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Atlantis, The Palm

Travellers' Choice award winner
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15,210 Reviews from our TripAdvisor Community

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Showing 11,896: English reviews
UJK
Reviewed 19 March 2016

This is the first review I've written on here as I feel compelled to write after reading some of the less than positive reviews. We are still staying at the Atlantis until Thursday and and stay is 2 weeks. So far we've had an amazing time. We are well travelled and have stayed in the UAE a number of times....

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2Thank AngelaBN
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to know that you had a memorable experience during your visit. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome...

motherwell
Reviewed 19 March 2016

There is not enough praise can be given to all staff at Atlantis The Palm. We booked Imperial Club rooms and were delighted. Our room has a wonderful view looking back over the palm to the city. Check is was quick and we enjoyed refreshments while this was being seen to. We dined in several restaurants while staying at Atlantis...

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4Thank Elaine O
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. I am honoured and delighted to read all your positive comments. Your feedback does reflect to the high standards that we are aiming for. Please stay connected with us to continuously receive details regarding our different promotions by visiting our website. I look forward...

Leicester, United Kingdom
Reviewed 19 March 2016 via mobile

We stayed here for a long weekend and whilst I've visited before, I've never stayed as a resident. The room was spacious with a huge bathroom, a very good shower and bath tub. The view back to the city was wonderful, especially on the 20th floor and with a sliding door, gave a balcony type feel to the room. The...

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4Thank nikkirollins
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback regarding your previous visit with us. Please be assured that we are committed to continually enhance the experience of our guests and your comments regarding our room decor and services will be discussed with my team for viable solutions. Once...

DELHI
Reviewed 19 March 2016

Impressive and must visit 5* Rooms are nice and very good, you get free WIFI if booked through there website which i discovered later during checkin, breakfast is excellent and has many choice, you can find any find of food, I went with my family for 1 day but it's worth living there for 2-3 days. I booked Palm Beach...

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1Thank PUNEET T
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments with regards to our services. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. I am certain that the whole team looks...

Bristol, United Kingdom
Reviewed 19 March 2016

Wasn't sure what to expect as I have never been to the Middle East before. I would go back in a heart beat. Hotel is fantastic, staff are very efficient. Wouldn't recommend Gordon Ramseys restaurant the service was poor and food was burnt.

Review collected in partnership with Virgin Holidays
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2Thank 351SarahJ351
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback about our services in the resort. I am however saddened to read your comments about your dining experience in Bread Street Kitchen. Please be assured that our executive chefs conduct regular food tasting audits to ensure that our food quality...

Bedfordshire, United Kingdom
Reviewed 19 March 2016 via mobile

My mum and I stayed at Atlantis last week. We were pleasantly surprised at how friendly and attentive all the staff were. I lost my voice on the first day and the restaurant staff showed genuine concern, bringing me fresh ginger and lemon tea to help soothe it without being asked. Nothing was too much trouble and all staff showed...

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3Thank B G
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to know that you had a memorable experience during your visit. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome...

Tehran, Iran
Reviewed 19 March 2016 via mobile

Such a big hotel , lots of restaurants and bars but at the same time very busy and noisy , far to most areas . The room was good also the breakfast but if you are looking for somewhere to relax this hotel is not a good choice , better for families not singles .

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4Thank Mahsa80
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Whilst I am delighted to read that you enjoyed the room and also the breakfast at our restaurants, I sincerely regret to learn that we did not meet your expectations due to crowd issues. Please be assured that we are constantly innovating on our products and services to continuously enhance...

London, United Kingdom
Reviewed 19 March 2016 via mobile

I'm going to be perfectly honest. I've always thought of The Atlantis as rather vulgar and overly extravagant... Pretty much the epitome of Dubai. Okay, I've said it. Don't judge me. Because I think I've changed my mind. I found myself staying at this big, brash resort for two nights last week and loved it! My partner decided to treat...

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5Thank wowzimmer
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments with regards to our services. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. I am certain that the whole team looks...

Melbourne, Australia
Reviewed 19 March 2016

what a once in a lifetime treat.... get a room high up for a spectacular view of the city and ocean views.... not surprised that Shah Rukh Khan made the movie "Happy New Year" here..in fact the movie inspired our choice.... however, do not go in September ... way to hot ...45 degrees C.

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1Thank hornhardt
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments about your experience with us. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I can only agree that Atlantis, The Palm is a place you cannot miss to experience in Dubai. Thank you for choosing Atlantis, The...

Reviewed 19 March 2016

Our first visit to Dubai and have to say everything was perfect. Atlantis is just an incredible place, from the room to the staff. The two main restaurants are exceptional and Seafire fantastic for steaks. Make sure you book prior to arriving for all of the specialist restaurants. Water park great for all the family and snack bars offer reasonable...

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1Thank Piter J
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for giving us a perfect rating on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: RM1,342 - RM3,379 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Priceline and Jetsetter so you can book your Atlantis, The Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#28 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#58 Spa Hotel in Dubai
#83 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
674 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to Imperial club room for lots of extras”
  • View from the room
  • Imperial club room
  • View from west wing 17 th floor
 of 5 bubbles annie2156, 19 Jan 2017 | Read review
“most people say imperial club but with imperial floor being full of familys it gets very noisy at nights and in the mornings”
 of 5 bubbles JUDITHCHARMERSHA, 19 Jan 2017 | Read review
“Beware the west wing disco noise at night and check cost meal plans”
 of 5 bubbles grant450, 18 Jan 2017 | Read review
“Request a city view room”
 of 5 bubbles Katespy169, 17 Jan 2017 | Read review
“You might need to pay extra to have the sea view, but its worth it.”
 of 5 bubbles LilyB409, 17 Jan 2017 | Read review
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