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Sofitel Dubai The Palm Resort & Spa

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3,567 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Dubai The Palm Resort & Spa
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Showing 2,684: English reviews
Leicester, United Kingdom
Reviewed 6 days ago NEWvia mobile

We had stayed here for a week in a prestige suite which was very well equipped and very spacious. There was an awesome large tub and amazing rain shower. Turn down service was great and management addressed all issues we had. Great hotel on the palm with great service

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Helpful?
Thank Junaid M
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear Junaid M, We would like to thank you for taking the time to share your feedback on TripAdvisor following your stay with us earlier this year. We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your expectations. We certainly look forward to welcoming you back, and to continue ensuring...

Reviewed 1 week ago

Doing laundry is very expensive! The only downfall is, we found a bedbug in our bed :( checking took forever and check out took forever. The lunch Buffet is very expensive. Watch out for the jellyfish

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Helpful?
Thank abraham v
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear abraham v, Thank you for taking the time to share your feedback with us following your stay at Sofitel The Palm Dubai. We were concerned to read tour comments related to the bedbugs, We can assure you that our beds are beings checked by the team on a daily basis , and inspected monthly by a specialist from the...

A TripAdvisor Member
1 review
Reviewed 1 week ago

We had a wonderful week stay at the Sofitel Dubai Palm Resort & Spa. Did not use the spa at all just used the outside pool and beach for swiming and snorkeling. If you had an issue the reseption went to great lengths to fix any and all issues in a timely fashion.

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Helpful?
Thank A TripAdvisor Member
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to share your feedback on TripAdvisor following your recent stay with us. We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your expectations. We certainly look forward to welcoming you back, and to continue ensuring you have...

Leipzig, Germany
Reviewed 1 week ago

We spent three wonderful days at this magnificent resort on the palm - a lot too short to see and try all of the possibilities provided here. The absolute highlight was the so called "romantic dinner under the star" - a bbq provided just for you on the private beach all evening long. The surroundings are so beautiful, not only...

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Helpful?
Thank mjgroll
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear mjgroll, It is our honor to receive such a wonderful feedback. We were enthusiastic to know that you have enjoyed our hospitality and most of all the romantic dinner which was a huge success. We are very pleased to hear the good news!! On behalf of the team, we congratulate you on the engagement and looking forward to welcome...

Raleigh, North Carolina
Reviewed 1 week ago

My family and I were visiting Dubai for the first time and not sure of what to expect from Sofitel. We stayed at Sofitel the Palm for 3 nights. We were blown away by the quality of service, accommodations/furnishing and the sea and city views from bedrooms, restaurants in the resort, pools, timeliness of front desk & other staff, and...

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Helpful?
Thank blessj840
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear blessj840, We are glad to learn that we have been successful in making your first stay with us truly enjoyable and memorable one. We are pleased to know that our exquisite products and exceptional service were up to your expectations. We most certainly look forward to welcoming you back soon at Sofitel The Palm Dubai. Sincerely, Guest Experience Team

London, United Kingdom
Reviewed 1 week ago

Stayed for a week, room was not ready upon arrival at 15:00 so was upgraded to a Suite overlooking the beach - fantastic room with open plan kitchen/sitting room, master bed room with free standing tub and walk in wardrobe. Throughout the week the service was fantastic both in the restaurants, bars and at reception if you needed anything. Stayed...

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Helpful?
Thank James M
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear James M We cannot thank you enough for your wonderful feedback! We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your expectations. Thank you again for sharing your experience and we look forward to having the pleasure of welcoming you again at Sofitel The Palm Dubai in the not...

Bury, United Kingdom
Reviewed 1 week ago

It is not the first time we wisiting Dubai, we have been to many hotels but this is the place where we do want to come back and this hotel is where we want to stay every time!We stayed with our friends in one of the biggest apartments with absolutely fabulous views and all amenities you might need.Beautiful polynesian style...

