool near to the gelato place (not the kids pool) is amazing. Really quiet, peaceful and the staff around there are really attentive. The guy on the towels is absolutely on it to make sure that you’re comfortable. All in all, cannot fault this hotel. Haven’t had a single bad experience here and would fully recommend.
I really had a great time at Sofitel Dubai The Palm. Hospitality and Facilities are amazing. I also would like to thank Princess and Leila for making my stay memorable. This was by far the best stay I had in Dubai. Sofitel Dubai The Palm has a nice French-Polynesian touch and it ir a place you feel very welcome.
Sofital dubai the palm is very good hotel and ballman doorman is good service me and Maui restaurant is very fantastic pool and beach also nice and clean specially l mentioned valet supervisor mr mirza mr Sandeep and mr Enamul very good all time mh car park the vip me my family very happy thanks Sofitel
Sofitel was a good hotel to stay at. Our house keeping Rachna Suvrad was the highlight of our stay. She went above & beyond for us and was very kind and helpful. Amazing personality, and amazing at her work! She is so artistic and thoughtful! Made the best designs for us to come back to on our bed! She provided 5 star service!! Amazing. Need more people like Rachna in the world, who know how to put a smile on your face. Would definetly recommend Sofitel - mostly due to Rachna and her effort with us. Loved it!
We had 10 days in the Sofitel Dubai Palm and it was the best service we have ever received. The staff will do anything for you and food is amazing! If you want a mango daiquiri ask for Arun behind the bar by Laguna beach club! Will 100% be coming back and would definitely recommend for couples and family. Jagath is so quick with topping up drinks, very well run by management, great teamwork leaving everyone happy.