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Helpful?
2Thank PaulinkaK
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear PaulinkaK What a wonderful review! Thank you for taking the time to share it on TripAdvisor and for choosing Sofitel The Palm as your preferred vacation destination. It pleases us so much to learn that you have found our resort to be excellent and that you loved your apartment , the views, the facilities as well as the surroundings...

kildare
Reviewed 1 week ago

Had a 2 bedroomed apartment and it was huge. 4 toilets 3 bathrooms 2 bedrooms and lots of sitting room space, also amazing views overlooking the palm. The hotel is very nice but we felt attention to detail that one gets in other hotels in dubai was lacking. our apartment was serviced daily however turndown was hit and miss. plenty...

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Helpful?
Thank KildareCian
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear KildareCian, Thank you for taking the time to share your review on TripAdvisor and for making Sofitel the Palm your hotel of choice. We were pleased to learn that you have appropriated the apartment allocated to you as well as the standard of service rendered by our ambassadors. Regarding the candles placed in the lobby, these candles are part...

Kent, England
Reviewed 1 week ago

We have just returned from a 5 night stay in the Sofitel. We were both hugely impressed with this hotel. Very professional staff, excellent service and lovely location. The rooms are spacious with beautiful decor and immaculate. The housekeeping staff are fabulous. They even noticed that we were making ourselves English Breakfast Tea in our room so left us extra...

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Helpful?
Thank KittyKent
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear KittyKent, Thank you for sharing your experience at Sofitel The Palm Dubai through the TripAdvisor following your recent stay. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your complimenting feedback will be shared with the team to continue to inspire...

Hawkinge, United Kingdom
Reviewed 1 week ago

My husband and I have just returned from a five night break at this gorgeous resort. My first time in Dubai - my husband has been before on business but stayed downtown. Not only have I fallen in love with Dubai - especially The Palm - this hotel is superb. The service in all areas of the Hotel from housekeeping...

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Helpful?
1Thank janewinsor
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear janewinsor, Thank you for sharing your experience at Sofitel The Palm , Dubai through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover why SOFITEL DUBAI THE PALM LUXURY APARTMENTS is such a superb destination for family vacations in Dubai. Adults and children alike will be thrilled by the relaxed Polynesian island theme of this luxury 5-star resort on Palm Jumeirah island. Families can vacation in a beach-side suite or villa with Gulf views. Serviced apartments suit longer stays, with kitchens, lounges and up to 3 bedrooms. Babysitting can be arranged if you fancy a night in downtown Dubai, a monorail or taxi.Amura Kids Club guarantees hours of fun for children of all ages, keeping them happy, active and safe while you indulge in well-deserved relaxation. Two of the swimming pools are exclusively for kids, who will love the slides and waterfalls. Seven restaurants and bars offer refined cuisine from around the world so there's something for every taste.Don't miss the popular Friday brunch at family-friendly Manava, which offers heaped buffets for breakfast, lunch and dinner throughout the week. ... more   less 

Additional Information about Sofitel Dubai The Palm Resort & Spa

Address: East Crescent Road | The Palm Jumeirah, Dubai 55558, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: RM1,099 - RM4,256 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Dubai The Palm Resort & Spa 5*
Number of rooms: 543
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Travelocity, Expedia, Odigeo, ACCOR and Jetsetter so you can book your Sofitel Dubai The Palm Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Palm Shoreline Apartments Hotel Dubai
Hotel Style:
#20 On the Beach Hotel in Dubai
#36 Spa Hotel in Dubai
#47 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Dubai The Palm Resort & Spa staff and other travellers.
267 questions
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Leicestershire, United Kingdom
over a year ago
London, United Kingdom

See all questions (267)

Questions? Get answers from Sofitel Dubai The Palm Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea Room View with big balcony”
 of 5 bubbles 12adelag, 7 Dec 2016 | Read review
“whatever room you choose you will have a nice view -)”
 of 5 bubbles Maria_Zyryanova, 7 Dec 2016 | Read review
“Request a sea view and if you have Accor membership, the upgrade was exceptional!”
 of 5 bubbles Travellingsav, 5 Dec 2016 | Read review
“checking took forever and check out took forever. It's very expensive to do laundry. We also found bedbug in our bed”
 of 5 bubbles 522abrahamv, 2 Dec 2016 | Read review
“best views, very quiet, suites are large and sunny, excellent pools, great service, amazing food selections.”
 of 5 bubbles blessj840, 1 Dec 2016 | Read review
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